Seasonal outdoor pool, pool umbrellas

Reviews of Lumen Hotel & The Lisbon Light Show

4 out of 5
Lumen Hotel & The Lisbon Light Show
20 Rua Sousa Martins, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 216 out of 279 reviews" "
Rating 8 - Good. 45 out of 279 reviews" "
Rating 6 - Okay. 10 out of 279 reviews" "
Rating 4 - Poor. 5 out of 279 reviews" "
Rating 2 - Terrible. 3 out of 279 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The show was a fabulous end to the day.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carla

Travelled with group
We picked this hotel at random and were pleasantly surprised by the wonderful staff and accommodations! The hotel is very “green” and very high tech. We saved a few bucks by being a little off the downtown area but Uber and taxi rides were very very reasonable and we also walked downtown twice ( a little over a mile). Breakfast was also very nice. Highly recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Lovely clean room
Stayed 3 nights in Apr 2024
Response from STSA on 4 May 2024
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our clean rooms and specially our lovely staff. We have the privilege to have the best team with us. We are looking forward to see you soon back to our hotel!Best regards

10/10 Excellent

Cynthia

Travelled with group
Friendly and knowledgeable staff.
Stayed 4 nights in Apr 2024
Response from STSA on 30 Apr 2024
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.We hope we can meet you again pretty soon!Best regards

10/10 Excellent

Daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, excellent conditions, really clean. The lights show is something you don’t want to miss. In summer time also the rooftop offers a small but cool swimming pool with a nice bar and wonderful view.
Stayed 4 nights in Apr 2024
Response from STSA on 23 Apr 2024
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our excellent conditions. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it! Specially the videomapping show, The Lisbon Light Show, and the potential of the rooftop. With a wonderful view and a bar, you have the best scenario to enjoy the pool.We are looking forward to see you soon back to our hotel!Best regards

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from STSA on 18 Apr 2024
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

10/10 Excellent

NOEL, Smithtown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent modern hotel excellent staff amenities and breakfast was superb lots of choices
Stayed 3 nights in Apr 2024
Response from STSA on 16 Apr 2024
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel, such as the style and the food, were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again pretty soon!Best regards

10/10 Excellent

Steven, Venice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay! The property is light and fresh and has a wonderful color pallet that is carried throughout the property. Breakfast buffet had a wide variety of tasty options and the breakfast staff had excellent attention to customer service. English is widely spoken by the front desk and restaurant/bar staff. The hotel was well situated for a quick walk to the metro (Picoas), the park, and the luxury store walking street - Av. da Librerdade. Access to the underground parking requires your expertise as both a gymnast and one with a geometry degree :-) ... simply put, its a tight spiral down and up, single car at a time, so consider a compact rental car option. For those with larger cars/vans, plenty of street parking and the meters are free between 19:00 and 09:00AM daily.
Stayed 4 nights in Mar 2024
Response from STSA on 16 Apr 2024
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our style and the colors chosen for the decoration. Actually, our breakfast is delicious and the boost you need to enjoy the day. Our brilliant staff, fortunately, is constantly praised and they are a huge part of our success. We are glad you emphasized them.As you mentioned, we are well located to easily access the downtown or any place at the city, walking or by metro.All the details of the hotel were thought out in order to provide a comfortable stay. We are very happy to know you enjoyed it! We are looking forward to see you soon back to our hotel!Best regards

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lumen was very quiet, with large well equipped rooms having everything we needed. The staff was very friendly and help accommodate us when I fell sick with food poisoning.
Stayed 1 night in Mar 2024
Response from STSA on 3 Apr 2024
Dear Guest,I would like to thank you for the time you spent for giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive and you consider us a great hotel. It is very rewarding to know our dedication worth it and our guests praise our staff. We do have the best team, particularly chosen, to provide a great service and to always try to exceed expectations, specially with health issues. If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The bed was super comfortable and the double room was great for our family of 4. A 30 minute walk to the waterfront. The parking garage is tight for a large vehicle. It was a bit nerve wracking getting in and out in 9 seater van but we made it, although I would recommend you stay above ground if you have a very big vehicle! We missed the light show sadly but it was worth watching on room tablet. Would definitely stay there again.
Stayed 1 night in Mar 2024
Response from STSA on 6 Mar 2024
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our beds as super comfortable. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from STSA on 28 Feb 2024
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel - it is clean, modern, and the staff are very welcoming. The rooms are a good size and the beds are huge and very comfortable. The breakfast buffet has plenty of options and is very good. The location is great - it's close to the centre of Lisbon but away from the noise & crowds. There is a good choice of restaurants nearby, a mini supermarket down the street and Picoas metro station is just around the corner. Highly recommended.
Stayed 4 nights in Feb 2024
Response from STSA on 28 Feb 2024
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our style as modern, nice and clean. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it, specially the size of the beds!As you mentioned, we are well located to easily access the downtown or any place at the city. Regarding the staff, we have carefully selected our staff accordingly to a specific profile. Fortunately they are constantly praised and they are a huge part of our success.We hope we can meet you again pretty soon!Best regards

