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Reviews of Rosamar Resort Lanzarote

2.5 out of 5
Rosamar Resort Lanzarote
Arpon, 3, Puerto del Carmen, Tías, Lanzarote

Reviews

8.8

Excellent

Rating 10 - Excellent. 53 out of 98 reviews" "
Rating 8 - Good. 36 out of 98 reviews" "
Rating 6 - Okay. 4 out of 98 reviews" "
Rating 4 - Poor. 4 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the Villa, which is slightly detached from the main Apartment Complex. Very modern, clean and well equipped, with daily cleaning and towel replenishment. The apartments are only a few minutes walk from the centre of Puerto del Carmen, and a decent sized Supermarket and restaurant/bar only meters away.
Stayed 5 nights in Mar 2024
Response from Melania on 28 Mar 2024
Thanks a lot Craig.We hope to see you soon in Rosamar.Take care.Kind regards

8/10 Good

Mai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location just minutes from the main strip and beach. Apartment was spacious and clean. Nice pool area.
Stayed 4 nights in Feb 2024
Response from Melania on 28 Mar 2024
Many thanks Mai.We hope to see you soon in Rosamar.Stay safe.Kind regards

10/10 Excellent

Gerard

Liked: Cleanliness, room comfort
Wonderful Holiday
We stayed in the Rosamar for 4 weeks would recommend.
Stayed 28 nights in Jan 2024
Response from Melania on 28 Mar 2024
Many thanks Gerard. We hope to welcome you again in Rosamar. Take care.Kind regards

8/10 Good

Lisa

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Kay

Liked: Cleanliness, room comfort
Great Stay
Great stay, far enough from the noise but close enough to restaurants and bars. Pool great! Nice touch of a bottle of water in fridge on arrival. Keyless entry easy to use. Would stay again!
Stayed 5 nights in Dec 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, room comfort
Great apartment
Stayed 7 nights in Nov 2023

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

gavin

Liked: Cleanliness, amenities, property conditions & facilities
Pool is very good , gate was always open so security could be better.
Stayed 16 nights in Nov 2023

10/10 Excellent

patricia

Stayed 5 nights in Nov 2023

10/10 Excellent

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Loved the place
Was a beautiful place to stay highly recommend
Stayed 3 nights in Sep 2023
Response from Melania on 5 Oct 2023
Many thanks Danielle.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Recently renovated, but some issues!
Recently renovated, so apartment was in great condition. Very central. Beside a spar shop. However, during our stay we had no hot water. Had to resort to boiling kettles to wash. They promised compensation, this happened in December and here we are nearly the end of February and still nothing. Unlikely to return or recommend
Stayed 3 nights in Dec 2022

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, room comfort
Peaceful apartments
Stayed with family other the new year period, lovely apartments so peaceful, lovely pool area but the pool is cold, would definitely book to stay again
Stayed 7 nights in Dec 2022
Response from Management on 9 Jan 2023
thanks a lot Faye, we really loved you enjoyed your stay with us. Stay safe and hope to see you back at Rosamar

8/10 Good

Junji

Travelled with family
Liked: Room comfort
Stayed 3 nights in Apr 2022
Response from Ricardo Manager on 5 May 2022
thx a lot Junji, a pleasure meeting your family, stay safe and hope to see you back at Rosamar

8/10 Good

Pamela

Liked: Cleanliness, room comfort
Stayed 14 nights in Mar 2022
Response from Jutta on 25 Mar 2022
Thank you for your review Pamele. Kind regards Stay safe.

10/10 Excellent

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022
Response from Management on 22 Feb 2022
Thx a lot Ian, we are glad to see you enjoyed your stay with us. Stay safe and see you soon

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, room comfort
Rosamar accommodation
The apartment was a good sized 1 bedroom with good sized front room/kitchenette, bathroom and bedroom. The receptionists were very welcoming and our room was ready when we arrived at 12pm. The overall cleanliness was 100% in the apartment and around the complex. The was a spar supermarket 2mins walk away with 3 local bars also 2mins walk. The main Puerto del Carmen strip was only 4mins walk away with lots and lots of bars and restaurants. All round we had a great holiday at Rosamar Puerto del Carmen.
Pool
Stayed 7 nights in Jan 2022
Response from Jutta on 18 Jan 2022
Thank you Elaine for share your opinion, we are glad to hear that you enjoyed your stay in Rosamar. Stay safe Kind regards

2/10 Terrible

janice

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020

4/10 Poor

Samantha

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Rusty mar
We wasn’t informed that there were maintenance work taking place for the whole week of our stay. The pool area was cordoned off at different sections each day & restricted walking around the pool with workmen drilling & hammering from 8am every day. We wasn’t informed that the bar area had also been closed down as this was open last year.
Stayed 7 nights in Mar 2020

