Front of property – evening/night

Reviews of Hello Lisbon Rossio Collection Apartments

4 out of 5
Hello Lisbon Rossio Collection Apartments
Calçada do Carmo, 43, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 267 out of 568 reviews" "
Rating 8 - Good. 219 out of 568 reviews" "
Rating 6 - Okay. 52 out of 568 reviews" "
Rating 4 - Poor. 16 out of 568 reviews" "
Rating 2 - Terrible. 14 out of 568 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Tracy, Houston, TX

The property location was very easy to get to around to public transportation and in the downtown area. Instructions for entering building were sent two days prior so that worked out well. Grocery and shopping stores at foot of hill. Top of other hill are monuments and other shopping. The room was large and had everything you need as far as kitchen and enclosed balcony sitting area (overlooks crumbled area). No place to store clothes. The drain in my shower (4a) was backed up during my 4 day stay so quick showers to prevent overflow. Toilet dripped non-stop.
Stayed 4 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

x, California

Ad looks good. Ad looks good. Ad looks good. Ad looks good. Ad looks good. Ad looks good. Ad looks good. Ad looks good. it!
Stayed 3 nights in May 2020

4/10 Poor

Tyson, Kaysville

Travelled with family
Liked: Cleanliness, amenities
The property itself was fine and location great. We had a concern with communication as we learned upon arrival that we couldn’t pay onsite (even though that was offered through Expedia) and that we weren’t going to have access to the room unless we supplied a credit card number over the phone. It was late and I had my whole family standing outside the building so I gave my number. I should have been contacted about that before then. I had zero messages letting me know that payment hadn’t been received and that it would be required ahead of time to get a room. That should be the only option for this hotel in Expedia (pay ahead of time) because there is no attendant to take payments at the hotel.
Stayed 1 night in Mar 2020

10/10 Excellent

Ghada

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice apartment,
The apartment was nice like it we stayed 3 days here, cleaning can be improve, other then that its really nice
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Virtual check-in was broken in the morning but the management team did not try to address until it was time to check in at 3pm. By that time, 3 families waiting to check in had already been waiting 30 mins for a representative to physically check everyone in. They could have planned better, knowing their virtual check in was broken.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The property itself is quiet but the surrounding area is very noisy late info the night. Not sure if it is a weekend thing or if it is a daily affair.
Stayed 1 night in Feb 2020

10/10 Excellent

Sanjay, San Francisco, CALIFORNIA

Travelled with partner
Liked: Cleanliness, amenities
This is an excellent property with grat location. Suggest to provide som additional thinks like table salt & Pepper, dish washing soap and scruber etc.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice amenities, safe and great value
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location, perfect for our family of 5. Easy checkin and lots of dining options close.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Excellent location and very clean
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019

