Terrace/patio

Reviews of Nautilus Lanzarote

Nautilus Lanzarote
Calle Gramillo, 5, Puerto del Carmen, Tías, Lanzarote

Reviews

9.2

Wonderful

Rating 10 - Excellent. 67 out of 109 reviews" "
Rating 8 - Good. 36 out of 109 reviews" "
Rating 6 - Okay. 5 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 0 out of 109 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities
Best accommodation I have had in all the 16 years I have been coming to Lanzarote 😁👍
Stayed 4 nights in Nov 2023

10/10 Excellent

Caroline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Turned up very late at night after our flight had been cancelled and the staff went out of their way to accommodate us (2 adults and 2 kids) plus 2 other families. Beautiful reception and gallery, fantastic breakfast and wish we'd had longer to enjoy the very spacious accommodation and lovely pool. Great location. Would love to go back.
Stayed 1 night in Oct 2022

8/10 Good

Teresa

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Aug 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious with our own patio. The grounds were interesting and well maintained. We could walk to Matagorda and Pocillios beaches. The staff were very helpful.
Stayed 7 nights in Jul 2022

10/10 Excellent

Sharon

Stayed 12 nights in Jul 2022

8/10 Good

alison

Travelled with family
Liked: Cleanliness
This is a lovely complex, which I would without doubt be happy to return to if the pool was slightly warmer. The pool was the only disappointment but we booked specifixally to have a pool we could use in April, and this was not the case.
Stayed 10 nights in Apr 2022
Response from Nautilus Lanzarote on 20 Apr 2022
Dear Alison, Thank you very much for sharing your opinion. We are very happy that you enjoyed your holidays. As per the pool's temperature, as advised in our web site, we maintain it between 22º and 24º. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Comfortable stay in a good location
Friendly staff and lovely clean apartment. Nice pool too, would recommend.
Stayed 7 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great one night stay near the airport before flying home. Pool area is great and apartment was nice and spacious. Given location, planes are a little noisy flying over in the day.
Stayed 1 night in Nov 2021
Response from Nautilus Lanzarote on 26 Nov 2021
Dear Anonymous, Tahnk your very much for your review. We hope to welcoming you soon in Nautilus Lanzarote. Until then the whole team their kindest regards.

10/10 Excellent

P.J.

Liked: Cleanliness, room comfort
A beautiful complex, highly recommended
Stayed 7 nights in Feb 2020
Response from Nautilus Team on 31 Mar 2020
Dear P.J Thanks for your kind words . We look forward to see you again for your future Holidays For now please keep Safe and stay at home . From the all team we wish you the best .

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at the nautilus 4 times now and always excellent
Stayed 5 nights in Nov 2019
Response from Nautilus Team on 27 Dec 2019
thanks a lot for your kind words , happy new year from all the Nautilus Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fourth time we have stayed at this establishment. Apartment was in a lovely position enjoying the sun all day. Very clean and well equipped. Convenient for local restaurants and sea front.
Stayed 7 nights in Nov 2019
Response from Leda Giordano - Manager on 3 Dec 2019
Dear Mr.Christopher, Such a joy to see you once again here in Nautilus Lanzarote. We hope to be able to welcome you again and for your next stay please get in touch with us, we will be happy to arrange anything in our hands. Until then, please receive our kindest regards .

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2019
Response from Nautilus Team on 29 Mar 2019
Dear Niamh, We are so happy that you enjoyed your stay in Nautilus Lanzarote and hope to be able to welcome you back in the nearest future. With the kindest regards Nautilus Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Nautilus Team on 29 Mar 2019
Dear Steve, We are so happy that you enjoyed your stay in Nautilus Lanzarote and hope to be able to welcome you back in the nearest future. With the kindest regards Nautilus Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and everything was first class.
Stayed 7 nights in Feb 2019
Response from Nautilus Team on 29 Mar 2019
Dear Guest We are so happy that you enjoyed your stay in Nautilus Lanzarote and hope to be able to welcome you back in the nearest future. With the kindest regards Nautilus Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Nautilus Team on 9 Jan 2019
Dear Carol, We are so happy that you enjoyed your stay in Nautilus Lanzarote and we hope to be able to welcome you again in the nearest future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely Accommodation very well equipped. Beds super comfy. Polite staff. Supermarket reasonably priced however very close to other bigger supermarkets - bit cheaper. Got upgraded to a 2 bedroom Apartment which was around the swimming pool.
Stayed 10 nights in Nov 2018
Response from Nautilus Team on 9 Jan 2019
Dear Kevin, We are so happy that you enjoyed your stay in Nautilus Lanzarote and we hope to be able to welcome you again in the nearest future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Paul, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Nautilus.Lanzarote.
This is an excellent facility, so close to lots of amenities and the beach, staff so friendly and helpful. Also this is a very quiet facility every resident we meet was so pleasant. Room had great Wi-Fi and television was available, cleanliness was 110%. Not a single complaint.
Stayed 7 nights in Oct 2018

