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Reviews of Hotel Grotto Bagat

3 out of 5
Hotel Grotto Bagat
Via Brusimpiano 20, Lavena Ponte Tresa, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 208 reviews" "
Rating 8 - Good. 105 out of 208 reviews" "
Rating 6 - Okay. 33 out of 208 reviews" "
Rating 4 - Poor. 14 out of 208 reviews" "
Rating 2 - Terrible. 2 out of 208 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019
Response from Stella on 29 Aug 2019
Grazie per aver soggiornato presso la nostra struttura, La Sua opinione è molto importante per noi.

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Unfortunately someone was smoking in a ajoining room and our room and clothes stunk. This is not a petty complaint it was truely gross.
Stayed 3 nights in May 2019
Response from Ana Chirita on 5 Jun 2019
His comment is very important for us, we apologize for what happened. Despite the measures taken to prevent guests from smoking in the rooms, unfortunately there are those who manage to break the rules, we hope to be able to further improve the verification methods. Thank you for staying at our hotel.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Ana Chirita on 21 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sing, London

Disliked: Property conditions & facilities
The road leading to the hotel is quite bumpy. The car park is muddy during raining.
Stayed 1 night in Oct 2018
Response from Ana on 25 Oct 2018
Dear Sing, Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Had to walk up 37 steps to the room. Hotel has no elevator. Room was tiny and I had to lower my head to enter the bathroom. Almost no taxis in that area. It did have a good breakfast.
Stayed 1 night in Oct 2018
Response from Ana on 17 Oct 2018
Good morning, Thanks for staying with us. We appreciate your feedback! We regret noticing your disappointment with regards to the location of the room on the second floor, but the room descriptions are accurate and being a two storey-hotel, does not require an elevator. Also we are more than happy to assist our guests with room relocation in case they are not satisfied or with calling taxis for them. We hope that this small issues will not prevent you from staying with us in the future and we hope to have you again as our guest.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant,room cleanliness, Service was friendly. The only Problem was the noise, Television in neighbouring room so loud it was like in your room. Even with earplugs it was difficult to sleep. There was a notice saying not to use Television loudly at night. Unfortunately not observed.
Stayed 3 nights in Oct 2018
Response from Ana on 11 Oct 2018
Dear Sir/Madam, First of all we would like to thank you for choosing us and for your feedback. We are very sorry for the noisy neighbours. Please rest assured that we have changed all guests that have complained about the noise to a more quiet room. We hope to have you again as our guests at Hotel Grotto Bagat.

8/10 Good

Marina, California USA

Liked: Staff & service, property conditions & facilities, room comfort
Right overlooking the lake which is fabulous. We upgraded to lake view and I’d higjly recommend that. Hotel is over a restaurant. Hotel is upstairs and a little old & in need of a renovation BUT the lake view and lake surroundings were all you notice. We stayed 1 night & we’d definitely stay again Very reasonably priced. There was a portable air con Unit in the room for which we were very grateful as it was 29’/30’
Stayed 1 night in Jul 2018
Response from Ana Chirita on 20 Jul 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

joe, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night review
Hotel was very comfortable. Open setting over looking a nice lake. The restaurant was Bering good with fast an friendly survive. Prices were in line with other restaurants in the area.
Stayed 1 night in Jun 2018
Response from Ana Chirita on 4 Jul 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake lugano.
We always enjoy our stay at the grotto bagat the staff are always welcoming,we will book here again.
Stayed 1 night in Sep 2017

8/10 Good

Jump3r, Switzerland

Liked: Cleanliness, property conditions & facilities
Nice hotel , close to the lake and nice view.
Nice room and breakfast .waiters not really nice . Room looked nice but no hair dryer in the bathroom . Nice food at the restaurant and not very expensive . Nice experience .
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Dear guest, Thank you so much for your feedback. Any recommendation is very helpful for us in order to improve the quality of the services that we offer our guests. We are looking forward to seeing you soon at our hotel. Kind regards, Ana Reservation Desk

10/10 Excellent

Corina, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and Ambiance!
Hospitable and welcoming! Great service and room. Loved the food during breakfast and the available diner -- a busy place but worth it all. The only disadvantage is transportation - taxis are expensive and difficult to find!

6/10 Okay

Kai, Finland

Disliked: Property conditions & facilities, room comfort
Not the best experience we've had
The wifi didn't work in the room, the second floor room we had was really low and you could here every sound that came from outside or from an another room. So not the best experience but very cheap and nice location by the lake. Also the pizza in the restaurant was great!

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location. Wonderful staff.
The pillows were a bit uncomfortable but otherwise the staff and location were wonderful. One or two minor maintenance issues in the bathroom needed but the room was brilliant otherwise. Great for families.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

NC, Leicester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn break by Lake Lugano
Hotel has a fine location near the lake; views are very nice (and better if you have a balcony space too). Always good parking and a very good restaurant with a vast menu available (almost too many too choose from - and always with very large portions!) Very friendly staff and helpful.

