In-room safe, desk, blackout curtains, soundproofing
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Reviews of Lisbon City Hotel

3 out of 5
Lisbon City Hotel
Av. Almirante Reis, n 49, Lisbon

Reviews

8.0

Very good

Rating 10 - Excellent. 249 out of 893 reviews" "
Rating 8 - Good. 418 out of 893 reviews" "
Rating 6 - Okay. 155 out of 893 reviews" "
Rating 4 - Poor. 49 out of 893 reviews" "
Rating 2 - Terrible. 22 out of 893 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, near 2 metro staions
Stayed 4 nights in Feb 2024

10/10 Excellent

marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel, op een centrale plaats in de stad. Dicht bij een metrostation, bushalte en tram stop.
Stayed 5 nights in Jan 2024

10/10 Excellent

marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for great hotel and great location
Great little spot in the middle of it all. 1 min walk from the 28E line, metro and multiple bus stops. Restaurants all around and you can walk within 30 minutes to most tourist attractions. Hotel was modest but clean. Beds small but comfortable. Little noisy because you are in the middle of the hustle and bustle.
Stayed 4 nights in Jan 2024

6/10 Okay

Pavandip, Wolverhampton

Travelled with family
Good location, next to the metro station. Not far from the airport either. Good dining options around the hotel. Safe and quiet area. Comfortable beds, clean room but very small shower cubicle and dated bathroom. Reception staff could be friendlier.
Stayed 3 nights in Jan 2024

8/10 Good

Alessandro, Saratoga Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 3 nights in Oct 2023

10/10 Excellent

Chun Yu

Stayed 2 nights in Oct 2023

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff.
Stayed 3 nights in Oct 2023

8/10 Good

Paula

Stayed 1 night in Oct 2023

6/10 Okay

Nikola

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023

6/10 Okay

Phebe

Travelled with family, Travelled with group
Near city center staff information good
Stayed 1 night in Sep 2023

6/10 Okay

Robert, Surrey

Travelled with partner
Clean, good location-close to lots of Indian and Nepalese food. Tiny room but had everything we needed for 1 night. Easy metro access
Stayed 1 night in Sep 2023

10/10 Excellent

Manbhupinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay/ Will recommend to others.
Stayed 5 nights in Aug 2023

8/10 Good

Raimondi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and accommodating
Stayed 2 nights in Jul 2023

10/10 Excellent

rauzan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service got in very early and reception was more than accommodating To check us in
Stayed 2 nights in Jul 2023

4/10 Poor

Svetlana

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We checked in after 10 pm after a long flight and just wanted to go to bed and we couldn’t!!!!! It was very small room for 3 of us. Inside many cracks -had to inspect the room in the middle of the night and notify receptionist so I will not be charged for someone else’s damages. Our AC was not working. I notified receptionist, the said it will start working after 15-20 minutes. One hour passed AC still did not work. Technician for the day left already. Then one of staff members brought us a massive fan (thank you for trying to resolve it) but it was very noisy to keep on working through the night. I tried to open the window but it was very noisy as the hotel located on a busy street. In the morning had to leave early for our guided tour and had no time to beg on resolving the issue since last night. When we got back to the hotel I’ve been told that I can’t get a new room with working AC as it needed to be done in the morning…….really bad service and facility ( definitely needs some renovations). In general it’s better to avoid that area in the city as it looks very unsafe ((. One good thing that they agreed to return my money for the days I was not staying as we moved to Arbnb nearby.
Stayed 8 nights in Jul 2023

8/10 Good

Mark

Stayed 3 nights in Jul 2023

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to everything we needed. Room was nice and clean and very comfortable. Would definitely stay here again!
Stayed 3 nights in Jun 2023

10/10 Excellent

Mahsa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my time here, I felt comfortable - felt safe as two female travellers. The area it was in felt a little sketchy but it was a convenient location since it was walking distance to everything and very close to the metro. Lots of good takeaway and restaurants nearby which were also halal. AC was good, shower pressure was excellent & overall I would stay here again!
Stayed 3 nights in Jun 2023

10/10 Excellent

Orfa

Liked: Cleanliness, staff & service, property conditions & facilities
Everithing was excellent!
Stayed 3 nights in Jun 2023

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Antonious

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 2 nights in May 2023

10/10 Excellent

Giles Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
_
Stayed 9 nights in May 2023

6/10 Okay

Maurice

Liked: Cleanliness

10/10 Excellent

SILVIANE

Stayed 2 nights in Apr 2023

2/10 Terrible

Rolando

Travelled with group
Disliked: Staff & service, amenities
The 2 ladies in the counter were not people friendly person.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jarle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danielle was very helpful & friendly
Stayed 3 nights in Feb 2023
Response from Lisbon Ciy Hotel team on 1 Mar 2023
Dear Susan Thank you for taking the time to share your views of your stay at our hotel. It is a pleasure to know you had an enjoyable experience. Your opinion is very important for us. We hope to welcome you back on your next trip to Lisbon.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Lisbon Ciy Hotel team on 1 Mar 2023
Dear Chris Thank you for taking the time to share your views of your stay at our hotel. It is a pleasure to know you had an enjoyable experience. Your opinion is very important for us. We hope to welcome you back on your next trip to Lisbon.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was safe, clean, and it being centrally located, we were able to quickly get around to different tourist points in Lisbon. The staff was very kind and professional as well! If I ever go back to Lisbon, I would not mind staying here again.
Response from Lisbon Ciy Hotel team on 1 Mar 2023
Dear Metthew Thank you for taking the time to share your views of your stay at our hotel. It is a pleasure to know you had an enjoyable experience. Your opinion is very important for us. We hope to welcome you back on your next trip to Lisbon.