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in experience, the staff couldn't have been more friendly and helpful
Stayed 4 nights in Feb 2024
Response from STSA on 19 Feb 2024
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel! We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.For any further comments or suggestions, please feel free to contact us.Best regards

8/10 Good

Ravi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 3 nights here. Overall happy with the hotel accommodation and breakfast. Staff are generally very helpful and polite and keen to assist. Our executive room was spacious and modern. A bit confusing at first with all the switches and iPad controls. Breakfast was OK I would only gripe about shortages of food items such as sliced bread, cut fruits, no green tea bags. I Some item were being refilled but they appear struggle a bit. Light show was OK, quite a simple process but nice to see. Next time I might pick a different Location closer to the historic center Location is outside the historical centre of Lisbon but accessible by bus or metro. Some very good prices for restaurants near the hotel so worth a look at the nearby places.
Stayed 3 nights in Feb 2024
Response from STSA on 19 Feb 2024
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We were pleased to realize that you enjoyed the room, noticing it as modern and spacious. Regarding the breakfast, we have some new members who are still getting used with the procedures. However, we apologize if your experience were affected by this detail.We are really trying hard to be different. We hope we can meet you another time.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely a find! Room was clean and large and well appointed. Light show was a neat feature. Service was fantastic and the staff was insanely attentive to anything I needed. Breakfast was terrific and a great deal, even including a mimosa bar. Highly recommend!
Stayed 4 nights in Jan 2024
Response from STSA on 26 Jan 2024
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.Our food is delicious and impossible to forget, together with our brilliant staff. Fortunately they are constantly praised and they are a huge part of our success.We hope we can meet you soon for another mimosa!For any further comments or suggestions, please feel free to contact us.Best regards

10/10 Excellent

Marja-Liisa

Stayed 4 nights in Jan 2024
Response from STSA on 17 Jan 2024
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from STSA on 29 Dec 2023
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. We are looking forward to see you soon back to our hotel!Kind regards

8/10 Good

Tzyy-Jye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good location. Easy to access the subway.
Stayed 5 nights in Dec 2023
Response from STSA on 28 Dec 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. As you mentioned, we are well located to easily access the downtown or any place at the city. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

10/10 Excellent

SZE MEI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good! I will recommend my friend!
Stayed 2 nights in Dec 2023
Response from STSA on 26 Dec 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

10/10 Excellent

Andrew

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Comfortable, clean, wonderful and friendly staff.
Stayed 4 nights in Dec 2023
Response from STSA on 26 Dec 2023
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Enlightening Experience
Cozy comfortable hotel. The staff is incredible. If you like cool rooms in the winter, ask for a room where the window can be opened. Otherwise, the room stays at about 25C/77F. The light show is neat to watch.
Stayed 3 nights in Dec 2023
Response from STSA on 26 Dec 2023
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests. We have the best team with us. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.Also, we appreciate your good reference to the wonderful The Lisbon Light Show.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from STSA on 26 Dec 2023
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We hope we can meet you again pretty soon!Best regards,Joana Rocha

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from STSA on 26 Dec 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Evgeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable atmosphere, helpful staff. I would stay in this hotel again.
Response from STSA on 9 Feb 2024
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed the armosphere!We hope we can meet you again soon.Best regards

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from STSA on 13 Feb 2024
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We are looking forward to see you soon back to our hotel!Best regards