10/10 Excellent

Victor, Baildon, West Yorkshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of Lugano's best.
We have stayed in this hotel twice before and as always the same high quality .Staff are always kind and helpful.The restaurant is positive bonus,food delicious

8/10 Good

Margaret, Christchurch, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable cost accommodation
Good accommodation for what we paid. The address doesn't come up well on the GPS and it took us a while to find it.

10/10 Excellent

Eric, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family run hotel in a stunning location.
This is a great little hotel situated right on the shores of Lake Lugano with comfortable rooms and a fantastic pizzeria on site with wonderful food at very good prices, The rooms are comfortable if not luxurious but have everything you could want - book a lake view - you get a balcony with a panorama of the lake you will never forgot.
Lugano from hotel
View from hotel balcony

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a few problems
Hotel and service were generally fine. Just two problems: 1) highway/street runs between the hotel and street (ruins the otherwise gorgeous view ... and can be fairly noisy during the day); 2) Internet did not work properly. Service was great and, overall, made up for these problems.

6/10 Okay

Hao, Arizona, US

Disliked: Cleanliness, room comfort
Lugano trip
The rooms are OK, but the walls are fairly thin and there is quite a bit of noise from the other rooms and the hallway. The worst part is there were insects in our room, such as fly, ant, and mosquito... In addition, we can not open our windows because there are 4 big garbage cans sit under the window. Wi-Fi connection was poor. Overall, we got bad experience.

6/10 Okay

Deepak, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far from Lugano to be used as a night halt.
There's an airport en route Lugano, which causes traffic pileup and makes the drive to this place a 1 hr affair. Not advised for a night acco for Lugano. Hotel is fine. No issues with the hotel. Has a nice italian restaurant attached and on the picturesque lugano lake.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy rooms
Looked ok on outside, but bit isolated, however not in a nice peaceful setting kind of way. Friendly staff and got an upgrade which we thought was nice. However we could hear alot going on next door. To the point we could hear CLEARLY our neighbours peeing etc. The walls all round must have been very thin. No footpaths for walking either by the nice lake which is not the hotels fault however.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for the price
It really was a great stay for 1 night. Price was really good compared to the Swiss side of the lake- the reason we stayed here. Just a little noisy at night- could hear the restaurant down below a little but other than that it was good. Breakfast was quite adequate and we had not issues. Staff was friendly and helpful.

6/10 Okay

Verified traveller

Liked: Staff & service
This is a family business. They have a seemingly popular restaurant on the ground floor. The rooms are OK, but the walls are fairly thin and there is quite a bit of noise from the other rooms and the hallway. Overall, good for the money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Victor, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you again bagat!
A good place to stay! Restaurant is a plus! Anna & Mara thank you.

6/10 Okay

Verified traveller

Nice location hotel
Pleasant over night stop,hotel overlooked lake,only arrived 5

8/10 Good

Andrea, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant & views
Stayed overnight with my husband & 2 children in a family room .Sofabed was large & comfortable. Room was very clean & a problem with the tv was resolved immediately by the friendly receptionist. The hotels position was lovely, right opposite the lake with pretty views. The restaurant was extremely busy & is obviously popular with visitors & locals alike. The menu is extensive & food very good. The service was slow but after two weeks in Italy we were used to a slower pace of life!

10/10 Excellent

Stella, New Jersey,U.S.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel next to the lake Lugano, it is a million dollars view that money can't buy,it's beautiful and pleasant ,but we don't get the room face to the lake,it still o.k. because their restaurant cook excellent pasta,and the price is very reasonable. I will definitely recommend this hotel.

10/10 Excellent

Vicky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay
Great location, Perfect Service, Pleasant stay, Very friendly owner and staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paula, Switzerland

Liked: Cleanliness, staff & service
Great for a night in Lugano
This hotel is very small, with few amenities, but it was perfect for what we were looking for. The restaurant has white-jacket service, very nice. Great Italian food, courtyard seating looking out over the lake. Our room was quiet and for the most part, comfortable. The shower, however, was ridiculously small. While sitting on the toilet, our faces were an inch from the shower wall. Check-in and check-out was perfectly executed. All staff, in the hotel and the restaurant and bar, was well trained, efficient and cordial. We got a good rate, and thought the value was excellent. I would have been terribly disappointed with a room facing the back, however. Get a "terrace lake view" room. Each room has shuttered doors that open out onto a common area with tables and chairs and beautiful flowers.

10/10 Excellent

Big John, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Grotto Bagat is Great
The accommodations were wonderful. The personnel were stupendous. The restaurant was magnificent. The location and lake/Swiss border position was excellent.

