Meeting facility
Check availability

Reviews of Sheraton Lisboa Hotel & Spa

5 out of 5
Sheraton Lisboa Hotel & Spa
Rua Latino Coelho, 1, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 557 out of 939 reviews" "
Rating 8 - Good. 264 out of 939 reviews" "
Rating 6 - Okay. 78 out of 939 reviews" "
Rating 4 - Poor. 31 out of 939 reviews" "
Rating 2 - Terrible. 9 out of 939 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Madan, palolto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Lisbon. Reasonably close to attractions with access to Metro. Very good staff and breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rahul

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located to the main city of Lisboa. Staff was very courteous and helpful. be it breakfast time or room upkeep, everything was being taken care of superbly. Room and bathroom were amazingly fresh as if this hotel was recently constructed.
Stayed 8 nights in Mar 2024

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! The staff is always helpful and happy. Beautiful hotel. This is the place to stay in Lisbon.
Stayed 3 nights in Apr 2024

10/10 Excellent

Djordje, Pancevo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderful overall. Charming and luxurious. Sadly it is slightly dated and some things need to be renovated. I'd certainly go there again, but it needs to either improve or it's prices must be adjusted to reflect it's deficiencies.
Stayed 4 nights in Feb 2024

10/10 Excellent

Priya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton Lisboa is just fabulous. 5 stars to the Staff there, they are so friendly and welcoming and customer service was absolutely amazing.
Stayed 4 nights in Dec 2023

8/10 Good

Lilian, Amman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leonard

Liked: Amenities
Great staff and nice accommodations
Stayed 6 nights in Dec 2023

10/10 Excellent

Hellen

10/10 Excellent

Craig, Pennsauken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great amenities
Stayed 6 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it.
Stayed 7 nights in Oct 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, great location, friendly and welcoming staff. Great stay!!
Stayed 1 night in Oct 2023

8/10 Good

Tina

Stayed 3 nights in Oct 2023

10/10 Excellent

hanoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great stay - a couple of improvements
Thank you for a great stay & all the staff have been so helpful. The only improvement would be to have the face cloths replace when the removed the used ones & the clothes draws to not smell musty.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christney

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with nice large rooms. Food was delicious.
Stayed 1 night in Sep 2023

10/10 Excellent

Parmjit Singh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Clarence

Travelled with group
Liked: Amenities
All the stuffs and crew are amazing and friendly.😊
Stayed 1 night in Sep 2023

10/10 Excellent

Axel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was very welcoming & quiet. No too much overly crowded. The staff was very attentive & nice. Very humble people! The cleaning team needs to be more attentive than just hurrying the job of under cleaning. The bathroom was cleaned ok but time & time again they FORGOT to fill up the soap dispensers. Had to complain 3 times over 3 days to get it sorted. Nevertheless they gave me enough soap & shampoo etc to last me over a week . To be fair the Manager couldn’t be any nicer who extended the courtesy of giving complimentary breakfast for two for the rest of the week we were there. Hats off to Nuno the pool person very humble & jovial & very hard working chap who looked after everyone at the poolside. Overall loved it & definitely would be back when I can. A round of applause to the whole staff who do go out their way to make one’s time SPECIAL there . A big thank you guys.
Stayed 7 nights in Aug 2023

8/10 Good

Bruno

Stayed 2 nights in Jul 2023

10/10 Excellent

ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel good swimming pool and spa facility
Stayed 2 nights in Jun 2023
Response from RC on 7 Jul 2023
Thank you for your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little out of the way from major dining areas but overall was a very nice stay.
Stayed 4 nights in Jun 2023
Response from RC on 4 Jul 2023
Thank you for your feedback!

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from RC on 29 Jun 2023
Thank you for your feedback!

6/10 Okay

Carolyn

Liked: Cleanliness
Disliked: Staff & service
Hotel was nice but the cleaning staff wasn’t the best. Didn’t fill shampoo and conditioner so I had to ask twice. Then, they took our pillow cases that were colored (so as not to get mixed up with white linens). Staff at front desk couldn’t get them back until we were checked out. Seemed very disorganized
Stayed 2 nights in Jun 2023
Response from RC on 26 Jun 2023
Thank you for your feedback, that we will share with the management team as a teachable moment. With best regards,

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from RC on 26 Jun 2023
Thank you for your feedback!