8/10 Good

hyungjin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location clean but not a good beddings specially pillows Staff were trying to help and friendly but Bathroom door was too noisy
Stayed 2 nights in Dec 2022

10/10 Excellent

Mercia Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Jason

Disliked: Property conditions & facilities
Shower didnt drain
The shower would not drain properly during my stay. Also the room furniture for working on a laptop is not conducive to getting any work done as its too small. I've stayed here twice over the space of 3 months and will not stay here again. Breakfast is boring and unimaginative, although the front desk staff were very helpful and pleasant.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view, early lock luggage check in great. Still getting emails about check in almost a week later. Staff i saw in short period there amazing
Stayed 1 night in Oct 2022
Response from Lisbon Ciy Hotel team on 14 Oct 2022
Dear NicoleThank you for your preference and taking time to write the review.We are happy to know that everything was according to your expectations.We look forward on having you again with us next time you come to Lisbon.Kind Regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and professional. The property is very nice and clean. I will definitely book this property again.
Stayed 3 nights in Oct 2022
Response from Lisbon Ciy Hotel team on 9 Oct 2022
Dear SandraThank you so much for sharing you experience and talking the time to write this review.Your opinion is very important to us.We hope to see you again in a near future.Kind Regards,

8/10 Good

Omayma

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 2 nights in Sep 2022

8/10 Good

Rebecca, Pawtucket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Mayank

Business traveller
Disliked: Property conditions & facilities
I stayed only for one night and the cooling(AC) was not working..you pay more than 100 euro for one night and if you do not get a night of good sleep (no air) its a waste of money..! I would like to have a refund from the hotel.!
Stayed 1 night in Sep 2022
Response from Lisbon Ciy Hotel team on 9 Oct 2022
Dear MayankFirst, on behalf of the whole team, we apologize for any inconvenience during your stay at the Lisbon City Hotel.Only with the information and advice of our customers can we evolve and improve our service, so I thank you in advance for your cooperation.We look forward to welcoming you again in the near future, customer service is among our top priorities.Best regards,

6/10 Okay

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
It was OK. Rooms were quite small. Felt more like a 2 star hotel
Stayed 3 nights in Sep 2022
Response from Lisbon Ciy Hotel team on 27 Sept 2022
Dear BrendanThank you for your preference and time to write the review.The size of the rooms are standard according to the rules and regulations for a 3 star hotel.We hope you enjoyed your stay and hope to see you again next time you come to Lisbon.Kind Regards

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to access the metro. Staff super helpful.
Stayed 4 nights in Sep 2022
Response from Lisbon Ciy Hotel team on 27 Sept 2022
Dear JeffThank you so much for your review about the location and staff. We are happy to know that we were up to your expectations.We hope to see you again next time you come to Lisbon.Kind Regards,

10/10 Excellent

Manuel

Stayed 1 night in Aug 2022
Response from LCH on 9 Sept 2022
Caro ManuelAgradecemos a sua preferência. Queremos também agradecer o tempo que disponibilizou para avaliar a sua estadia. Ficamos satisfeitos por saber que estivemos dentro das suas expectativas.Foi um prazer tê-la connosco e esperamos que regresse no futuro.Melhores Cumprimentos,Equipa do Lisbon City Hotel

8/10 Good

Georgina

Liked: Cleanliness, property conditions & facilities, room comfort
Good value, clean rooms.
Good value hotel. Very clean and near the metro.
Stayed 1 night in Aug 2022
Response from LCH on 9 Sept 2022
Dear GeorginaThanl you for the preference and the time to write the review.We are happy to know that hotel filled your requirements. Your opinion means a lot to us.We hope to see you again next time you visit Lisbon!Kind Regards,

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room was very comfortable and clean. Would stay there again!
Stayed 4 nights in Aug 2022

2/10 Terrible

manuel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced untidy rooms small bathroom untidy overall experience is bad would not suggest to anyone horrible place.
Stayed 2 nights in Jul 2022

6/10 Okay

Gina

Stayed 4 nights in Jul 2022

10/10 Excellent

Sergiy

Travelled with partner
Liked: Cleanliness, amenities
Geat location near metro station
Stayed 1 night in Jul 2022

2/10 Terrible

Douglas

Travelled with group
Disliked: Amenities, property conditions & facilities
Wifi cut in and out. Location is ok kinda sketchy until you walk a few blocks to the center of Lisbon. I think the property flooded because the floors were covered in dirty towels
Stayed 2 nights in Jul 2022

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2022
Response from LCH on 9 Sept 2022
Agradecemos a sua preferência. Queremos também agradecer o tempo que disponibilizou para avaliar a sua estadia. Ficamos satisfeitos por saber que estivemos dentro das suas expectativas.Foi um prazer tê-la connosco e esperamos que regresse no futuro.Melhores Cumprimentos,

10/10 Excellent

Jian

Stayed 3 nights in Jun 2022

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Positive: Shower/bath.. Having shampoo and soap is not always granted. Great service and responses to many questions we had. Negative: Amenities? None that I remember.
Stayed 1 night in Jun 2022