8/10 Good

Sylvya, London

Stayed 4 nights in Nov 2023
Response from STSA on 12 Dec 2023
Dear Guest,We would like to thank you for the time spent giving us your feedbackWe can see that your stay with us went well, but we can also realize that we haven’t exceed your expectations as we always try.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards,Joana Rocha

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel stay
From start to finish I cannot say enough great things about our stay here, it was by far the BEST experience in a hotel in 40 plus years. The light show was awesome as well. We were treated like royalty and anyone I know will hear how pleased we were with our stay. If we ever return to Portugal we will absolutely be staying here!
Stayed 1 night in Nov 2023
Response from STSA on 15 Nov 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy to know that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests appreciate our efforts! We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success. Our staff is our pride and joy. If the Hotel is being a major success is due to our staff, they are absolutely brilliantYou cannot imagine how happy we are to know you had your BEST hotel experience with us. Thank you very much for your kind words. It was a pleasure to have you with us.We hope we can meet you again pretty soon.Best regards,Joana Rocha

6/10 Okay

Mediombo

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from STSA on 15 Nov 2023
Dear Guest,We would like to thank you for the time spent giving us your feedbackWe can see that during your stay with us we haven’t exceed your expectations, as we always try.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards,Joana Rocha

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. Highly recommend
Stayed 1 night in Nov 2023
Response from STSA on 3 Nov 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

8/10 Good

joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very nice stay. Friendly and helpful staff, good buffet, clean. Long walk to downtown but it’s doable. Unfortunately, we missed seeing the light show.
Stayed 1 night in Oct 2023
Response from STSA on 3 Nov 2023
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We appreciate the compliment to our team. Actually they are our pride and joy.We hope we can meet you again pretty soon, so you can enjoy our light show!Best regards,Joana Rocha

8/10 Good

Sajal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is at very convenient location which is quiet and near to metro station. The property on the whole and the rooms were in pristine condition. Light show is amazing. We felt breakfast is not as good as we expected. There could be few more options to choose specially the vegetarian ones.
Stayed 3 nights in Oct 2023
Response from STSA on 3 Nov 2023
Dear Guest,We would like to thank you for the time spent giving us your feedback about your stay at LUMEN Hotel & The Lisbon Light Show.We can see that, unfortunately, your stay with us wasn't as expected and we haven’t exceed your expectations as we always try. Regarding the vegetarian options for breakfast, please allow me to clarify we have several vegetables available such as cucumber, arugula, tomato, zucchini, mushrooms, eggs, baked beans, a variety of fruits, breads, pastries, among other choices. Would you be so kind to, please, contact us and tells us what, in your opinion, is missing?We appreciate your compliment for the location and for the light show. Actually, we have recently received the award for the Best Concept Hotel of Portugal, at World Luxury Hotel Awards 2023.Looking forward to see you again.Best regards,Joana Rocha

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4 star hotel. Near metro station but also short taxi or Uber ride from downtown. Very good breakfast. Pleasant and helpful staff
Stayed 5 nights in Oct 2023
Response from STSA on 3 Nov 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!As you mentioned, we are well located to easily access the downtown or any place at the city. We have the best team with us. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was real value for money. The staff were exceptional in their services, and very cheerful and humouring. The restaurant was really good in terms of food quality and service. The breakfast was a bargain!
Stayed 3 nights in Oct 2023
Response from STSA on 3 Nov 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy to know that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests appreciate our efforts! We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success. Our staff is our pride and joy. If the Hotel is being a major success is due to our staff, they are absolutely brilliantAlso our food, which is delicious and impossible to forget. We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Deborah

Stayed 3 nights in Oct 2023
Response from STSA on 15 Nov 2023
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We hope we can meet you again pretty soon!Best regards,Joana Rocha

10/10 Excellent

Steven, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Courteous and helpful checkin staff. Large bathroom. Well lit rooms. 5 min walk to to Marquis of Pombal Square.
Stayed 1 night in Oct 2023
Response from STSA on 23 Oct 2023
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable hotel. Modern with minimalist design but great quality. Huge bed, very well designed bathroom and good shower. The service was great. All the staff were friendly and helpful. The evening light show was quirky and interesting. We enjoyed our stay and would recommend the hotel.
Stayed 4 nights in Oct 2023
Response from STSA on 23 Oct 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

