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Reviews of Rossio Garden Hotel

3 out of 5
Rossio Garden Hotel
Rua Jardim do Regedor, 24, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in a room with three beds, very spacious and clean. The television moved around so each bed could watch. The location was close to public transit and attractions. Did not like how the door to the bathroom would almost touch the sink when you open the door, making it hard for me (with a pregnant belly) to close the door when I wanted to use the bathroom. You do need government identification of EVERYONE staying in the room (not only who made the reservation). If you stay in the fifth floor, only one elevator takes you there, this made it hard for us to call an elevator on the first floor (when we went for breakfast) since the other elevator would show up before the one we needed to take up. Staff were very knowledgeable and helpful. I would recommend this hotel to anyone.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yongling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central location is awesome. Pretty garden and breakfast space for enjoyable mornings. Friendly and helpful staff. Rooms are basic but comfortable bed and reasonably quiet.
Stayed 3 nights in Apr 2024

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, nice staff & luggage storage. Having 3 separate beds in the room was what sold to me. The only complaint we had was not enough electrical sockets.
Stayed 2 nights in Mar 2024

4/10 Poor

Adriana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Would not recommend, the staff appears to always agitated and not customer service friendly. Good location but poor overall service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I've stayed while in Europe.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel location in lisbon old town. Clean hotel with friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff. Only downside would be if you're a light sleeper... it's in a great, but busy, location which means the noise can be a bit much if you're going to bed early. I was on the floor just above the street, so may have just been me! Windows kept things pretty soundproofed. Location really can't be beat - right near Rossio station (for taking the train to Sintra) and easy for Uber dropoffs from the airport too.
Stayed 3 nights in Feb 2024

8/10 Good

Peter

Stayed 2 nights in Feb 2024

8/10 Good

Kok oon

Liked: Staff & service
No comments
Stayed 3 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely Hotel. Convenient to all. comfortable bed, clean, Very nice staff, great location.
Stayed 16 nights in Dec 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and the reception staffs. Would have been ideal if the mattress and pillow were more comfortable. Highly recommended.
Stayed 7 nights in Dec 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, next to Resterados metro station Rossio train station. Easy to get to from airport and makes for easy day trip to Sintra. Clean rooms and lots of food options nearby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect central location
Location was great very central. The breakfast for good. Room was very clean and the service was great. I wasnt aware until i got there that te hotel is on a pedestrian street which was slightly confusing when we first drove into the area. Otherwise it was perfect location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
We really like this hotel. We stayed there in 2017 and booked again for this year. I ended up tripping and falling on the street the first day. The staff at the hotel were so helpful, booking a near by hotel for him when they were full when we had to stay extra. They loaned us a wheelchair when I got out of the hospital. They couldn't have been better!
Stayed 6 nights in Dec 2023

4/10 Poor

Sally

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We both woke up itching. Took Benadryl. Allergic reaction? Moved to different hotel. Lost one night in payment. But, it was worth it. Really, the hotel is beautiful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large room in the perfect location
Stayed 4 nights in Nov 2023

10/10 Excellent

Harjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great and the staff is superb!
Stayed 3 nights in Nov 2023

10/10 Excellent

Norberto

Stayed 2 nights in Nov 2023

4/10 Poor

robdurgs

Disliked: Staff & service, property conditions & facilities
Staff was not friendly. Very noisy late evening and early morning
Stayed 5 nights in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a comfortable atmosphere
Our stay was quite fine. Location is excellent as it is very close to the train and metro station and bus routes. Lots of restaurants and cafes in the area. Attentive and extremely helpful staff (directions, ordering taxis, etc.). Room was very small but clean,comfortable, and extremely quiet. Excellent breakfast.
Stayed 4 nights in Nov 2023

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Simple yet everything we needed, staff was super helpful and friendly , spoke good English and made our stay comfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

DANIELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay great but some minor items needs attention.
Stay was great... just following require further attention which I informed the reception attendants multiple times, as follows: 1) Deadbolt in room do not work (x2 informed on Nov. 6 and 8 - date of departure 2) TV signal was weak which was opposite with prior stay in Room 502 (Nov. 3 to 6). Asked to have it check on Nov. 6, 7, and 8). 3) Ask for wake up call at 6 a.m. on departure date for Nov. 8. (asked on Nov. 7 morning and confirmed was in the book on Nov. 7 evening) ~ NO WAKE UP call.
Stayed 2 nights in Nov 2023

10/10 Excellent

Albert

Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: 1. Great location! 2. Clean Rooms 3. Friendly staff Cons: 1. I got a room on the 1st floor by the elevator, and I could hear everyone’s conversation. There are a lot of restaurants outside the hotel so you also hear a lot of outside noise that can last until 1-2 am. 2. Expedia shows this hotel having laundry service but it does not
Stayed 6 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and tidy, staff weee very friendly and helpful. Hotel itself was in easy walking distance of restaurants and attractions and very close to the metro.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rossio Garden Hotel is ideally located for anyone visiting Lisbon.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel in the middle of oldtown lisbon. Staff were very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Diana, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and the area around it are a tourist's dream. The hotel is modest but confortable and friendly and excellently located. You step outside and you have an array of wonderful restaurants to choose from and wonderful souvenir shops. The breakfast was good and they made us eggs on request. Everyone was super friendly
Stayed 3 nights in Sep 2023

10/10 Excellent

rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great staff. Beautiful city and country.
Stayed 4 nights in Oct 2023

8/10 Good

Suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located centrally within walkable distance to lot of dining, shopping and points of interest
Stayed 3 nights in Oct 2023

6/10 Okay

Steve

Travelled with partner
Central location
Stayed 3 nights in Oct 2023

10/10 Excellent

Dyanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect, breakfast was delicious and had alot of variety. The front desk was friendly and helpful, even called a taxi right to the front door right in the middle of lunch when all the outside tables were set up! Beds were comfortable, towels large and it had an elevator! Would definitely stay there again, highly recommend it!
Stayed 4 nights in Oct 2023

10/10 Excellent

Herman Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location is what we loved about the accommodations. Eating establishments just outside the exit door was also a great place for dining when returning to your hotel after a long day sightseeing. Staff was also very professional and accommodating. Rooms a little on the small side but the other benefits made it a great place to stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful and the hotel was kept spotlessly clean. The breakfast was really good value. The only slight criticism was that although tea & coffee was available in the rooms with kettle, there was no milk.
Stayed 3 nights in Oct 2023

8/10 Good

Pamela, Newmarket

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, and rooms were usual size for Europe. The location was excellent and close to everything for walking all of the old part of Portugal. The restaurants and cafés are close by as with all the attractions too.
Stayed 2 nights in Oct 2023

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service
Staff helpful. Beds okay for a short stay. Great location to get to everything. Park not far for odd live band entertainment. Italian restaurant right outside to the left. Delicious!
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to many of the sites. Transportation just around the corner. Little far from the airport. Lots of restaurants right on the street and reasonable prices and variety.
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Karyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Tal

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Overall, we had a nice room which was clean and quiet. The hotel is very well located. However, we had a disappointing situation with the staff and management. We unfortunately got stuck in the elevator on our first night there. We were told that maintenance will be there in 10 minutes, but we waited over an hour in a hot elevator with no air, and no one came to check up on us. When maintenance came, we felt dismissed by the front desk staff and management. All they did was offering us free breakfast for the next day. We were expecting better understanding from their part as well as compensation. We hope they’ll do better next time with their clients.

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Ouch!
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good !!!!!!!
Location is awesome. This hotel is clean. The staff are accommodating and friendly. Overall a great value based on the location.
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City visit
Very welcoming and helpful staff. Twenty four hour check in, so disregard the hotels.com information about last check in at 22.00hrs. Very clean, air conditioned rooms.
Stayed 4 nights in Sep 2023

10/10 Excellent

mous

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located in the heart of baixa where the mai attraction is, you can find all famous brand, restaurants all around, beautiful street, its the best neighborhoods you can choose
Stayed 3 nights in Sep 2023