Luxury Suite
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Reviews of The Borough

3.5 out of 5
The Borough
3 Dalton Square, Lancaster, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 144 reviews" "
Rating 8 - Good. 50 out of 144 reviews" "
Rating 6 - Okay. 7 out of 144 reviews" "
Rating 4 - Poor. 0 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Reasonable Pub Accommodation
The Borough is a pub. Accommodation was reasonable. The size of the room was good. minor irritants such as the washhand basin not draining quickly or properly and the shower soap dispenser being poor. The breakfast was excellent and included (inclusion was not mentioned when I booked). Lancaster is a great place to visit.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a very new, very well appointed room. The food, drinks, and service at the pub and restaurant were excellent.

6/10 Okay

YVONNE

Liked: Cleanliness, property conditions & facilities
Nice hotel if your room isn't above a birthday do
The hotel is in a great location in the town and within a minute's stroll of the main street. The room was spotless, with a huge walk in shower. The beds were comfortable, however, they were very narrow, but that wasn't an issue. We'd had a long day and went up to our room to relax at 8 pm. Unfortunately there was a 30th birthday party in the room below us and, however much we tried to ignore the noise, it was impossible to even hear our television. Perhaps the hotel should take that into consideration when putting guests in rooms 8 or 9.
Stayed 1 night in Apr 2023

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable room
Stayed in the townhouse rooms, very spacious and quiet, lovely bathroom. Couple of little niggles such as worn furniture but nothing to detract from stay. Very large comfortable bed. Breakfast was included which we hadn't realised so that was a bonus. Excellent location for Lancaster.
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located in the heart of the city, very close to the shopping centre and a ten minute walk from the railway station, but in a nice quiet area. The room I stayed in was spacious, comfortable, warm and clean. The breakfast (which was included in the room rate) was substantial and varied. The best I've had for a very long time. I would certainly stay at the Borough when visiting Lancaster again.
Stayed 1 night in Mar 2023

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the feel of the property. It was quaint but modern. The staff were excellent especially Brendan and Kirsty.
Stayed 5 nights in Feb 2023

10/10 Excellent

Lou

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was very clean and well set out. Too hot on our arrival . Had to turn the radiators off.
Stayed 1 night in Feb 2023

10/10 Excellent

Darren, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a few times. We had a lovely room in the house next door see you next time we travel through.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, spacious and comfy stay
We stayed in the Townhouse Luxury suite which is situated in a separate building from the main hotel and accessed from a quiet road to the side. The room was spacious and nicely decorated, bed was huge and very comfy. The pillows and linens were very nice too. Bathroom was also spacious and nicely decorated with a very large shower which was lovely, even if the water pressure wasn't great, the temperature was constant. A full length mirror in the room would have been nice, but otherwise was very happy with our stay.
Stayed 1 night in Nov 2022

10/10 Excellent

N

Stayed 1 night in Nov 2022

8/10 Good

Paul

Stayed 1 night in Oct 2022

10/10 Excellent

Violet

Stayed 2 nights in Oct 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the size and quality of the room. Very comfortable bed. Great wet room/shower and even a small patio.
Stayed 1 night in Sep 2022

8/10 Good

Abimbola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

MISS LAURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, were able to assist with all queries (even thought they weren't related to the hotel) food was exceptional and had a really pleasant stay. Thankyou x
Stayed 1 night in Sep 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BOROUGH- LANCASTER
The staff at the Borough are young and extremely helpful and polite. I would strongly recommend the hotel.it overlooks a beautiful square. The only points I bring to anyones attention are the following;The rooms are up 2( two) flights of stairs.Although the staff carried my luggage. 2. The shower is all marbled walls and floor it looks smart and it was spotlessly clean. But,no Shower matt. So I found it slippery under foot after showering for 2+.,minutes.. It's a £4 taxi tide from Lancaster Station ( Esst Side) or a 12 minute walk through Lancaster, itself.
Stayed 1 night in Sep 2022

8/10 Good

Stephen

Stayed 2 nights in Aug 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange review but please read, it's all good!
You'll probably wonder why I'm giving this hotel an excellent review when I actually didn't stay there, but read on. I arrived at The Borough around 7.15pm and tried to check in, unfortunately there had been some confusion and my booking had been entered on the Borough's system on a different night and no rooms were available. However, the duty manager, Holly (who was superb) was extremely apologetic and assured me that she would sort something out, Holly told me to have a free drink while she did. Within minutes she came and explained that she had phoned a hotel just across the Market Square (The Royal) and arranged that I could stay there, she gave me the cash equivalent of my booking to pay at The Royal. Holly then said for my inconvenience I was welcome to have a free evening meal too, which was lovely. I was staying at The Borough originally as I was delivering some training in their function room the following day. Whilst I was there the whole of the following day, all the staff were amazingly helpful, friendly and attentive. So to sum up, what could have been a nightmare was dealy with superbly by Holly and the team.
Stayed 1 night in Aug 2022

8/10 Good

William

Stayed 1 night in Aug 2022

10/10 Excellent

Sonia

Stayed 1 night in Aug 2022

10/10 Excellent

mark

Stayed 1 night in Aug 2022

10/10 Excellent

bart

Stayed 1 night in Aug 2022

10/10 Excellent

Andy

Stayed 2 nights in Aug 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Siaw-Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Clean. Everything works.
Stayed 1 night in Jul 2022

10/10 Excellent

Darren, Dundee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying on our way to Bristol. Met family eat in restaurant garden. I was a chef. We had 4 brilliant meals. Our room was in the town house. Lovely room downstairs with little courtyard.
Stayed 1 night in Jul 2022

10/10 Excellent

Carol

Stayed 1 night in Jul 2022

8/10 Good

James

Stayed 1 night in Jul 2022

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pub was very loud but inviting. Luckily our room was in the building next door with a thick rock wall between. We had a comfortable bed.
Stayed 1 night in Jun 2022

8/10 Good

Izaak

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay again
Stayed 1 night in Jun 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Arrived with our dog and allocated room 1 on the ground floor which was enormous. A full sitting room with flatscreen and a fridge. The bedroom was just as large with folding doors to separate the two areas. The bathroom had a shower rather than a bath with a heated towel rail and floor. The provided products were all local and eco friendly. We will definitely come back
Stayed 1 night in Jun 2022

10/10 Excellent

Paul

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Dawn

Stayed 1 night in May 2022

10/10 Excellent

Rica

Stayed 1 night in Apr 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Darren, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By mistake I booked the 29th November. Should of been 29th December. Phoned the hotel they have let me change dates. From Darren Ford.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Really comfortable rooms,excellent bathroom
Stayed 1 night in Nov 2021

8/10 Good

Janet

Liked: Staff & service, amenities, property conditions & facilities
The room was clean and welcoming. The staff were efficient and friendly
Stayed 1 night in Nov 2021

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where really friendly, the food was excellent and the room service was brilliant Would thoroughly recommend staying there.
Stayed 4 nights in Sep 2021

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
The location is very good. The young staff were polite and helpful but the management did not appear to be as engaged. The pub/public areas were ok. The room was nice and clean and the (new) bathroom was good. There are no usb points available in the room so bring your own adaptors!
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
A little pricey compared to equivalent hotels in the city nearby. A beautiful building but some decor looking a little tired. The room I stayed in was very spacious, however, the mattress was terrible. Possibly the worst hotel bed I've been in for a very long time. It had little support - I suspect it was very old and/or the springs were damaged as it caved in and left me with a strained, lower back.
Stayed 1 night in Aug 2021