10/10 Excellent

SERGIY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was little bit tough with lighting in room. Too complicate and not intuitive for people who just move in.
Stayed 1 night in Oct 2023
Response from STSA on 27 Oct 2023
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from STSA on 23 Oct 2023
Dear Guest,We would like to thank you for the time spent giving us your feedback about your stay at LUMEN Hotel & The Lisbon Light Show.We can see that, unfortunately, your stay with us wasn't as expected and we haven’t exceed your expectations as we always try. Please, contact us and tell us what happened.We really want to be different, so all the details are very important to us., If you have any suggestions or recommendations, please, let us know.Looking forward to see you again.Best regards,Joana Rocha

10/10 Excellent

Russ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. Neighborhood seems in transition. But close to the airport.
Stayed 1 night in Oct 2023
Response from STSA on 23 Oct 2023
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing we are an amazing hotel. We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff.
Stayed 2 nights in Oct 2023
Response from STSA on 23 Oct 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy to know that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests appreciate our efforts! We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success. Our staff is our pride and joy. If the Hotel is being a major success is due to our staff, they are absolutely brilliantWe hope we can meet you again soon.Best regards,Joana Rocha

10/10 Excellent

Sheree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful well maintained hotel. Rooms are beautiful. Very accommodating staff. Great light show and fresh popcorn in the bar. Would stay again for sure.
Stayed 1 night in Oct 2023
Response from STSA on 10 Oct 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!All the details of the hotel were thought out in order to provide a comfortable stay. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success. Our staff is our pride and joy. If the Hotel is being a major success is due to our staff, they are absolutely brilliant! We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

10/10 Excellent

Rose, Oakland

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from STSA on 6 Oct 2023
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from STSA on 20 Sept 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

kareem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish. Good value and location
Stayed 1 night in Sep 2023
Response from STSA on 15 Sept 2023
Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our style, location and value. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Really made us feel comfortable and at home. They even held our bags since we arrived before our check in time so we could walk around the city. Highly recommend. Would go back in a second!
Stayed 1 night in Sep 2023
Response from STSA on 12 Sept 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!As you mentioned, our staff is amazing! We have the best team with us, they are very welcoming. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.We hope we can meet you again soon.Best regards,Joana Rocha

6/10 Okay

Houda

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Okay, just average..defintely does not meet 4 star quality. This is my second stay at the Lumen. Last years stay was wonderful, clean, curtious staff and smooth check-in and check-out. On checkin we was given room 101 which smelled like stale cigarettes, stains and tears in the carpet and hair on the bedsheets. After having to call and go down to reception we were moved to room 303 where again bathroom was not cleaned, stain on one of the pillows and the shampoo dispenser that was poorly secured fell and made a loud noise waking us from sleep in the middle of the night. After several complaints front desk made a gesture for a free breakfast to cushion the blow as they failed to be able to provide us with a different room. Overall 3 star quality at a 4 star price. This was once my go to in Lisbon but unfortunately quality control is an issue at this property.
Stayed 4 nights in Sep 2023
Response from STSA on 12 Sept 2023
Dear Guest,We would like to thank you for the time spent giving us your feedback about your stay at LUMEN Hotel & The Lisbon Light Show.We can see that, unfortunately, your stay with us wasn't as expected and we haven’t exceed your expectations as we always try. We believe this have been an exceptional situation, once we are not used to receive this kind of review.We believe we made all the efforts to solve any issue that migh have happened, once our major goal is always our guests satisfaction. As a curiosity, we were recently nominated for best 4 star hotel in Portugal and best concept hotel.We are really trying hard to be different. We hope we can meet you another time, so you can confirm we really are a 4 star hotel. If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards,Joana Rocha

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from STSA on 11 Sept 2023
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We hope we can meet you again pretty soon!Best regards,Joana Rocha

10/10 Excellent

Roger

Stayed 1 night in Aug 2023
Response from STSA on 3 Sept 2023
Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We hope we can meet you again pretty soon!Best regards,Joana Rocha

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything here
Stayed 5 nights in Aug 2023
Response from STSA on 29 Aug 2023
Dear Guest,We would like to thank you for the time you spent for giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here and you won’t regret it! :)
Had an amazing stay at the hotel. Comfortable beds, amazing service, close to everything. Have nothing but good things to say about the hotel.
Stayed 4 nights in Aug 2023
Response from STSA on 29 Aug 2023
Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha