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Reviews of Lisbon Serviced Apartments Madalena

4 out of 5
Lisbon Serviced Apartments Madalena
Rua da Madalena, n. 36, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 249 reviews" "
Rating 8 - Good. 88 out of 249 reviews" "
Rating 6 - Okay. 14 out of 249 reviews" "
Rating 4 - Poor. 9 out of 249 reviews" "
Rating 2 - Terrible. 7 out of 249 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good communication, thoroughly recommend
Stayed 3 nights in May 2024

10/10 Excellent

Qing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location, clean room and easy to go many attractions by walking. Kitchen tools are good. Cleaning service is good. Got good help to get in building and room.
Stayed 5 nights in Apr 2024

10/10 Excellent

Feronika

Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to places we want to see.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a 14 hours layover in Lisbon; therefore, need to stay here for one night. The service apartment was very close the main street with a lot restaurants, stores, and the plaza Praça do Comércio. Before you arrival, look for email from the property NOT from the Expedia, it will contain the building access code. Without it, it may be hard to find a way in. After you get into the building, there is no front desk, instead you will need your booking confirmation number and passport to check-in and pay for the necessary city tax or fee. The final screen will provide building access code and room access code, take a photo. The apartment itself was super clean and modernized. We booked an studio since we stay for only one night, it has a small kitchenet, big closets, very comfy bed and a single sofa bed. When you checkout, just need to scan the QR code on the door, submit a simple form. Great service apartment overall, and will stay here again when we visit Lisbon.

6/10 Okay

PATRICIA

Liked: Cleanliness, amenities, property conditions & facilities
The location and the actual property were perfect for me. There is a pre-check in site that simply does not work! Don’t waste your time. Check in yourself at the property at check in time, the kiosk in the entry is simple to use. You get a code for the front door and for your unit. The unit was spotlessly clean and well equipped. Perfect location, you can walk everywhere. Great restaurants nearby. Highly recommend it.
Stayed 1 night in Oct 2023
Response from Lisbon Serviced Apartments Team on 24 Oct 2023
Hello Patricia,Thank you for sharing your experience and for recommending our property. We're glad to hear that you found the location and the property to be perfect for your needs. We appreciate your feedback about the pre-check-in site, and we'll look into improving this process.If you ever decide to return to Lisbon, you might enjoy experiencing the city during the Christmas season. The festive atmosphere is truly delightful, and be sure to explore the charming district of Alfama. We hope to have the opportunity to welcome you back to Lisbon Serviced Apartments.Best Regards,Lisbon Serviced Apartments

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean but very small
Stayed 5 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Julie,Thank you for your review! We're delighted to hear that you enjoyed our great location and found your stay clean. We understand your comment about the room size, and we're always looking for ways to improve our guests' experience.If you ever plan to visit Lisbon in the Christmas season, don't miss the enchanting atmosphere at Praça do Comércio. It's beautifully decorated and truly magical during this time of year. We hope to welcome you back soon to experience more of what our wonderful city has to offer!Best Regards,Lisbon Serviced Apartments

10/10 Excellent

ADEKUNLE, SUSSEX

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and area. We will definitely say there again.
Stayed 1 night in Oct 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear ADEKUNLE,We're thrilled to hear that you had a fantastic stay with us and enjoyed our lovely area. We'd love to welcome you back, and for your next visit, don't miss the enchanting Christmas season in Lisbon! The city comes alive with festive lights and decorations, and be sure to visit the stunning Jerónimos Monastery, a true masterpiece of Manueline architecture.Best Regards,Lisbon Serviced Apartments

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice property overall, great base for exploring the old town. Well equipped compact kitchen. TV was a bit slow to load up channels, not sure why, but didn’t matter. A very modern style apartment in a historic building. Would recommend to others.
Stayed 2 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Heather,Thank you for your review! We're delighted to hear you had a nice stay at Lisbon Serviced Apartments. It's fantastic that you enjoyed the historical charm of our modern-style apartment. As for the TV, we'll look into improving its speed. Since you're a fan of exploring, we suggest visiting the enchanting Christmas market at Praça do Comércio during the holiday season. It's a magical experience to soak in the festive atmosphere and enjoy some local treats.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Jana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property, clean your rooms everyday. Not noisy at all. Pleased with our stay.
Stayed 4 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Jana,We're thrilled to hear you had such a pleasant stay at Lisbon Serviced Apartments! Your perfect rating of 5 out of 5 brightened our day. It's great to know that you found our property very clean and appreciated our daily room cleaning service. We take pride in providing a peaceful and quiet environment for our guests to enjoy.If you ever plan to visit Lisbon during the Christmas season, you're in for a treat! The city transforms into a magical wonderland with stunning lights and decorations. Don't miss the enchanting Christmas market at Praça do Comércio, where you can soak in the festive atmosphere and shop for unique gifts.Best Regards,Lisbon Serviced Apartments

