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Reviews of TURIM Lisboa Hotel

4 out of 5
TURIM Lisboa Hotel
Rua Filipe Folque, 20, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 215 out of 640 reviews" "
Rating 8 - Good. 332 out of 640 reviews" "
Rating 6 - Okay. 63 out of 640 reviews" "
Rating 4 - Poor. 20 out of 640 reviews" "
Rating 2 - Terrible. 10 out of 640 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ian

Travelled with partner
Liked: Cleanliness
Currently building on a property next door, view out of window was showing builders hut, within property really clean, room was spacious and breakfast was good and plentiful. Only 1 person on desk and when we checked in the desk was empty for 10 minutes, despite ringing bell.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ibeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

2/10 Terrible

Justin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wifi didn’t work at all
Stayed 1 night in Jan 2024

10/10 Excellent

Rudra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious. There were many good dining options nearby. They accomodated our request for an early check-in as well.
Stayed 1 night in Aug 2023

6/10 Okay

Junzhong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old property with large room
Stayed 1 night in Aug 2023

8/10 Good

Elizethe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

8/10 Good

Ray

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The location of the hotel was perfect for our Lisbon vacation. The thing that made it special was the unbelievable attention the front line staff paid to meeting our needs. Great team. Would return in a heartbeat.
Stayed 7 nights in Apr 2023

10/10 Excellent

Harris, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property a few times and absolutely like it and the staff

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great price. Really old TV - weird Clean shower and bathroom. Walls a bit thin.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good for a short stay
Pros: - Great location - SUPER helpful staff - Really comfortable bed - Close to metro - Easy to arrange airport transfer Cons: - Internet sucked - It smelled veryyyyy fragrant like in a super floral weird way - Hairdryer basically didn't do anything - We didn't use the TV but the TV was probably from like 1995 - That weird glow in the dark map for the hotel was too bright and we had to figure out how to cover it for us to not feel like our room was completely lit up at night - Aggressively blinking light overhead
Stayed 1 night in Jul 2022

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, like other Turim hotels this was a great place to stay. Extremely helpful and friendly staff (great staff!), close to Metro, many restaurants around and within a short walking distance, grocery store just around the corner, very large room! Only criticism would be the furnishings in the room are outdated. Really, that’s it. I’d be very happy to stay here again.
Stayed 6 nights in Jun 2022

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked a bar availAble
Stayed 2 nights in Jun 2022

8/10 Good

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the property and our room were very nice there are signs of wear all over the hotel. The bar was closed. The dining room only open for breakfast.
Stayed 4 nights in May 2022

8/10 Good

Anisha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb
Stayed 2 nights in May 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Ok
Room very clean, but also very small. Had to leave window open as air conditioning inadequate. Nothing wrong with the place but better value elsewhere.
Stayed 2 nights in Feb 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Oct 2021

10/10 Excellent

NICOLETA

Stayed 2 nights in Sep 2021

10/10 Excellent

Bob, Sioux Falls, South Dakota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was fun and wonderful , room was lovely, nice bed and well appointed
Stayed 1 night in Mar 2020