8/10 Good

cheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from RC on 26 Jun 2023
Thank you for your feedback!

10/10 Excellent

Catherine R

Stayed 2 nights in May 2023
Response from RC on 1 Jun 2023
Thank you for your feedback!

10/10 Excellent

Eamonn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent Easter weekend in Lisbon. Loved the hotel. The room decor was fabulous! Such amazing decor and LOVED the delicious Easter egg treat they left in our room. A splendid touch!! ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Apr 2023
Response from RC on 12 Apr 2023
We are happy that you have enjoyed your experience!See you soon!

10/10 Excellent

Suzan

Stayed 1 night in Mar 2023

10/10 Excellent

Armen, Lake Forest

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and convenient hotel
Stayed 4 nights in Mar 2023
Response from RC on 22 Mar 2023
Thank you for your feedback!

10/10 Excellent

F. Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from RC on 20 Mar 2023
Thank you for your feedback!

8/10 Good

Samantha

Business traveller
Liked: Amenities, property conditions & facilities
Housekeeping needs tightening but overall, this is a beautiful property with a friendly staff, lovely breakfast and comfortable property.
Stayed 3 nights in Mar 2023
Response from RC on 6 Mar 2023
Thank you for your feedback!With best regards,

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023
Response from RC on 27 Feb 2023
Thank you! It was a pleasure welcoming you at our property. Best regards,

6/10 Okay

Massimiliano, Santo Domingo

Travelled with family
Liked: Staff & service
Disliked: Amenities
I did not like : Old scruffy and worn out towels, no shower gel or soap in the shower, no refill for Nescafé capsules, no shoehorn, no shoe shine glove, no bath robes
Stayed 3 nights in Feb 2023
Response from RC on 15 Feb 2023
Dear Guest,We have shared your feedback with the management team. Remaining at your disposal.

10/10 Excellent

Arman

Stayed 1 night in Feb 2023
Response from RC on 15 Feb 2023
Thank you for your feedback!

10/10 Excellent

Maria

Stayed 1 night in Dec 2022
Response from RC on 31 Jan 2023
Thank you for your review!

4/10 Poor

Bobby

Stayed 3 nights in Dec 2022
Response from RC on 15 Feb 2023
Thank you for your feedback.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from RC on 31 Jan 2023
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding concierge service
The hotel was very modern and comfortable and had everything we needed. Ana Sofia, the concierge, was extremely friendly and helpful. She was very patient with us and helped make our our visit a success. The rest of the staff was also very friendly. The Sheraton was a top flight hotel.
Stayed 2 nights in Nov 2022
Response from RC on 31 Jan 2023
Thank you for your comments regarding your experience with us.

10/10 Excellent

Torsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxation spot under the sun
Amazing stay at Sheraton Lisboa with a large group of friends, all running the Lisbon marathon 2022. Loved the pool area - Nuno in particular is a true star to service your customers there! Fantastic breakfast buffet and enjoyed the spa section as well.
Stayed 3 nights in Oct 2022

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Quick stay
We stayed here in a pinch for a canceled flight and it was quick, clean and easy. The staff was nice. It seemed to be in a nice shopping area but we did not have time to explore
Stayed 1 night in Sep 2022

10/10 Excellent

Annette

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Mehrdad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in great location
Great hotel close to the city centre and metro.Fantastic service from staff.Cannot fault anything.Food and cleanliness top.Reception very helpful organising trips and enquiries.
Stayed 5 nights in Aug 2022

10/10 Excellent

Maria

Stayed 3 nights in Aug 2022

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton, Lisbon
Perfect. Staff were excellent. Didn't want for anything. Nothing seemed too much trouble. Excellent location too. Couldn't have asked for anything more.
Stayed 3 nights in Aug 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff at the property and very well cleaned and maintained.
Stayed 8 nights in Jul 2022
Response from CM on 25 Jul 2022
Dear Kelly, Thank you for your kind words. Hope to welcome you back in a next future! Yours truly César Melgás Front Office Assistant Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022