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to city trips
Stayed 2 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on 20 Oct 2023
Dear Lynn,Thank you for your feedback! We're delighted to hear that you found it easy to access the city's attractions. To enhance your experience, we recommend visiting Lisbon during the Christmas season to relish the festive atmosphere. Be sure to explore the enchanting Christmas lights at Praça do Comércio.Best Regards,Lisbon Serviced Apartments

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness
Great location
Great location, clean apartment. Some difficulty reaching the property by phone. The mattress was absolutely rock hard. Otherwise all was well.
Stayed 1 night in Aug 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Aimee,Thank you for sharing your feedback regarding your recent stay at Lisbon Serviced Apartments. We're thrilled to hear that you enjoyed our fantastic location and found the apartment to be clean and well-maintained.We apologize for any inconvenience you faced while trying to reach us by phone. We're actively working on improving our communication channels to ensure a smoother experience for our guests.Your input regarding the mattress is valued; we're sorry that it didn't meet your expectations. We're continuously looking into ways to enhance our guests' comfort, and your comment will aid us in doing just that.We truly appreciate your kind words and suggestions. The next time you're in Lisbon, we recommend exploring the historic Alfama district, known for its charming narrow streets and Fado music culture. It's a delightful spot to immerse yourself in the local atmosphere.Once again, thank you for choosing Lisbon Serviced Apartments. We look forward to welcoming you back for another memorable stay.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Spacious property and close to good places !
Stayed 1 night in Aug 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Lucy,Thank you so much for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay at Lisbon Serviced Apartments. Our team is overjoyed that you found our property spacious and conveniently located near some fantastic attractions.It's great to know that you had the chance to explore the vibrant neighborhoods around us. Did you have the opportunity to visit the historic Belém Tower during your time here? It's a true gem that offers breathtaking views of the Tagus River!Your kind words truly brightened our day. We can't wait to welcome you back for another exceptional experience. If you need any assistance with your future bookings or recommendations for more hidden gems like Belém Tower, feel free to reach out.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Monika

Stayed 1 night in Jun 2023

6/10 Okay

elaine

Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately the wrong apartment building code number was given to me. I was a late check in.10pm. Thank goodness 15 minutes later someone was heading out and let me in the building.I got the right code with the virtual check in. This was stressful and very upsetting. Also the wrong phone number was posted so when I called a few days earlier it was a number not in service. I had to get an Expedia virtual assistant to reach out to the property owner to get the right number. This took all day. Communication was very poor BUT the property was good.
Stayed 4 nights in May 2023

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central location.
Stayed 4 nights in May 2023

6/10 Okay

Olivia

Travelled with partner
Disliked: Cleanliness
The property is super close to the marina and main local attractions in Lisbon. It does have an elevator. The only thing I was a bit concerned about our stay was the cleanliness of our room and the smell of garbage/sewage when we walked into the main floor. Aside from that the apartments have stove top and utensils if you wanted to cook your own meals and location is great.
Stayed 4 nights in May 2023

10/10 Excellent

Ilya

Liked: Cleanliness
Great place to spend few days
The location os perfect, close to city center, pierce and all attractions. We took a taxi to Belem, which was about 8 Euro. Place is nice and clean.
Stayed 2 nights in Mar 2023

8/10 Good

Percival

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
close to everything
Stayed 3 nights in Mar 2023

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Compact but very efficient! Also very clean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ramon, Lakewood Ranch

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is located in a great area right in the heart of Lisbon. It’s close to all that you need and within walking distance of most major attractions, restaurants, shops and transportation. It is super quiet from the modern inside windows. It has cleaning service daily, easy to check in and out. I would definitely recommend it and we would stay again without hesitation.
Stayed 8 nights in Feb 2023

6/10 Okay

Audrey

Travelled with partner
Liked: Property conditions & facilities
Positives: We stayed for a week, so it was nice to have a kitchen/dining area. Grateful there is an elevator, as we were on the 5th floor. Communication with the main office was quick and easy. Negatives: Noticed a lot of loose hair around, especially in the bathroom when we arrived. Bed is extremely uncomfortable, might as well have slept on the floor. Angled ceiling in the living/dining room area is very low and we kept bumping our heads on it when sitting or standing up from the couch/chairs.
Stayed 7 nights in Jan 2023

4/10 Poor

Nadeska Elizabeth

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Extremely small and uncomfortable. No space for anything
Stayed 8 nights in Dec 2022
Response from Lisbon Serviced Apartments Team on 21 Dec 2022
Thank you very much for your Review !

8/10 Good

James, Gig Harbor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was cramped. Perhaps changing the bed and/or it's location would open the place up a bit. Garbage trucks and sirens every night. Otherwise the location was great. Close to trams, buses and trains. As well as the waterfront, sights and restaurants.
Stayed 3 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 28 Nov 2022
Dear Mr. James,Thank you very much for your review !Lisbon is a city with many activities and still, very clean.Madalena is located right in the heart of the city.

10/10 Excellent

Natan

Liked: Cleanliness, amenities, property conditions & facilities
Located in the center of Lisbon right near main walking streets. very well designed and thought thru apartment. comfortable enough - certainly worth its money
Stayed 3 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 15 Nov 2022
Thank you for your review !