10/10 Excellent

Mike T, North west

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel with a great restaurant.

10/10 Excellent

Fiona, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
A very enjoyable stay at this hotel. Lovely view over the lake and an excellent restaurant that we had dinner at. The breakfast was included in the rate and there was a very good selection to choose from.

8/10 Good

reyems, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic food and view
We stayed for one night only and had supper in the restaurant below. The food and atmosphere were great and the view of the lake and Switzerland was awesome. Everything clean and tidy, good English from the staff. Would like to have stayed longer.

10/10 Excellent

Michael, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can see Switzerland from here!
We were greeted warmly by the staff upon arrival. The hotel is just on the Italian side of the Italy/Switzerland border and a 15 minute drive to Lugano Airport. We chose the Hotel Grotto Bagat for its proximity to the airport as we were flying out of Lugano the following morning. The room was superb and had it not been raining fiercely during our stay, the view we had across the lake and into Switzerland was superb. Breakfast on the morning of our departure was excellent. The staff was instrumental in saving us from missing our flight by warning us that traffic at the border crossing into Switzerland would be heavy in the morning. The advice was spot on and most appreciated. Hotel Grotto Bagat was an excellent value.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
The hotel staff were very friendly and accommodating. Food was great. The complimentary breakfast had a great assortment of cheeses, meats, fruit, cereal, and croissants and bread. . It is across the street from the lake so the view is pretty from the rooms.

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities
Most enjoyable....
stay, staff friendly and accomodating. The Hotel and rooms kept clean daily. Good breakfast every morning with more than enough choice. Resturant was reasonable and of a good standard making it a popular place to eat. This did mean that at night the noises from the resturant could be heard in the room and at times the neighbouring rooms TV could be heard.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, great restaurant!

2/10 Terrible

Angelica

Travelled with partner
Avevo prenotato in questa struttura soprattutto invogliata dalle foto, ma purtroppo appena arrivata, per motivi personali,ho dovuto disdire e alla reception, pur non avendo usufruito di nessun servizio e nemmeno messo piede in camera, mi hanno costretto a pagare la prima notte completa....(84 EURO) potevano almeno farmi pagare metà o anche meno non la notte completa dato che la camera non l'ho nemmeno vista....lo sconsiglio e sconsiglio vivamente di prenotare.... sicuramente non alloggerò MAI...
Stayed 2 nights in Mar 2022
Response from FOM on 3 Apr 2022
Gentilissima Angelica, La ringrazio a nome di tutto lo staff di Grotto Bagat per aver dedicato il Suo tempo per raccontare la Sua esperienza. Sono rammaricata di leggere un parere così negativo sulla nostra conversazione dato che ci siamo dimostrati molto dispiaciuti quando lei stessa, al suo arrivo, ci disse di aver prenotato per errore la nostra struttura (pensando fosse in Svizzera) e, oltremodo di non essere in possesso del green pass obbligatorio per l'accesso in hotel in Italia. Prendo sicuramente spunto delle Sue gradite critiche per confrontarmi con lo Staff e apportare le migliorie del caso, ma crediamo di essere stati comprensivi addebitandole solo la prima notte (e non l'intero soggiorno come da penali di cancellazione previste a 4 giorni) e aiutandola nella ricerca di una struttura alberghiera confacente alle sue esigenze. La ringraziamo dunque per il suo tempo e ci auguriamo che voglia dare a noi e alla nostra struttura un'altra possibilità per dimostrarle quanto teniamo ai nostri ospiti. Cordialmente, Samanta

8/10 Good

Corrado

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Feb 2020
Response from Devis on 21 Feb 2020
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Devis on 21 Feb 2020
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

8/10 Good

Matteo, Abruzzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto davvero perfetto... personale... pulizia... ristorante... l'unica pecca è il materasso che nn era matrimoniale ma 2 singoli attaccati motivo per cui ho riposato non benissimo...per il resto impeccabile
Stayed 3 nights in Jan 2020
Response from Devis on 25 Jan 2020
La ringraziamo per aver soggiornato presso il nostro Hotel, la Sua opinione è molto importante per noi.

6/10 Okay

Helmut

Liked: Cleanliness, staff & service
Mal schauen
Ich hatte nur ein Einzelzimmer und kann nur dieses Zimmer beurteilen. Das Preis- Leistungsverhältnis war sehr gut. Es gibt aber noch Verbesserungenspotential: Thermostatvenile an den Heizkörpern, Lichtschalter und Steckdosen am Bett, Entlüftung im Bad/WC. Das wäre mit weng Aufwand machbar. Der Empfang war sehr freundlich.
Stayed 1 night in Jan 2020
Response from SC on 13 Jan 2020
Vielen Dank für Ihren Aufenthalt in unserem Hotel. Ihre Meinung ist uns sehr wichtig.