Dear Carlos,Thank you for sharing your review.It is nice to know that you enjoyed your overall experience with us. We have duly noted your comment concerning our receptionist and we will be sure to address this with our team to ensure that we are always providing our guests with the most efficient and professional service possible.We hope that you will return on a future occasion. Best regards,Ana Pata, Hotel Manager

Dear Carol,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service.We would be glad to have you return for another memorable stay.Best wishes,Ana Pata, Hotel Manager

Dear Clarence,Thank you for your feedback.We are elated that the buffet breakfast met your expectations and started your day on a delightful note.However, we regret any inconvenience caused by the low ceiling sections in your room. Our hotel's unique architecture sometimes presents these challenges, and we appreciate your understanding.The comfort of your sleep is paramount to us, and it's gratifying to know that you found the queen size bed comfortable. Our team strives to provide excellent service, and your acknowledgment of their efforts is truly appreciated. We are also pleased that the offerings at our restaurant contributed positively to your stay.Your satisfaction with the cleanliness of the room and the amenities provided reflects our commitment to ensuring a memorable experience for our guests. While we note your rating on the hotel's condition, we continuously work towards maintaining the charm and character of our historical building.We hope to welcome you back again soon.Best wishes,Ana Pata, Hotel Manager

Dear Virgilio,Thank you for such a positive review of your stay with us.We're thrilled to hear you appreciated our central location, right in the beating heart of the city, and just steps away from convenient subway access. It's wonderful to know that the cleanliness and safety of our hotel met your expectations. Our team works diligently to maintain high standards of cleanliness and guest satisfaction, which we see reflected in your generous scores.The entire team look forward to welcoming you back on a future visit.Kind regards,Ana Pata, Hotel Manager

Caro Daniel,agradecemos o seu simpático comentário.É para nós uma satisfação que tenha optado pelo nosso hotel — e que este tenha ido ao encontro das suas expectativas.Esperamos recebê-lo novamente em breve. Atenciosamente,Ana Pata, Hotel Manager

Dear Kimberlee,Thank you for this great feedback about your recent stay.It's delightful to hear how much you enjoyed our prime location, nestled in the heart of Lisbon's historic district, and that our restaurant's offering resonated so well with you. Your kind words about the homely atmosphere of our boutique hotel and the attentive service provided by our desk and restaurant staff are truly appreciated. Our team strives to ensure every guest feels seen and valued, so it's wonderful to know we succeeded during your stay.We look forward to welcoming you back.Season's Greetings!Ricardo Sá, Cluster General Manager

Dear Afweyne,We are thrilled to read your review and appreciate the time you took to share your experience.We're delighted to hear that our staff's efforts have met your expectations and contributed to a great experience.We look forward to the opportunity to welcome you back in the future, Warm regards,Ricardo Sá, General Manager

Dear Joanna,Thank you for sharing this lovely review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.All the best,Ricardo Sá, General Manager

Dear Lane,Thank you for taking the time to give us your feedback.We are delighted to hear that you found your room clean and tidy during your 3-night stay. Our dedicated team works hard to maintain a high standard of cleanliness and comfort for our guests. We appreciate your kind words about our high ceilings, which are a charming feature of our 18th-century building.We apologize for the inconvenience you experienced with the climate control and the coffee machine in your room. Our reception team is always available to assist with any issues, and we are glad they were able to resolve these matters for you. Please note that our tea and coffee-making facilities are provided upon request, and we will ensure that our team is more proactive in replenishing supplies in the future. Your feedback is valuable to us, and we will use it to improve our services for all guests.We hope to welcome you back in the future. Kind regards,

Dear John,Thank you for sharing your review.We are happy that you found our location ideal for your needs.As our hotel is situated in a historic 18th-century building, room sizes can vary. However, we have made every effort to ensure comfort and quality in all our rooms, including high-quality mattresses and soundproof windows.We look forward to welcoming you back in the future.Best wishes,Ricardo Sá, General Manager

