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Reviews of MASA Hotel Wellness & Spa Campo Grande Lisbon

4 out of 5
MASA Hotel Wellness & Spa Campo Grande Lisbon
Campo Grande 56, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 195 reviews" "
Rating 8 - Good. 44 out of 195 reviews" "
Rating 6 - Okay. 18 out of 195 reviews" "
Rating 4 - Poor. 13 out of 195 reviews" "
Rating 2 - Terrible. 7 out of 195 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay when catching a flight. Super staff, comfortable rooms, would have liked to have had breakfast but our flight did not allow. They did have an express breakfast which was great!
Stayed 1 night in May 2024

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, professional staff and a FABULOUS breakfast!
Stayed 1 night in Apr 2024

4/10 Poor

Huseyin

Disliked: Staff & service, property conditions & facilities
The staff was not very professional
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The service, room and buffet breakfast was excellent.
Stayed 1 night in Mar 2024

6/10 Okay

Bridget

The included dinner at the restaurant if you get the half or full board option is very limited and not the full restaurant menu. The checkin is late at 3pm and they will not let you in early if you arrive early.
Stayed 2 nights in Mar 2024
Response from The MASA HOTEL CAMPO GRANDE on 12 Mar 2024
Our team thanks you for your comment and the evaluation you gave to our services and performance. We hope to be able to serve you again very soon. Yours sincerely

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
While there is no early checkin the staff was great at having a room ready an hour early and the breakfast was great
Stayed 1 night in Feb 2024
Response from The MASA HOTEL CAMPO GRANDE on 12 Mar 2024
Thank you for your feedback about your stay at Masa Campo Grande. We are very pleased to know that you enjoyed your experience and the dedicated, attentive and professional service of our team. Your recognition fills us with pride and serves as an incentive to continually improve our service and strive for excellence. It was a great pleasure to welcome you as a guest. We appreciate your stay at Masa Campo Grande, and we hope to welcome you back soon. Yours sincerely

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
We thank you for choosing Masa hotel Campo Grande, as well as for the time you spent writing about your most recent stay with us. Feedback from our customers is very important to us, as it always allows us to understand which points we need to improve. We are delighted to know that all your expectations were exceeded and that you received exceptional service! We would be happy to welcome you back!Yours sincerely

4/10 Poor

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incorrect info from hotels.com
Hotels.com said the spa was included but it wasn’t. We paid extra for the room to get this. In fact the breakfast was included but our booking didn’t tell us this.
Stayed 3 nights in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
Thank you for sharing your experience and for choosing our hotel.We are sincerely sorry that you did not appreciate our service and that there was poor service, unfortunately these situations are unpleasant for both the guest and our hotel. We apologize for the inconvenience caused. We work towards the satisfaction of our guests and will take your comment into consideration. We hope to have the opportunity to welcome you again in the future to provide you with a more pleasant stay.Yours sincerely

10/10 Excellent

Joana

Stayed 1 night in Jan 2024
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
Thank you for your feedback about your stay at Masa Campo Grande. We are very pleased to know that you enjoyed your experience and the dedicated, attentive and professional service of our team. Your recognition fills us with pride and serves as an incentive to continually improve our service and strive for excellence. It was a great pleasure to welcome you as a guest. We appreciate your stay at Masa Campo Grande, and we hope to welcome you back soon. Yours sincerely

8/10 Good

Diana

Stayed 5 nights in Dec 2023
Response from A equipa do MASA HOTEL CAMPO GRANDE on 14 Jan 2024
A nossa equipa agradece o seu comentário e a avaliação que atribuiu aos nossos serviços e desempenho. Ficamos na esperança de o poder voltar a servir muito em breve. Atenciosamente

10/10 Excellent

Obie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

8/10 Good

Christopher

Stayed 3 nights in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 1 Feb 2024
Our team thanks you for your comment and the evaluation you gave to our services and performance. We hope to be able to serve you again very soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

8/10 Good

Olivia

Stayed 1 night in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
Our team thanks you for your comment and the evaluation you gave to our services and performance. We hope to be able to serve you again very soon. Yours sincerely

