Lerma Hotels

"Hotel and room were spotless, staff was extremely friendly and helpful, complementary water was provided - everything here was excellent! Will definitely return!"

"Great comfy bed , definitely stay here again. Amazing staff! Gracias! "

"Very nice 5-star hotel, clean rooms, nice staff, close to attractions. I enjoyed the pool and hot tub on the 9th floor, and also had a very good facial at the spa. The only room for improvement is that the spa receptionist and esthetician don't speak any English. We had to communicate through Google Translate. "

"Attentive and professional staff. Clean and modern rooms, excellent location."

"Location and service were impeccable. The hotel had a very good atmosphere as well. Amenities were extensive. Rooms slightly dated but not to the point of being uncomfortable. Prices were extremely fair given location and amenities. I would stay here again for sure."

"The staff was so incredibly welcoming. Will stay there in the future!"

"The room was one of the best ones we have stayed in! Everything about it was amazing. The staff was friendly, helpful and professional. Our room included breakfast and it did not disappoint. We will definitely return. "

"I enjoyed a terrific 1 week stay at the Presidente Intercontinental Polanco. The room was comfortable, clean and the service was wonderful. A special mention to Lidia from housekeeping. I met her early during my stay I mentioned I was there for business and would be in and out. She was flexible with room service and was attentive with restocking of coffee and other service items. I had meetings mostly in the hotel at the business center, restaurants and open areas including the large bar area. Service overall was terrific and the meals at Lilou and Urban Cafe were good. I do have to mention that the bar area had many employees some distracted talking to each other and food service was slow. Overall a pleasant stay and terrific service from the bellhops, reception, housekeeping and the business center. Thank you!"

"Traffic noise is kind of loud. The room was cold because the heat didn't really work. But other than that it was great."