Dear Yuk Lung,Thank you for your positive review.We strive to create a memorable experience for every guest and are delighted that you had an enjoyable experience with us.We hope to see you again soon for another enjoyable experience.Best wishes,Ricardo Sá, General Manager

Dear Jose,Thank you for sharing your positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again in the future.Best wishes,Ricardo Sá, General Manager

Dear Andrew,Thank you for such a positive review.We are thrilled to hear that you enjoyed our prime downtown location and appreciated the great service provided by our team. Our dedicated staff always strives to ensure that our guests have a memorable stay with us. It is also delightful to know that you found your room to be clean and comfortable, as we take pride in offering well-appointed accommodations with high-quality mattresses and soundproof windows for a restful night's sleep.We would love to welcome you back in the future. Very best wishes,

Dear Herman,Thank you for taking the time to review your recent stay.We are pleased to hear that you found our staff helpful and friendly, as we strive to provide excellent service to all our guests. It's also great to know that you appreciated the cleanliness of our hotel and its overall condition.We look forward to having the opportunity to welcome you back in the future. Best wishes,

Dear Ann,Thank you very much for this kind review of your stay.We are delighted to hear that you found the room to be large, comfortable, and quiet. It's great to know that our location was convenient for the theater district and that you appreciated having our restaurant available for breakfast.We understand that our hotel's location might not be as central for some sightseeing activities, but we are situated in the heart of Lisbon, close to many attractions and public transportation options like the Baixa/Chiado Metro Station. Regarding the steps when carrying luggage, our team is always available to assist guests with their luggage to make their stay more comfortable. We apologize for any inconvenience this may have caused.We look forward to seeing you again on your next stay.Best wishes,

Dear Sharon,Thank you for sharing your opinion with us.We are delighted to hear that you found our hotel clean, well-maintained, and centrally located. Our team takes pride in providing friendly and helpful service, and we are glad that you appreciated their efforts. It's great to know that you enjoyed our bar service and the convenience of being within walking distance to many attractions.We understand that the room size and breakfast area were a little smaller than you would have liked. As our hotel is situated in a historic 18th-century building, room sizes can vary, and some may be smaller than others. However, we strive to provide comfort and modern amenities in all our rooms. We appreciate your feedback and will continue to work on improving our guests' experience.We hope that you will stay with us again in the future. Best wishes,

Dear Charles,We would like to thank you for this review about your experience in our hotel.We are delighted to hear that you found our hotel clean and our staff friendly. It's great to know that you enjoyed our extensive and delicious breakfast buffet as well. We appreciate your kind words about our convenient location, which indeed allows easy access to many areas of interest in Lisbon.We apologize for the inconvenience you experienced regarding the coffee maker in your room. While we do provide tea and coffee making facilities on request, we understand that this should have been addressed more promptly. We are glad that our front desk staff was able to resolve the issue eventually and demonstrated excellent customer service throughout your stay. Your feedback is valuable to us, and we will ensure better communication among our team members to prevent similar situations in the future.We look forward to having the opportunity to welcome you back in the future. Best wishes,

Dear Guest,Thank you for sharing your feedback regarding your recent stay.We are glad to hear that you appreciated our hotel's prime location in the heart of Lisbon. We understand that you found the room size to be smaller than expected. As our hotel is situated in a historic 18th-century building, room sizes can vary, and we have both single and double rooms available.We are sorry to hear about the issues you faced during your check-in process and with the air conditioning in your room. Our reception is open 24 hours a day, and we strive to provide prompt assistance to our guests. We will address these concerns with our team to ensure a better experience for future guests.We hope we may have the pleasure of welcoming you back in the future. Best regards,

Dear Geraldine,Thank you for your kind review.We are pleased that we were able to meet your expectations.We hope to see you again on a future visit.Kind regards,Ricardo Sá, General Manager