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

10/10 Excellent

Aerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

10/10 Excellent

Aerson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Dec 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

10/10 Excellent

Mário

Stayed 1 night in Dec 2023
Response from A equipa do MASA HOTEL CAMPO GRANDE on 14 Jan 2024
Obrigado pelo seu feedback sobre a sua estadia no Masa Campo Grande. Ficámos muito satisfeitos em saber que apreciou a sua experiência e o serviço dedicado, atento e profissional da nossa equipa. O seu reconhecimento enche-nos de orgulho e serve de incentivo para melhoramos continuamente o nosso serviço e almejarmos a excelência. Foi um enorme prazer acolhê-lo como hóspede. Agradecemos a sua estadia no Masa Campo Grande, e esperamos voltar a recebê-lo em breve. Atenciosamente

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Response from The MASA HOTEL CAMPO GRANDE on 18 Feb 2024
We thank you for choosing Masa hotel Campo Grande, as well as for the time you spent writing about your most recent stay with us. Feedback from our customers is very important to us, as it always allows us to understand which points we need to improve. We are delighted to know that all your expectations were exceeded and that you received exceptional service! We would be happy to welcome you back!Yours sincerely

8/10 Good

Meteorikargumento

Stayed 2 nights in Dec 2023
Response from A equipa do MASA HOTEL CAMPO GRANDE on 14 Jan 2024
A nossa equipa agradece o seu comentário e a avaliação que atribuiu aos nossos serviços e desempenho. Ficamos na esperança de o poder voltar a servir muito em breve. Atenciosamente

10/10 Excellent

C Sherece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel that isn't as expensive as I thought it would be. The restaurant is nice and the staff are very friendly.
Response from The MASA HOTEL CAMPO GRANDE on 12 Mar 2024
We appreciate the description you made of our Hotel. It is truly gratifying to know that we were able to make your stay memorable through the service and friendliness of the staff.We hope to welcome you back to our Hotel for another excellent stay.Yours sincerely

10/10 Excellent

Carlos

Stayed 4 nights in Dec 2023
Response from Experience Stay Masa on 9 Dec 2023
Obrigado por seu gentil comentário.

10/10 Excellent

Ciro Charles

Stayed 1 night in Dec 2023
Response from Masa Hotel Campo Grande on 8 Dec 2023
Welcome to Experience Stay Masa, Obrigado por seu gentil review, ficamos muito felizes em prover um bom trabalho. Com os melhores cumprimentos, Masa Campo Grande Team

10/10 Excellent

Douglas A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel increíble
Ame demasiado el hotel es precioso y la atención es muy buen
Stayed 2 nights in Dec 2023
Response from MASA Hotel on 6 Dec 2023
Welcome to Experience Stay MasaThank you for your kind comment, I have passed it on to our team who are only too happy to take it on board. We hope to see you again. If you have any questions, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Sincerely.MASA HOTEL CAMPO GRANDE

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MASA Hotel on 5 Dec 2023
Welcome to Experience Stay MasaThank you for your kind review, it is in search of your satisfaction that we work hard. We wish you a safe journey!If you have any questions, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Sincerely.MASA HOTEL CAMPO GRANDE

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MASA Hotel on 5 Dec 2023
Welcome to Experience Stay MasaThank you for your kind review, it is in search of your satisfaction that we work hard. We wish you a safe journey!If you have any questions, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Sincerely.MASA HOTEL CAMPO GRANDE

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining experience and staff was great.
Stayed 1 night in Nov 2023
Response from MASA Hotel on 30 Nov 2023
Welcome to Experience Stay Masa, We Glad that you like our service, i pass your kind world for our team.