10/10 Excellent

Ben, UK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really helpful at the reception. Went out sightseeing during the day and I always came back to a spotless room. The cleaners did a very good job. Breakfast was a buffet and was quite good. Hotel is in a good location, a big grocery store was nearby and just a minute walk away. the train station was also a 3 minute walk away. All in all was a perfect stay.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at check in & quick service. Nice reception area with a bar area next to it. Breakfast area was to the other side. Lift to all floors. Location was slightly out of the centre, but was only short walk from the metro station which was on the airport line. We then used public transport to get to centre. Area looked safe. Room was dated, but clean & good size. We booked a double room, but it came with double bed & single bed. There was a small fridge, wifi was also ok in the room. Room service done on daily basis & well stocked each time. Friendly staff in the breakfast room, with help yourself drinks, hot & cold buffet style food. Check out was also quick & hassle free.
Stayed 3 nights in Nov 2019
Response from Hugo on 16 Nov 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the breakfast, good attitude and helpfulness of staff, easy availability of lifts, proximity to the metro. Didn't like having to pay to use the room safe and the fact that we had to carry a key rather than memorise a code.
Stayed 4 nights in Oct 2019
Response from hugo on 16 Nov 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Good breakfast. Parking not very good.
Stayed 5 nights in Sep 2019
Response from hugo on 5 Oct 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from hugo on 5 Oct 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room Staff especially Hugo very helpful Located outside the tourist district but walkable
Stayed 2 nights in Sep 2019
Response from hugo on 5 Oct 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from hugo on 5 Oct 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked old world charm and fantastic buffet breakfast.
Stayed 2 nights in Sep 2019
Response from hugo on 5 Oct 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from hugo on 5 Oct 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
The room was fine, not as up to date as I expected. Breakfast was disappointing, so my experience was fine.
Stayed 3 nights in Jun 2019
Response from hugo on 9 Aug 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable room. The service is well organized, especially the breakfast. I had a very pleasant stay.
Stayed 1 night in May 2019
Response from hugo on 21 Jun 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not central
Hotel is great for a few days in Lisbon if you want to travel around ,it’s a bit of a walk to places but you can get Uber’s or local transport to get around cheaply , room was spacious and clean as was bathroom , tv is ancient but we didn’t watch it so not a problem to us , staff polite and helpful , breakfast was ok enough to get you started for the day , we got a train to Sintra which I would definitely recommend as a day out , 11 euros by train for all day ticket , then we got a Tut tut round to see all the main sites ,
Stayed 3 nights in Apr 2019
Response from hugo on 21 May 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Phong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from hugo on 28 Mar 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Verified traveller

Travelled with partner
Great staff. About 15-20 min walk to old town. Room a little too warm and we couldn’t change the setting. Maybe for more passive tourists the room temperature is fine but for the likes of us who walk + 20 miles a day, we rather have our room extra cold. Overall, good experience and would reserve again.
Stayed 3 nights in Mar 2019
Response from hugo on 20 Mar 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
3 night business stay
Hotel is in convenient location for both Saldanha & Parque Metro stops. Large bedroom - clean / comfortable. Plug missing from bath (had shower), A/C control panel a bit temperamental. Hot water in short supply before 7 am on one morning. Staff very friendly and helpful. Buffet breakfast quite good.
Stayed 3 nights in Mar 2019
Response from hugo on 20 Mar 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was mis-sold as it looks very similar to one of there other hotels but it is not anywhere as nice I was informed by staff that they have 20 hotels in Lisbon so be careful not to book the incorrect address
Stayed 1 night in Feb 2019
Response from hugo on 14 Feb 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel is old and in need of much renovation..... its qjite a bit out from city centre but fortunately there is a metro only 5 mins away. Food was only ok..... staff were friendly. If all you want is a bed to sleep then this would be ok. Also no spare plug sockets in my room....had to keep unpluging tv when i needed to charge my phone.
Stayed 3 nights in Feb 2019
Response from hugo on 14 Feb 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from hugo on 1 Jan 2019
Dear Guest, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Lisbon visit
Great hotel for a quick visit to Lisbon
Stayed 1 night in Nov 2018
Response from hugo on 14 Nov 2018
Dear Mr. Ben, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Nice premises and good breakfast made this hotel a fine choice.
Stayed 2 nights in Oct 2018
Response from hugo on 8 Nov 2018
Dear Mr. Roger, We would like to thank your preference in Turim Lisboa Hotel!. Our team members have made their very best efforts to correspond your expectations, to improve your stay and to make sure you have a rewarding experience at our hotel. We consider your reviews of a great importance to us! For that, we invite you to share your experience. It will be our great pleasure to welcome you again! ...We want to do more and better for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from hugo on 2 Oct 2018
Em primeiro lugar agradecemos a sua preferencia pela Turim Hoteis. A sua opinião é muito importante para nós e será partilhada por tudo o nosso staff para podermos melhorar o nosso serviço. Melhores cumprimentos,