8/10 Good

Allison, Munich

Travelled with family
Liked: Cleanliness, amenities
Wasn’t much to look at on the outside, but inside it was very nice and modern. Kitchen was big and updated, but no soap was provided to do the dishes. TV service was ok. Check-in was only by machine and was confusing. Printed ticket didn’t have ink and so needed to rely on additional help (by a Skype phone mix) and an e-mail. Once we figured it out, it was fine. Location was good, central to a great restaurant and shopping district, and close to public transport.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Super,clean and comfortable bare bones accommodation in center of city (near train station). A couple of supermarkets just down the stairs, a bar next door and several cafes. The boxed breakfast delivered each morning was very generous and delicious. You buy the coffee downstairs or make it in the flat. Laundry and dishwasher soap is available, but no dish washing sponge, soap, paper towels, drying towel. Easy to purchase. TV is just movies, mainly in Portuguese. If in a car, parking would be a problem. Would use them again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Rosalinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice location but...
Have stayed here before but don’t think I would again. They are good apartments and very central, but just lacking in a few basics. 1/ the shower was broken and difficult to use. 2/ the water didn’t drain properly in the bathroom. 3/ the iWIFI wasn’t very good. 4/ the tv was very limited in selection. 5/ the heater was pretty ineffective Great shame but these are fairly basic things in a small apartment/studio.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well-located, comfortable, really good value. We would recommend
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
That picture its a bluff. The property is located behind the railroad station. That specific area is pretty bad with beggers and dirty everywhere even human feces. After you get OUT of the property location you are very centric. I wouldn't recommend this place for the comfortable traveler. The TV did not function when I went down 4 floors and reached a pragmatic phone the guy that answered said that it was probably due to bad weather, He must have been in the North Pole because there was a lovely weather. I also had to phone for the AC/heater because the remote was not working. I think they repaired it by control remote because when we came back all 4 AC/heaters were on and it was very very WARM! My iPad was not working so I asked if someone could call us. the answer was NO! I also asked why there was no alarm clock in the room and the guy answered that we had to use our phone!!!! I NEVER travel with a phone when on vacation!!!! If there is NO SERVICE then an alarm clock would be great for those that need to catch an early flight! There is NO reception, not even a ghost! Just a machine like a vending machine where you have to scan the passport of each and every guest, pay with your credit card (NO AMEX), GET a hotel where you can order a wake up call, order a taxi and watch TV before you go to sleep. This is a scam like place NO employees, great!!!! all the money for the owners on behave of ZERO service to the payers!
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is in an amazing location, and was great for our short stay! It was an easy check-in process and a huge apartment. The cleanliness of the apartment was ok, but the sheets + towels were a bit old. Overall, we'd stay here again!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and simple check in/out process, room was clean as well
Stayed 3 nights in Oct 2019

10/10 Excellent

Joko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy communication and located at the central part of Lisbon. Well recommended
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process is unique. At first we thought it was difficult because of access code but in the end it is safe. The property is clean, relaxing to stay, clean beddings, enough toiletries
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location right in the centre of Lisbon, close to one of the main train stations, shopping and restaurants. It is in a very touristy area but we discovered that this is hard to escape in Lisbon. The apartment was much larger than we had expected so excellent for three of us. Wifi was a bit sluggish.
Stayed 1 night in Oct 2019

10/10 Excellent

Keith

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The check-in is very convenient
Stayed 2 nights in Sep 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect central location
I loved this apartment located in a central area of Lisboa! It was walkable in both directions to the great restaurants/ bars, shopping streets, and convenient to get to the old town area. The apartment was spacious with two floors including 2 bedrooms. The decor was modern and simple. There’s a welcoming bottle of wine and snacks to enjoy as you watch out the window of all the action going on in the streets. My only complaint (if you would call it that) is that the towels and bedding could use an update as well as the pillows. There is no cleaning service as well to replace items. Also, I thought this location had a balcony, which is why I chose it, however, the room I got did not. That was a slight disappointment, but wasn’t a game changer to my experience. I would just make sure you know what apartment you are getting when you choose so you are not expecting something that you won’t get. The check in process was interesting as it was all automated through a virtual passcode machine. I arrived very late and had an issue checking in through the machine, but I was able to call the number provided and spoke to a nice gentleman who was able to assist me during the late hours of the night. There’s also a luggage storage area on the top floor. I did not use this service, but it’s nice to know it’s there. Also, I rented a car and was worried about parking. However, I safely and easily was able to find parking outside on the streets.
Stayed 2 nights in Sep 2019

8/10 Good

zaher, Nazareth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The apartment was great it was clean big enough for 5 people but it had only one bathroom the air conditioner was great the check in process was kinda hard sometimes it"s hard to cummunicate with the staff you have to chat with them and they are not always online and they clean the apartment only once in 3 days and their are not enough towels for the bathroom they also replace them once in 3 days but over all very nice apartment in the center of lisbon
Stayed 6 nights in Sep 2019

8/10 Good

David, Baltimore, MD

Travelled with family and small children
Liked: Cleanliness, amenities
Great location. Apartment was clean. Area was nicer than looked on Google Maps Street View. Building was not quite as secure as it should've been for an unattended building (door would not reliably closed, latch, and lock). The elevator was broken so we had to carry luggage to the lockers on the 5th Floor and our rooms on the 4th floor. No warning about that issue and it was never fixed. Disabled guests were not able to access their rooms. I don't know what they had to do about accommodations but it looked incredibly inconvenient/inconsiderate. The check in system was broken. A payment was allegedly taken over the phone. Who knows where my credit card information went? Lots of frustrated patrons with the check in issues. Every time we entered or left the building someone seemed to be having check in issues.
Stayed 1 night in Sep 2019