8/10 Good

Sarfaraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to beach and long flat promenade
We had a lovely week stay with breakfast which was varied each day which was really good. The whole place was kept immaculate and the rooms had everything you would need for self-catering. All of the staff we met were friendly and for us most of all it was very peaceful and relaxing we will come back in the future.
Stayed 7 nights in Mar 2018

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
Great hotel and very spacious rooms and very comfortable bed. The Dutch girl at reception was very professional and very good person. If you had a problem she would sort it out ASAP. The only negative was the breakfast was not very good.
Stayed 5 nights in Mar 2018

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be better if problems resolved
Stayed as a family of 4 from 20th-28th February 2018.Had 2 bed-roomed apartment. 2 single beds in one room and 2 single beds pushed together for us as a couple. Disappointed that it wasn't a double bed. Overall, I would rate Nautilus as good and booked following the rating reviews of 'Superb'. I don't really have any complaints but would give this advice. I wanted somewhere quiet to get over a recent bereavement and asked the hotel to accommodate that, which they did. However, it was a little too quiet for us and we just didn't see any people around after the sun went down. I found myself whispering, so as not to disturb other guests. Nautilus is in Matagorda and the entire place was just like a ghost town. I have never been anywhere so quiet. Maybe it was the weather but just SO weird. We had a few sunny days with temperatures of 23 degrees but not many. At night, it dropped to around 16 degrees and the wind made it cold. Our apartment didn't have any heating, so our boys were cold in their beds at times. There is absolutely no heating in the bedrooms and I would like to see this improved. It appears to me that air conditioning is free on Hotels.com website. However, this is an extra charge at the hotel but we obviously didn't need it. Again, there is a 2 Euro charge PER NIGHT for the safe and a 10 Euro deposit. There is a drying area for your cloths but it flooded our kitchen when it rained. Water tank too small and ran out of water for showers. Annoying. Staff friendly
Stayed 8 nights in Feb 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, Accommodation very good, clean and well appointed. Excellent facilities for disabled. Would recommend.
Stayed 7 nights in Jan 2018

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

Jo, NI

Liked: Cleanliness, property conditions & facilities, room comfort
Great accessibility for all
It was a small hotel which suited us well and our apartment was in a great location a few steps from the pool. The location was quite a bit out from the centre of Puerto Del Carmen, and quite a walk from the old town - which is well worth several visits. Lovely relaxing break. One exceptionally friendly & caring reception staff member (Avy) - unfortunately a few others who fell short of friendliness and genuine interest in making our holiday experience the best it can be. Well done and thank you Avy.
Stayed 7 nights in Sep 2017

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxation heaven
As always when we stay here,we had a fabulous holiday.A really relaxing complex,very well run and absolutely spotless.Friendly and pleasant staff throughout with excellent wifi in every bungalow.Its located in a quiet and peaceful area,close to the beach,restaurants,bars and shops.would have no reservations in recommending the Nautilus .
Stayed 7 nights in Sep 2017

10/10 Excellent

S

Liked: Cleanliness, property conditions & facilities, room comfort
4 young guys staying for 5 nights
5 night stay in Lanzarote. Hotel was around a 20 minute walk to the main strip OR 4-5 mins in taxi. We used to call taxi from the hotel, would arrive in less than a minute and charge us €4-€5 euros to the centre. Airport is very close and took us less than 5 mins and €10 to the hotel. Staff were nice. A bit funny when we got asked to pay for fresh towels. Pool was nice, cold but enough to take a dip in. Breakfast was average. Hotel was quite with mainly older people staying here

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Easter break
lovely resort with very helpful team on site. location was great, very close to airport but planes are no bother. some very nice local restaurants.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter break in Lanzarote with family
A really great apart-hotel, staff are excellent, pool area really good, apartment was super clean and spacious. Only a short stroll to the beach, shops and restaurants.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
We were three adults and two kids (4 and 6 yo) in an apartment with two bedrooms (one adult slept in sofa bed). One bathroom with shower and toilet and one separate toilet. Our apartment was just by the pool (room 26) and it was perfect! There is a small playground next to the crazy golf (inside hotel premises) which is good when you have kids. Also, there is one right by the beach which is a couple of hundred meters away.

8/10 Good

Frank

Liked: Cleanliness, staff & service
Well run complex
This is not a hotel but a well managed complex of small bungalows the majority of which are disabled adapted. The facilities onsite include a small supermarket and heated swimming pool but it is missing items associated with a hotel such as a bar/restaurant. A good beach and small commercial centre with restaurants and bars are within short walk. It is also located within 5 minutes drive of airport. It is very quiet and seems to suit an older agegroup. The busier more lively resort of Puerto del Carmen is a short taxi ride away or a decent walk along seafront promenage.

6/10 Okay

Matthew

Disliked: Room comfort
Could really use an update
If you are self catering the kitchen equipment is really not good. Very little and very poor quality by anyone's standards. Beds too small and uncomfortable for adults. Sofa was ancient and old. Staff nice and pool area lovely. Nice quiet hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heavenly.
really relaxing and peaceful complex.The management and staff were extremely friendly and helpful.the bungalows were spacious and well appointed.we really enjoyed our stay here and will definitely return.