Dear Miguel,Thank you for sharing your experience with us.We are glad to hear that you found our service to be friendly and helpful. Our team always strives to provide the best possible assistance to our guests. It's also great to know that you appreciated the cleanliness of your room. We take pride in maintaining a high standard of cleanliness throughout the hotel.However, we understand that the room size may not have met your expectations, but we assure you that our rooms are designed to be functional and efficient for our guests. We hope that the comfort of our beds and the amenities provided made your stay enjoyable.We hope to welcome you back. Best wishes,Ricardo Sá, General Manager

Dear Miguel,Thank you for taking the time to review your stay.We are delighted to hear that you were very happy with your stay and appreciated our excellent service. It's great to see that our room amenities met your expectations, as we strive to provide a comfortable and enjoyable experience for our guests.We look forward to welcoming you back in the future. Best regards,Ricardo Sá, General Manager

Dear James,Thank you for sharing this review of your time at our hotel.We are glad that the high standards we set ourselves met your expectations.We also appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to seeing you again soon.Best regards,Ricardo Sá, General Manager

Dear Lucas,Thank you for such a positive review.We are pleased that, overall, you had an enjoyable stay with us and appreciated our high standards.We hope to see you again soon for another enjoyable experience.Best wishes,Ricardo Sá, General Manager

Dear Tatsiana,Thank you for sharing this feedback about your recent stay.We are thrilled to hear that you found our location to be convenient, right in the heart of Lisbon's main attractions. It's great to know that our reception staff was able to quickly address your concerns and provide you with a better room. We are proud of our team's commitment to providing excellent service, and we're glad that you appreciated their efforts. We also appreciate your kind words about our room cleanliness, hotel condition, and amenities.We apologize for the initial noise issue you experienced in the smaller room. Our hotel is situated in a historic building, which means that room sizes and layouts can vary. However, we have taken measures to ensure guest comfort, such as soundproof windows and high-quality mattresses. We are pleased that the room change resolved the issue and that you were able to enjoy a peaceful stay.We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards,Ricardo Sá, General Manager

Dear Kai,We thank you for taking the time to share your feedback.We are delighted to hear that you found our location convenient and enjoyed the proximity to restaurants and shops. Our hotel indeed takes pride in being situated in the heart of Lisbon, making it easy for our guests to explore the city.We apologize for the inconvenience you faced with the room and the electronic keys. Our building is over 250 years old, and while we strive to maintain its historical charm, it can result in some rooms having unique layouts. We understand that this may not be ideal for every guest, and we appreciate your feedback. In the future, please feel free to request a different room, and our team will do their best to accommodate your preferences. We have also taken note of the issue with the electronic keys and will ensure that it is addressed promptly to avoid any inconvenience to our guests.We would be delighted to welcome you back on another occasion.Best wishes,

Dear Wendy,Thank you for this review of your recent stay.We are delighted to hear that you enjoyed our friendly staff, delicious breakfast, and convenient location. Our team works hard to provide a memorable experience for our guests, and it's great to know that we were able to meet your expectations.We understand that you found the bathroom to be small. Our hotel is situated in a historic building, which results in some rooms having unique layouts and sizes. We do offer tea and coffee-making facilities upon request, and we apologize if this was not communicated to you during your stay. We appreciate your feedback and will use it to improve our services for future guests.We look forward to welcoming you back.Best regards,

Dear Georgia,Thank you for letting us know your opinion of your stay.Our hotel is located in a historic 18th-century building in the heart of Lisbon, and we strive to provide a unique experience by combining tradition and modernity. We take pride in our high-quality mattresses, sound-proof windows, and themed décor based on Portuguese tiles. Additionally, we offer a variety of amenities such as free Wi-Fi, air conditioning, and a buffet breakfast with a wide selection of options.We apologize if your stay did not meet your expectations and your feedback is valuable to us.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards,Guillermo López, General Manager