10/10 Excellent

Ciro Charles

Stayed 1 night in Nov 2023
Response from The MASA HOTEL CAMPO GRANDE on 14 Jan 2024
On behalf of the entire Masa Campo Grande team, we would like to thank you for your feedback. We are delighted to hear that you had a pleasant stay with us and that we helped you create good memories. We hope to welcome you back to our hotel soon! Yours sincerely

2/10 Terrible

Edin

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Overrated
Stayed 2 nights in Nov 2023
Response from MASA Hotel on 28 Nov 2023
Obrigado por seu review, poderia por favor nos informar o que aconteceu para que sua experiencia não tenha sido satisfatória

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities
The first room I was given was dirty with spots on the pillows and a stain on the curtain. The soap dispenser had fallen from the bathroom wall. I was sold the room with spa access. However, when I got to the Spa I was told that no rooms have spa access. The spa was just a pool and hot tub with no sauna. All around a disappointing stay.
Stayed 2 nights in Nov 2023
Response from MASA Hotel on 29 Nov 2023
Welcome to Experience Stay Masa.Sentimos muito em saber que su experiencia não foi a desejada. Informo que somos um hotel novo e estamos trabalhando duro para melhor atende-lo.Com os melhores cumprimentos,Masa Campo Grande Team

10/10 Excellent

Érika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe da manhã com qualidade, propriedade nova que apresenta excelente custo beneficio, considerando-se ainda a existencia de um spa e academia
Stayed 1 night in Nov 2023
Response from MASA Hotel on 28 Nov 2023
Gostaria de agradeçer primeiramente suas gentis palavras, repassei a toda equipa que ficou muito contente, esperamos ver-te em breve .

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service
The property is pretty and the people very pleasant and helpful. Booked 2 rooms and both rooms were set at 30 degrees celsius. Too hot for us, so we went to 24 degrees celsius and no shift in cold air. We were tired and it was past midnight so didn’t ask for someone to look at the AC for us.
Stayed 1 night in Nov 2023
Response from Masa Hotel Campo Grande on 6 Dec 2023
Welcome to Experience Stay MasaThank you for your review, we are a new hotel and we are always working to improve, comments like this are opportunities for growth. We are sorry that the air conditioning situation interfered with your stay with us, please let us know next time.We wish you a safe trip!If you have any questions, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Sincerely.MASA HOTEL CAMPO GRANDE

10/10 Excellent

Joa

Stayed 4 nights in Nov 2023
Response from L'équipe du MASA HOTEL CAMPO GRANDE on 14 Jan 2024
Merci pour votre retour sur votre séjour à Masa Campo Grande. Nous sommes très heureux de savoir que vous avez apprécié votre expérience et le service dévoué, attentif et professionnel de notre équipe. Votre reconnaissance nous remplit de fierté et nous incite à améliorer continuellement notre service et à viser l’excellence. Ce fut un grand plaisir de vous accueillir en tant qu'invité. Nous apprécions votre séjour au Masa Campo Grande et espérons vous accueillir à nouveau bientôt. Cordialement

8/10 Good

Dj

Stayed 1 night in Sep 2023
Response from MASA Hotel on 28 Nov 2023
Thank you for your lovely review

10/10 Excellent

Gerard

Travelled with partner
Liked: Amenities
Great area for the airport
Stayed 1 night in Nov 2023
Response from MASA Hotel on 25 Nov 2023
Obrigado por este gentil comentario

10/10 Excellent

annie

Stayed 1 night in Nov 2023
Response from MASA Hotel on 25 Nov 2023
Obrigado por seu gentil comentario.

10/10 Excellent

Eider

Stayed 1 night in Nov 2023
Response from MASA Hotel on 21 Nov 2023
Agradecemos seu gentil comentários, repassarei sua avaliação aos demais departamentos. Atenciosamente Concierge

2/10 Terrible

Gary

Handicap room on 1st floor then attitude on a room change request. We were there for 3 days. Never again
Stayed 3 nights in Nov 2023
Response from MASA Hotel on 18 Nov 2023
Welcome to Experience Stay Masa, I am very sorry that your experience was not as expected, I assure you that this is not our standard of quality.

8/10 Good

Emilio

Stayed 1 night in Nov 2023
Response from MASA Hotel on 18 Nov 2023
Obrigado por escolher a Experiencie Stay Masa .agradecemos sua gentil review

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven't arrived yet.
Stayed 1 night in Nov 2023
Response from MASA Hotel on 17 Nov 2023
Welcome to experience Stay Masathank you for the review, we are waiting for you Bes regards

4/10 Poor

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from MASA Hotel on 17 Nov 2023
Welcome to Exerience Stay Masa. thank for your review, could you tell me what goes wrong?tank you so much for your answer.