4/10 Poor

Stuart

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disapointing
Stayed at these apartments last year was lovely nice rooms so booked again this year same again apartment lovely and clean excellent location but having work done (new paving) around the rooms and around the pool area very noisy with digging and banging areas taped up looking like a building site that you cannot use. upset because no email to say this was happening all week
Stayed 7 nights in Mar 2020

10/10 Excellent

Lilian, Belfast

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been renovated since last time we stayed. Whilst it mite not be 5 star accommodation, it is clean, modern and bright, it is adequate for the needs of most people. The location is good.
Stayed 7 nights in Feb 2020
Response from Jutta on 12 Mar 2020
Dear Lilian, thank you for share your opinion. Kind regards The Rosamar Staff

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Jutta on 8 Mar 2020
Dear Diane, Thank you for share your opinion. Kind regards Jutta Reception

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Apartments
2nd stay at the Rosamar. Great service, excellent location. Staff are very friendly. Apartment well maintained. Will definately return in the future.
Stayed 9 nights in Feb 2020
Response from Jutta on 29 Feb 2020
Dear Sarah, thank for share your opinion. Hopefully see you soon again. Kind regards The Rosamar Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Jutta on 29 Feb 2020
Thank you for share your opinion. Kind regards The Rosamar Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not first time at this complex. Rooms have been refurbished nicely. Great location. Staff friendly and welcoming as ever. Shame they have closed the snack bar. Pool and terrace well maintained.
Stayed 4 nights in Jan 2020
Response from jutta on 4 Feb 2020
Good morning, thank you for share your opinion. We apologize that you missed the bar. Kind regards Jutta Reception

8/10 Good

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Jutta on 27 Jan 2020
Dear Shayne, thank you for share. Kind regards The Rosamar Staff

10/10 Excellent

Sarah)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to a change in flight arrangements we spent a few nights here enroute to Playa Blanca. The apartment was spotless and adequate and also in good location for many restaurants
Stayed 3 nights in Dec 2019
Response from Jutta on 8 Jan 2020
Dear Sarah, thank you for share your opinion. Kind regards Jutta Reception

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend you visit. Good location Quiet. Preference would be top floor room so no floor noise
Stayed 7 nights in Dec 2019
Response from jutta on 3 Jan 2020
Dear client, thank you for share your opinion. Kind regards The Rosamar Staff

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment.
Great apartment in good location. An extra towel rail would be useful in the bathroom, but everything else was spot on.
Stayed 7 nights in Dec 2019
Response from jutta on 20 Dec 2019
Dear Robert, thank you for share your opinion. Kind regards The Rosamar Staff

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2019
Response from Jutta on 20 Dec 2019
Dear clñient, thank you for share you opinion. Kind regards The Rosamar Staff

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Jutta on 27 Nov 2019
Good morning, thank you for share your opinion. Kind regards Jutta Reception

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bed apartment
The 2 bed apartment was very spacious and modern and clean. Excellent location.
Stayed 8 nights in Oct 2019
Response from jutta on 29 Oct 2019
Dear Tommy, thank you for share your opinion. Kind regards Jutta Reception

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
We have stayed in these apartments every year for the past 11 yrs, they are basic, spotlessly clean close to everything, quiet at night, would highly recommend
Stayed 7 nights in Oct 2019
Response from Jutta on 17 Oct 2019
Good afternoon, Thank you for share your opinion. Looking forward to see you again. Kind regards The Rosamar Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool bar is gone and given no information about the amenities upon arrival like laundry room courtesy room fans etc. The pool is very cold. However the room was perfect staff friendly and in a perfect location
Stayed 7 nights in Oct 2019
Response from jutta on 13 Oct 2019
Good afternoon, thank you for share your opinion. We apologise that you missed the bar. Normally all our clients recieve a sheet with all the information about time table facilities laundry room etc. We are sorry that you didn`t got this information. KInd regards Jutta Reception

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 day stay in Lanzarote
Great value for money, had everything you need for self catering. Very close to bars, restaurants, shops. 10 minutes by taxi to the airport. Pool was nice. Would stay again.
Stayed 10 nights in Sep 2019
Response from jutta on 15 Sept 2019
Dear David, thank you for share your opinion. We hope to see you again. Kind regards THe Rosamar Staff

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay for a week, great location, great pool area, modern up to apartments.
Stayed 7 nights in Sep 2019
Response from jutta on 15 Sept 2019
Dear Nicola, thanks you for take time to share your opinion. Kind regards Jutta Reception