10/10 Excellent

Mike, Fall River, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was quality and the rooms were clean and comfortable. Would definitely return.
Stayed 1 night in Aug 2018
Response from hugo on 14 Sept 2018
Good Morning, First of all thank you for choosing Turim Hotels. Your opinion its very important for us. We already pass this information to our staff. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to metro and centre. Good size room and friendly staff!
Stayed 3 nights in Aug 2018
Response from hugo on 7 Aug 2018
Good Morning, First of all thank you for choosing Turim Hotels. Your opinion its very important for us. We look forward to see you again. Best regards

8/10 Good

Grace, Stockton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel. Liked the location, the staff, the rooms, the food. I liked that it had parking, but it was tricky to park. If possible, rent a smaller car so you can manage the garage more easily.
Stayed 5 nights in Jul 2018
Response from hugo on 7 Aug 2018
Good Morning, First of all thank you for choosing Turim Hotels. Your opinion its very important for us. We look forward to see you again. Best regards

6/10 Okay

Harry, London, UK

Liked: Cleanliness, staff & service
Bizarre Electrics
In order to turn on the lights in the bathroom one had to have lights on in the bedroom. Not particularly good for those of us who need to go to the toilet during the night and don't want to wake our partners up. The TV was very old - 4:3 aspect - and the actual channel list bore no relationship to the printed list. The bed was comfortable.
Stayed 1 night in Jun 2018
Response from hugo on 11 Jul 2018
Good Morning, First of all thank you for choosing Turim Hotels. We Already passed that information to our general manager and we are improving. Thahk for your reply

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
felt robbed by hotel
after asking if there was a place close by to buy water was told that the mini bar had water so I used 2 330 ml bottles and on check out was charged 7 euros for it . the mattresses are not very new or good
Stayed 1 night in Jul 2018
Response from hugo on 11 Jul 2018
Good Morning, First of all thank you for choosing Turim Hotels. We Already passed that information to our general manager and we are improving. Thahk for your reply

8/10 Good

h&d, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in excellent position
Hotel decor may seem a little dated, but the very professional and pleasant staff made for an excellent stay for sightseeing in Lisbon. Just a short walk from Saldanha Metro which links directly to the airport, and only 2 streets away from Parque Metro which abuts the park leading down to Avenida da Liberdade. Gulbenkian Museum only 10 min walk away. Great restaurant and cafe in next street above and a decent supermarket around the corner. Good breakfast and a good vibe in the small hotel bar. Quiet, large room at the back of the hotel. Turim have cracked the requirements needed for a stress free and comfortable stay.
Stayed 3 nights in Jun 2018
Response from hugo on 30 Jun 2018
Good Afternoon, First of all, thank you for choosing Turim Hotels. Thank for you reply, we are always improving with your opinion. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Near Park
Expected more, but acceptable. Short walk to lovely park.
Stayed 2 nights in May 2018
Response from hugo on 7 Jun 2018
First of all we would like to thank you for choosing Turim Hotels. We always improving for our guest, thank you for the opinion. Best regards

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, affordable hotel in a quiet area within walking distance or metro ride to center of city and near many areas of interest.
Stayed 1 night in Apr 2018
Response from hugo on 7 Jun 2018
First of all we would like to thank you for choosing Turim Hotels. We always improving for our guest, thank you for the opinion. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Need urgent upgrade and deep cleaning
The location is ok. There is a lot of humidity in the corredors and in the rooms. Really bad. There AC is fully managed by the reception desk so extremely inconvenient, inefficient and it doesn’t really work well. There isn’t any spare power outlets in the rooms so good luck charging your phones and etc. youngsters to rent your safe and the TVs are probably 20 years old or so. In summary, this hotel was probably 4 starts 30 years ago... not anymore. The staff is ok and tries to help but there is not much they can do. Breakfast is overpriced at per person in my opinion...
Stayed 3 nights in Apr 2018
Response from hugo on 2 May 2018
Thank you for your reply we are checking the problems to improve.