Birmingham Hotel Guide - Lightwoods Park hotels in Birmingham, United Kingdom.

"A very pleasant stay "

"Day staff were friendly and very helpful and accommodating, but the short blonde female who worked the night shift was rude and unhelpful and made me feel like I was a major inconvenience "

"The booking process was easy & communication up to the date of accommodation was fine. We were given a key code to allow access to the key for the property, & after a full day at the cricket, turned up at the address at 11pm ready to enter our accommodation & go to bed. The keybox opened no problem using the code supplied, however there was no key in the keybox! We couldn’t speak to the property owner as we were only supplied with was a WhatsApp contact. We exchanged numerous messages to advise no key was present and we were unable to access the property. They tried & failed to contact the housekeeper to find out what had happened. My wife, 2 sons and myself were standing outside the property in the dark & cold. As they couldn't contact the housekeeper they would cancel the booking, which was unsatisfactory as we were cold, tired & over 2 hours from home. Neither my wife or me had been drinking, so we drove the 2 hours 10 mins back home whilst very fatigued after a long day. The next day we contacted Travelnest to request a full refund & compensation for the massive inconvenience suffered. Travelnest agreed to a full refund but refused any compensation, & advised it would take 7-10 days for the refund to arrive. The refund didn't arrive so I chased them & they said it would come via Expedia. No contact details were supplied by Travelnest for Expedia, so I asked them to supply this. They gave a no. & Shagufa at Hotels.com who was very helpful & issued the refund very quickly."

"Lovely hotel and close to all amenities. Loved Madeline Bar and Isaacs."

"Mathew was really helpful,I was given complimentary breakfast as a birthday gift and my room was upgraded also,nice clean and very soft bed. Breakfast had many options. I will be visiting again soon "

"Great hotel great location "

"Fantastic over night stay"

"Usual pleasant stay. Despite a large wedding which lasted over 12hrs, all staff re"

"Very nice property"