8/10 Good

Angela Breen

Liked: Property conditions & facilities, room comfort
I was previously at these apartments last year and they were excellent. This year I felt the pool was not as clean as it should be. There was no place for snacks/food as this had shut. Tried to get a late check out and the staff was not as helpful as in the previous year. Dont know if I would go back again.
Stayed 12 nights in Aug 2019
Response from jutta on 15 Sept 2019
Dear Angela, thank you for share your opinion. We apologise that you missed the bar. The late check out is subject to availability , but if it is not possible our clients can use our courtesy room till departure. Kind regards Jutta Reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 10 night stay here , it’s an absolutely perfect base in a prime position in PDC , beds are very comfortable , showers excellent, pool great , for value for money it’s superb. Rooms cleaned regularly on day of check out given use of lovely courtesy room before we left at 7pm ...We will definitely return , thank you Rosamar !
Stayed 10 nights in Aug 2019
Response from jutta on 8 Sept 2019
Good afternoon, thank you for share your opinion, we apraciate that you spend your time to coment. We are happy that you enjoyed your stay, kind regards The Rosamar Staff

6/10 Okay

Caoimhe

Liked: Room comfort
Disliked: Cleanliness, staff & service
Rosamar apartments
Hotel was in great location, pool was great, no problems with getting sun loungers or with noise at night at all. Cleanliness and condition was not rated good as there was ants in the room (lots and lots of ants) the more we looked, I was covered in a lot of unknown bites during my stay after sleeping at night time. The maid does not knock and just comes in regardless if you are not fully clothed sleeping and will work away banging/making noise until we are woke. Things we bought got mistaken and thrown in bin as rubbish. As we where checking out at around 11.30am when maids do be cleaning rooms, all around the ground outside rooms where like 20 dead cockroaches in a line on their backs. Rooms are very affordable and I understand you get what yuk ou pay for but I personally would not return to hotel after my experience.
Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and clean and good value for money
Stayed 3 nights in Aug 2019
Response from Jutta on 14 Aug 2019
Good afternoon, thank you for share your opinion. Kind regards The Rosamar Staff

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location clean, modern cleaners came often, towels changed regularly needs a pool bar quiet
Stayed 7 nights in May 2019
Response from Jutta on 27 Jun 2019
Hello Pamela, thank you for your feed back. KInd regards The Rosamar Staff

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment
Lovely clean modern apartment in great location
Stayed 3 nights in Jun 2019
Response from Jutta on 20 Jun 2019
Hello patricia, thank you for share your opinion. Kind regards The Rosamar Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the promenade and beaches, supermarket and only a 10min drive from the airport. The apartment itself was great however there were ants in the kitchen, no air con and the pool outside is not heated and no access past 8. Didn’t matter too much though as we had the top apartment with balcony and just went to the beach to swim :-) very quiet and no disruptions. Did not refil the daily coffee/tea however. Would stay again
Stayed 4 nights in Jun 2019
Response from Jutta on 12 Jun 2019
Good evening, thank you for share your opinion. We apologise that you had ants in the kitchen, we work very hard that our clients feel confortable. The coffee/tea is a very welcome to our clients not for the whole stay. Kind regards The Rosamar Staff

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic apartment in a great location, staff were superb
Stayed 7 nights in May 2019
Response from Jutta on 5 Jun 2019
Hello Eric, thank you for share your opinion . Kind regards The Rosamar Staff

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just 5 minute walk to bars and restaurants
Check in was quick and receptionist very helpful Apartments clean and modern Nice and quiet
Stayed 3 nights in May 2019
Response from Jutta on 29 May 2019
Hello George, thank you for share your opinion, it is very important for us. Kind regards Jutta Reception

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly. Location excellent. Would definitely stay again
Stayed 7 nights in May 2019
Response from jutta on 29 May 2019
Dear guest, Thank you for share your opinion. Looking forward to see you again. Kind regards The Rosamar Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities.nice pool.pleasant staff.clean apartment.
Stayed 7 nights in May 2019
Response from Vicky on 27 May 2019
Thank you for take your time to share your opinion. That´s very important for us. KInd regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern spacious rooms. Nice walk in shower and plenty of hot water.
Stayed 7 nights in Apr 2019
Response from Vicky on 23 Apr 2019
Thank you very much for share your opinion. We can improve without it. Kind regards,

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
The rosamar is very central for everything, rooms are spotless maid service was excellent, great pool area. Bar food & drinks were reasonably priced and very good.
Stayed 10 nights in Mar 2019
Response from Jutta on 14 Apr 2019
Dear Tommy, thank you for share your opinion . It is very important for us. We are happy that you enjoyed your stay. kind regards The Rosamar Staff