8/10 Good

Martin, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Excellent place to stay and the Wi Fi was very handy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sean, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport and playa los pocillos
Me and 2 others stayed here in an apartment style room with a bedroom with two single beds and a pull out bed in the sitting room under the couch. Only stayed for a night but the room was nice and spacious and the hotel very well kept , plus there is a fantastic big swimming pool and also a supermarket within the hotel so a very good hotel overall.

10/10 Excellent

Ryan, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nautilus stay extremely satisfied
Stay was excellent , both myself and my fiancée had a lovely , relaxing holiday.

10/10 Excellent

COLETTE, DROGHEDA IRELAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another great stay at the nautilus
Another great stay at the nautilus staff are very friendly and extremely helpful apartments spotlessly clean great place wheelchair accessible hoist into pool they will even organise the rental of any equipment you might need looking to book again for later this year. location great for a walk along the promenade lots of great restaurants

10/10 Excellent

B, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey stay
The hotel is great if you're looking to get away from it all. We loved the location as it was quiet but close enough for us to walk/cycle along the beach to other more lively areas. The apartments are fairly basic but clean and functional, the staff are helpful and the pool area is great. Really enjoyed our stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation.
Had a lovely holiday and would recommend the Nautilus.

10/10 Excellent

Frank, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Apartments 5/6 minutes flat walk to beac
This was our second visit to the Nautilus and again was not disappointed the staff are so friendly the rooms spotlessly clean and there is everything you need in the apartment you could possibly need, There is a little noise from the airport during the day but certainly not enough to spoil your enjoyment and of course there are no night flights so all is quiet and peaceful during the night, The apartments are also geared up in full for disabled guests and add to this plenty of eateries close by to enjoy and would certainly recommend to anyone in fact we have booked again to stay later this year

10/10 Excellent

Terry, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
As many will have said before me, the Nautilus is excellent! The apartments are clean and well equipped, the complex is spotless, the staff very friendly and the pool area fabulous. In particular, the resort is brilliantly equipped for the less able bodied. I honestly can't fault the place if you're looking for a low key getaway in a quiet part of Lanzarote.

10/10 Excellent

Marlene, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
These apartments/bungalows are spotless I could fault them. Catering in every way for disabled people. Each apartment is support with 2 sun beds a sun parasol and table and chairs. The swimming pool is spotlessly clean and the pool is heated to around 24 degrees they have a little thermometer in at all times. You are a minute from the beach and shopping centre. Having stayed in a large hotel nearby many times that happened to be getting renovated during our time we decided to try the nautilus cause we like the area. I can now say without a doubt this is our top choice now and wouldn't go anywhere else.

10/10 Excellent

Frank & nPat, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed on a self catering basis so cannot comment on meals but the hotel had all the facilities for a great stay, The rooms were spotlessly clean and all you needed was available in the room they also catered well for the infirm even down to a hoist to lower those incapable into the swimming pool and all areas on a single storey level for easy access, There is a little aircraft noise during the day being quite close to the airport but in no way spoils the stay and of course no night flights to spoil the nights Overall a very pleasurable stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to all amenities
Wonderful friendly hotel. Stayed for 5 days. No complaints. Everything you could possibly need to hand. Very clean and spacious rooms. I am extremely fussy and absolutely loved it. Going back next year for a week!

10/10 Excellent

David, West Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent first stay at Nautilus
This was our first stay Nautilus, and we will happily return. We were upgraded to a 2 bedroom superior room upon arrival. Our accommodation was spacious and spotlessly clean. Everything you need to make your stay comfortable. We stayed in room 9, which is located right by the great size pool. No battles for sun beds, there are plenty. Very convenient to have a supermarket on site - another plus. A handful of restaurants and bars close by in Matagorda or a €6 taxi ride for busier things in Puerto del Carmen. There is aircraft noise but I cannot say it bothered us at all. In fact, it's a plus to be short taxi ride from airport - we were in our room within 45mins of landing! A great weeks' holiday and we will definitely return.

4/10 Poor

Andrew, manchester

Disliked: Cleanliness, room comfort
not worth the cost.
Average Hotel in great location but room and patio area full of Ants , asked about the problem at hotel reception just to be told you always get them when it's hot ! And told that there was a bug spray under the sink if I wanted to use it. Air con in the room comes as an additional price also . 7 euros per day to hire the remote control . Although if you open the cover on the air con you can press a button and use it for free which they don't tell you either . Wouldn't rush to go back , better hotels for less money around the area.

10/10 Excellent

John, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to beach, bars,ext
Nice place to chill out lovely pool areas. Short walk to restaurants and bars.

10/10 Excellent

COLETTE, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another unforgettable stay at Nautilus Lanzarote
Just back from another great stay at the Nautilus. Accommodation spotlessly clean everything supplied, all staff very helpful with any request you might need great place for wheelchair users or people with limited mobility as you can hire equipment during your stay. absolutely faultless All round a great place to stay will be going back