8/10 Good

Nana

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was traveling with my parent and stayed 3 nights in Lisbon. The apartment is situated in a great location, near the water, walkable distance to everything. Apartment is very new and clean. Note, there's no reception, its self-check-in. Few cons - the apartment is small, very small, a bit too small for 3 of us. The bathroom is especially tiny, there's no counter space at all. My sofa bed was not prepared when we arrived, we had to set it our own. There's a window in the bedroom, but it was facing some type of air vent which was releasing smelly air, so we had to keep that window closed the whole time.
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you for your review !

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelente place to be close of the centre of Lisboa , very clean y in very good condition.
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you for your review !

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect Location. Super clean and has everything you need in the cute little kitchen. Restaurants and shops all around it and a block away from bus station (where Ubers also pick up). 15 minute walk to the train station. A block from the port. Once you figure out check in, it's all smooth! ( Don't expect to be able to contact management though 😅 you're on your own)
Stayed 3 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review!

10/10 Excellent

Claude

Liked: Amenities, property conditions & facilities
Very conveniently located near tram lines, a metro station, and the river. Clean, modern, lift, and easy self-registration.
Stayed 4 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review!

8/10 Good

Concetta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was very close to transportation. The apartment was a good size. Just would have liked more counter space in the bathroom.
Stayed 3 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review!

10/10 Excellent

Eric George

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Modern, clean, quiet. Great housekeeping staff. Good quality bed linens and comfortable bed. Loved the doors that opened to city to let a breeze in
Stayed 8 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 11 Oct 2022
Thank you for your feedback, can't wait to read your review at the end of your stay !

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would strongly advise to not book here, we slept very poorly. It's centrally located, clean and modern. However the walls are paper thin and the apartments are all very close together. You can hear every other guests conversations, TV etc even the sound of their cutlery on their plates as if they're in the room with you. We unfortunately also had noisy guests next door who were awake until 2 am every night. We requested to be moved on the first night but this was declined, we emailed again the second night but this was ignored.
Stayed 4 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 27 Sept 2022
Dear Mr. Andrew, All the reviews are very important and help us to improve our service.Thank you for your review !

10/10 Excellent

Sung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location to bars, restaurants, museums
Stayed 4 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 27 Sept 2022
Thank you for your review !

10/10 Excellent

CRYSTAL

Stayed 1 night in Sep 2022

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was compact which made it spacious. It was amazingly clean!! So clean!
Stayed 2 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 19 Sept 2022
Thank you very much for your review!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. So many options around for things to do, shops and restaurants. The check in always seems to be tricky. We called and they let us into the door, and we were able to check in on a touch screen. After that, it was easy to get in and out of the building with the code. It appears that it was just remodeled, and everything was new and clean.
Stayed 6 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 19 Sept 2022
Thank you very much for your review!

8/10 Good

Lisa Jane

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Zac

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!! We thought it would be a loud party street due to the daytime activity when we arrived but it was actually very quiet at night aside from the usual city sounds. Small and efficient. The bed was very hard and could use a good memory foam topper but otherwise very nice.
Stayed 2 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 19 Sept 2022
Thank you very much for your review!

6/10 Okay

Manish

Disliked: Property conditions & facilities
The pictures of the apartment are misleading. The apartment was very small, and the bathroom could have been bigger as well.
Stayed 5 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on 1 Sept 2022
Thank you very much for your review, all the reviews are very important to us!

2/10 Terrible

Liz

Travelled with family
Disliked: Amenities
Could not find the property management for any questions.
Stayed 3 nights in Aug 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern, air-conditioned, and close to everything in Lisbon.
Stayed 3 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Violeta

Liked: Cleanliness
Very clean well located
The place is clean and well located but a little small. It is okay for a short stay but not for a longer one. It would be nice to get some sort if guide or tips or suggestions ( where to eat, how to move around, etc) from the people running the place .
Stayed 3 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Rami

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
locatet in an ideal place, quite and central. walking distance to almost all sites and pubs
Stayed 5 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed the area. The bed was very comfortable, the air conditioning worked well. Even though it was a noisy, busy area, the room was quiet because of the sound proof balcony doors.
Stayed 6 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

2/10 Terrible

fgbw11

Liked: Cleanliness
Stayed 3 nights in Apr 2022

8/10 Good

Michel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location but no reception. U always need to call to get help. I recommend this property as walking distance to everything
Stayed 5 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 Jul 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

Elzbieta

Travelled with family
Liked: Amenities, property conditions & facilities
excellent location,clean,easy check-in & check-out
Stayed 7 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 Jul 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location with walking access to many great spots in Lisbon. The property is clean, had great check-in, and was a beautiful building with many amenities.
Stayed 3 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 Jul 2022
Thank you very much for your comment ! We hope to see you next time.

8/10 Good

Alan

Liked: Cleanliness
Stayed 3 nights in Jun 2022