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, comfortable bed, great amenities. Would definitely choose to stay here again!
Stayed 2 nights in Sep 2019

10/10 Excellent

Eunice

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and clean apartments. Very quiet inside the building and love the full kitchen.
Stayed 1 night in Aug 2019

10/10 Excellent

SoniaDes, Orangeville Ontario

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service, unclean and blocked sinks :(
- No Iron on arrival, despite you mentioning this clearly on hotels.com there was no iron on arrival. Staff member told me that there 'should be' and iron and that I would have to go to collect it myself. -Broken shower and blocked sinks after taking a shower I was almost hit in the head with the shower fixture which had become detached, this is a health and safety hazard. Furthermore, the sink and shower were blocked which was disgusting. No one came to fix the issue until the next day. - Unclean cutlery: As you can see from this picture, this is the state of the cups and mugs that you have in the apartment ready for usage. I asked many times to get these replaced, and nothing happened for 2 days. They were only replaced the day BEFORE I had to check out. Unclean towels: The towels were stained and clearly had not been cleaned, again this took 2 days to fix Unclean floor: When walking around the apartment in my socks, they were black from the dust. It is clear that no one has properly cleaned that floor in a few weeks.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don't leave your valuables in the room, they may be stolen. The Wi-Fi did not work.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very central, apartment was very clean, liked the A/C, and the view of San Jose castle was great.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Lisbon
The one bedroom apartment was lovely. Contemporary well furnished with comfy beds and fully equipped. Fabulous location within walking distance of restaurants, shops, the waterfront. Only negative is the double glazing isn't very effective and particularly on our last night which was a Thursday night we were kept awake most of the night with noisy groups of people outside. Didn't spoil our stay though.
Stayed 4 nights in Aug 2019

10/10 Excellent

Paul, Schaumburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and spacious apartment. Bright and modern, and close to the important places in the city. The view from the windows is a bit of a mixed bag - you can see the beautiful Castelo de Sao Jorge on the hill, but just below the window is a messy roof/courtyard of the building... I guess just another not-so-ancient ruin :-) Overall, I liked this apartment very much, and would stay in it again.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The apartment was nice and spacious at first glance, but I would describe it as putting a lipstick job on shotty work. The shower head in the bathroom was broken so you had to hold it while using, water did not drain well, and the bed was not comfortable at all. The wifi did not work either.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Best amenity was the washing machine. Great view of the city from our room
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Apartment was very nice as well. Boxed breakfast was a good surprise.
Stayed 2 nights in Jul 2019

8/10 Good

cynthia

Liked: Property conditions & facilities, room comfort
Overall very happy!
Stayed for 5 days with my family of four. The space and layout were more than adequate, and we loved having the full kitchen where we could eat breakfast in every morning. The location of this apartment was perfect for us—within walking distance to oodles of amazing restaurants, shopping, train station, and a proper supermarket (where you can make your own fresh OJ) just steps away! We loved Lisbon overall and would definitely consider staying here again. We did find the check-in a bit tricky but were able to contact management and it was resolved within a short period of time. The housekeeping service was apparently only every 3 days and, really, it just consisted of changing towels and linens. Nothing actually seemed to be cleaned. Also, the dishwasher and washer/dryer did not seem to work properly (the tablet wasn’t released in the dishwasher and our clothes never got fully dried) which was a bit of a curveball. Overall, however, we were very pleased and thought it was good value.
Stayed 6 nights in Jun 2019

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Good but...WiFi not so good.
Great place and location - just a little problem with the WiFi. I stayed room 1a and it wasn’t very good in most of the room. Need to upgrade Hello Lisbon as WiFi is pretty important and in my view!
Stayed 2 nights in Jun 2019

4/10 Poor

Luis F

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite this is a very good location, the facilities are not good maintained, the shower drain was stuck and nobody available to fixed it, also the reservation included Breakfast and since it's a self service facilities I didn't see it
Stayed 2 nights in Jun 2019