Dear Mahira,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Guillermo López, General Manager

Dear Eddie,Thank you for the time you have taken to review your recent stay,The comfort of our guests is a top priority, so it is very rewarding to read that you enjoyed your stay.Thank you for your kind words about our convenient location and friendly team.We hope to have the pleasure of welcoming you again. Kind regards,Rita Mendes, General Manager

Dear Guest,Thank you for positively reviewing your visit.The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves, and this inspires us to continue maintaining our facilities to those standards.We look forward to welcoming you back. Best regards,Rita Mendes, General Manager

Dear Colin,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you appreciated our great location in the heart of Lisbon. It's wonderful to know that our proximity to major attractions and transportation options made your stay more enjoyable.We apologise for any inconvenience you experienced with the size of the breakfast area and your balcony. Our hotel is situated in a historic 18th-century building, which means that some spaces might be smaller than in modern hotels. However, we strive to provide a comfortable and enjoyable experience for all our guests and appreciate your feedback.Furthermore, we acknowledge your concern regarding the sound coming from the air-conditioning unit and apologise if you were disturbed. We have passed your comments over to our maintenance team for investigation.Nonetheless, we are pleased to know that you enjoyed your stay with us overall.We hope to have the opportunity to welcome you back for an even better experience.Best regards,Rita Mendes, General Manager

Dear Ian,It's a real reward to receive such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We hope to have the pleasure of welcoming you back. With kind regards,Rita Mendes, General Manager

Dear José,Thank you for this great rating.We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on future occasions. Best regards,Rita Mendes, General Manager

Dear Tamir,Thank you very much for your review.We are pleased to hear that you found our location to be excellent and that you enjoyed our breakfast.However, we regret to hear that you found your room to be smaller than expected. Our historic building has rooms of varying sizes, and we do our best to provide comfort and modern amenities while preserving the character of the building. Please do let us know your preferences ahead of your next visit.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards,Rita Mendes, General Manager

Dear Helder,Thank you for taking the time to share your opinion with us.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to seeing you again soon.Best regards,Rita Mendes, General Manager

Dear Patricia,Thank you for your kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to seeing you again soon.All the best,Rita Mendes, General Manager

Dear Helder,Thank you for this kind review.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We hope to see you again soon for another enjoyable experience.Best wishes,Rita Mendes, General Manager

Dear Allon,Thank you for sharing your feedback concerning your recent stay.We are pleased that you appreciated the high standards and quality service which we strive to uphold.We are constantly trying to improve the variety and quality of food items that we offer and always welcome your suggestions.It is a pleasure to know that our strategic location helped make your stay enjoyable.We hope to have the pleasure of seeing you in the near future. Many thanks,Rita Mendes, General Manager

Dear Claire,Thank you for taking the time to share your review.While we are pleased you chose to stay with us, we are sorry your room didn't meet your expectations. Our establishment is a 300-year-old building converted into a hotel, therefore we have many rooms and all of which are different sizes. For future stays, please feel free to request a larger room, and we will do our best to accommodate your needs.We hope to welcome you back. Best wishes,Carla Pereira, General Manager

Dear Danielle,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Carla Pereira, General Manager

Dear Carole,Thank you for letting us know your opinion of your stay.We appreciate your kind mention of our team's service, however, we are sorry that you were not fully satisfied with our standard rooms.We hope to have the opportunity of welcoming you back. All the best,Carla Pereira, General Manager

Dear Lee,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having the opportunity to welcome you back in the future. Best wishes,Carla Pereira, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are delighted to know that you appreciated our convenient location.We look forward to your next visit.Best regards,Carla Pereira, General Manager

Dear Guest,Thank you for such a positive review.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We look forward to seeing you again soon, Kind regards,Carla Pereira, General Manager

Dear Guest Thank you for rating your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the pleasure of seeing you again in the future. Kind regards,Carla Pereira, General Manager