Thanks for the positive feedback! We're delighted you enjoyed the state of our property, we are looking forward to have you back at Bitacora. Kind regards.

Thank you for your review Joanna! We're pleased to hear that you found our apartment to be clean and modern, and that the amenities such as the iron and hairdryer were convenient for your stay. We apologize for any inconvenience caused by the issue with the shower gel dispenser, but we're glad to know it didn't disrupt your experience. It's great to hear that you found the on-site shop handy for essentials and that you appreciated our excellent facilities and staff. The safe is a extra service that we always charge, so it is not really a deposit but a charge 15 euros per week and a plus of 3 euros . We look forward to welcoming you back again in the future! Warm regards.

Thank you for your positive feedback Marie! We're delighted you enjoyed our prime location, recently renovated bar, and poolside apartments with scenic views. Our team is thrilled to have provided you with a warm and informative welcome. We look forward to hosting you again soon!

Dear Lynsey, Thank you for your perfect rating! We appreciate your feedback.We hope to welcome you back soon.Best regards,

Dear Thomas, thank you very much for your time to rate and comment your experience. We appreciate a lot your feedback about the works. Before replying you, we have checked that the information about the works was indeed uploaded on the site. You can check it in the policies tab, under "renovations and closures".Nevertheless, we are delighted to invite you to book with us again to enjoy the result of these works. We look forward to hearing what you think of the renovations. Thank you very much again, and our sincere apologies for any inconvenience. We look forward to seeing you soon in Lanzarote.Best regards

Dear Kirsty,thanks for sharing your experience with us.We really appreciate it.Kind regards,Nereida BarreraReception

Dear Garry, thanks for your nice review. We are gratefull to know that we have met your expectations and we would be thrilled to welcome you here again in a next future. Kindest regards, Nereida Barrera Reception

Thank you very much Anthony!! We will be thrilled to welcome you again!! Best regards, Nereida Reception

Thanks Trevor!!!!

We appreciate your comment and your excellent rating Susan, we will be delighted to welcome you again.We invite you to be part of our merbership programme. You can find it in our official website.

We are glad to know how much you enjoyed your stay at Bitacora. We will look forward to welcome you again in the future.

Good morning, Thank you for your personal review. We think your comment is unfair and affects us a lot. We are not to blame for the location of the hotel and the construction of the streets of Puerto del Carmen. You can contact the town hall or choose another complex next to the beach which will be more expensive. You have not specified anything about our hotel. We work very hard to give the best service to our clients. Once again we do apologies if it was not to your satisfaction. Kind regards

Good morning, We would like to thank you for trusting us to spend your holidays in Lanzarote. We really appreciate the time you have taken to share such a great review of your stay. It will be a pleasure to welcome you back in the near future. With kind regards