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience for first time in city Front desk very helpful
Stayed 1 night in Nov 2023
Response from MASA Hotel on 16 Nov 2023
Dear GuestWelcome to Experience Stay MasaThank you for the reviewBest regards.

4/10 Poor

Anders

Stayed 3 nights in Nov 2023
Response from MASA Hotel on 16 Nov 2023
Dear GuestWelcome to Experience Stay MasaThank you for the reviewBest regards.

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness
Very clean and modern. Good sized rooms. Shower didnt work properly and prices in the mini bar and restaurant bar were extornionate. Didnt top up tea or coffee when they made up the rooms and charged £4 for an espresso coffee using the machine in the room.
Stayed 3 nights in Nov 2023
Response from MASA Hotel on 14 Nov 2023
Dear guest, Welcome to Experience Stay Masathank you for your kind review, we are a new hotel and we working very hard to give you a unique experience. For any question or clarification, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Best regards.MASA HOTEL CAMPO GRANDEConcierge

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MASA Hotel on 11 Nov 2023
Welcome to Experience Stay MasaThank you for the lovely review. We wish you a safe trip!For any questions or clarifications, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Best regards.

10/10 Excellent

atzaz

Stayed 4 nights in Nov 2023
Response from MASA Hotel on 10 Nov 2023
Dear GuestWelcome to Experience Stay MasaThank you for the review, We glad thatyou like our hotel and we hope to see you back soon We wish you a safe journey!Best regards.MASA HOTEL CAMPO GRANDEConciergePaulo Monteiro

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the airport
Nice hotel.
Stayed 1 night in Oct 2023
Response from MASA Hotel on 3 Nov 2023
Dear guest, Welcome to Experience Stay MasaThank you for your kind reviewwe hope to see you back soon .We wish you all the best For any question or clarification, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Best regards.MASA HOTEL CAMPO GRANDEConcierge

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Disappointed with spa
Hotel itself is beautiful. It’s clean, aesthetically pleasing and the rooms etc are a good size. Didn’t use the spa. Wanted to but I wasn’t aware before booking that you have to wear a swimming hat which they charge 10 euros for, in the spa. It just made a little less comfortable in my opinion. I had a massage which was really poor value for money. I asked for a back and shoulder massage with deep tissue/hard pressure, but she applied minimal pressure and massaged my legs etc also. Maybe a language barrier and maybe I wasn’t clear enough. But I felt sad handing over 60 euros for this. There was building work being done in the room opposite me so I heard banging and drilling etc a lot in the afternoons and wasn’t warned of this sadly. The hotel- beautiful. Location was a little further from the centre than I’d hoped but Ubers are super cheap and I never found it difficult to get into town.
Stayed 4 nights in Oct 2023
Response from MASA Hotel on 3 Nov 2023
Dear Mrs. Dear guest, GiannangeloGood evening!Welcome to Experience Stay Masawe are very sorry that you feel this way about our hotel. I can assure you that this is not our qualidade, about the spa, we are change our politics. we hope to see you back soon .We wish you a good trip!For any question or clarification, please do not hesitate to contact us (+351 210 134 450).Thank you very much for your preference.Best regards.MASA HOTEL CAMPO GRANDEConcierge

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Large and comfortable bedroom, the breakfast is fabulous and the staff was very helpful.
Stayed 1 night in Oct 2023
Response from The MASA HOTEL CAMPO GRANDE team on 30 Oct 2023
Dear guest Monica,Good afternoon! Thank you for choosing MASA Hotel Campo Grande and for taking the time to write about your most recent experience with us. Feedback from our customers is very important to us, as it always allows us to see where we need to improve. We are delighted to hear that all your expectations were exceeded and that you received exceptional service! We would be delighted to welcome you again soon! The MASA Hotel Campo Grande 4* TeamConciergeKaren Vitcher