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Reviews of The One Palácio da Anunciada

5 out of 5
The One Palácio da Anunciada
Rua das Portas de Santo Antão, 112-134, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 236 out of 317 reviews" "
Rating 8 - Good. 55 out of 317 reviews" "
Rating 6 - Okay. 14 out of 317 reviews" "
Rating 4 - Poor. 5 out of 317 reviews" "
Rating 2 - Terrible. 7 out of 317 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julia, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Steven, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really centrally located and nicely appointed hotel. Staff were great and we even got a welcome drink as we checked in. They kept our baggage until we were able to check in. Room was excellent and the bar had a great selection of food. Only complaint was that we had to ask 3 times for extra coffee pods - one coffee in the morning wasn’t enough for us! They did eventually get us the extra caffeine we needed though.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a splendid old building. Heaps of character, charm and elegance. Right in the middle of the 'tourist' area yet quiet and calm.
Stayed 3 nights in Mar 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

GUILHERME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Great rooms. Very good service and great breakfast. But they need to improve the towels. Very thin and not 5 star.
Stayed 2 nights in Feb 2024

10/10 Excellent

Atousa, irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an absolute delight. Pedro and other staff at the front desk and valet and other services were just out of this world professional, kind and helpful!
Stayed 1 night in Feb 2024

10/10 Excellent

Madsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always wonderful
One of the few hotels in the world that I always come back to. Every single time it's a magical experience with lovely amenities and extremely friendly service. A true 5* experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Nov 2023

10/10 Excellent

nikolai, surfside

Stayed 7 nights in Nov 2023

8/10 Good

BIANCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location Pleasant staff Great breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Benjamin, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really cool as it was a former monestary. Great staff and vibe
Stayed 3 nights in Aug 2023

10/10 Excellent

Emmanuelle

Stayed 5 nights in Aug 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on a side street in the main shopping area, a walk to the water front. Beautiful pool top and dining patio. Large rooms, very helpful and friendly staff. Definitely recommend!
Stayed 3 nights in Aug 2023

6/10 Okay

Max

Liked: Cleanliness
Safe and convenient location
Stayed 2 nights in Aug 2023

10/10 Excellent

Alfredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with amazing location.
Stayed 4 nights in Aug 2023

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Stayed 3 nights in Jun 2023

10/10 Excellent

Aadhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Heidi, Toledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and centrally located.
Stayed 2 nights in Apr 2023

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
nice hotel near restaurants and shopping. bar, pool looked nice but was too cold in march.
Stayed 3 nights in Mar 2023
Response from Assistant Manager on 30 Mar 2023
Good morning from Lisbon!First of all thank you very much your kind review.We do celebrate to hear you enjoyed your stay at The One Palácio da Anunciada 5* in Lisbon and all our efforts to provide an excellent customer service helped for your holidays to be unforgettable.We are glad to hear that we exceeded your expectations deposited at H10 Hotels in Lisbon. Your comments are very valuable for us and we do appreciate your feedback as Customer Service is our aim. We’ll share your feedback with all the Team at the hotel.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 Excellent

Karni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Newly updated, while keeping its original charm and character. The room was spacious, modern and clean. Comfortable beds and sitting area, bathroom large and modern. Service was excellent, the restaurant serving all meals and drinks was large, beautifully designed and offered great food and drink options. The only minor comment I'd have is the water pressure in the shower was weak and temperature not well controlled.
Stayed 3 nights in Mar 2023
Response from Assistant Manager on 13 Mar 2023
Good morning from Lisbon!First of all thank you very much your kind review.We do celebrate to hear you enjoyed your stay at The One Palácio da Anunciada 5* in Lisbon and all our efforts to provide an excellent customer service helped for your holidays to be unforgettable.We are glad to hear that we exceeded your expectations deposited at H10 Hotels in Lisbon. Your comments are very valuable for us and we do appreciate your feedback as Customer Service is our aim. We’ll share your feedback with all the Team at the hotel.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 Excellent

Murray, Halifax

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stunning hotel that is the perfect example of the potential that old, ignored and under-utilized properties.
Stayed 3 nights in Feb 2023
Response from Assistant Manager on 23 Feb 2023
Good afternoon!Thank you very much for your kind review and we hope you had a safe trip back home.It is very grateful to hear that you enjoyed your stay at The One Palácio da Anunciada 5*.It is our aim to go beyond expectations so all comments are of a major importance to us.Thank you once again for your words and we hope to welcome you back in Lisbon soon!Kind regards,

10/10 Excellent

Rexhina

Travelled with partner
Liked: Cleanliness, staff & service
Loved this hotel! Great location, staff and accommodation. Would Totally recommend it.
Stayed 3 nights in Feb 2023
Response from Assistant Manager on 15 Feb 2023
Good morning!Thank you very much for your appreciated comments.Thank you very much for choosing The One Palácio da Anunciada.The entire team is delighted to know that your experience with us was beyond expectations.Your feedback is of a major importance to us and we will share it with the team.We are looking forward to welcome you here again!Kind regards,

10/10 Excellent

Nir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Assistant Manager on 15 Feb 2023
Good afternoon!Thank you very much for choosing The One Palácio da Anunciada 5*, during your stay in Lisbon.The entire team is satisfied with your evaluation and if you consider it is important to write any comments, please send us to info.hpa@hotelstheone.comWe hope to welcome you again in any of our H10 Hotels!Kind regards,

8/10 Good

Wan-Thai

Travelled with family
Liked: Cleanliness, staff & service, amenities
They did a good job renovating an old building for the hotel. Some rooms are just in an odd shape. Generally, if you do not plan to stay in the hotel whole day, it is a good hotel.

10/10 Excellent

Aram

Stayed 3 nights in Oct 2022

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisbon
Wonderful staff, comfortable room, attractive outside areas for eating and relaxing.
Stayed 3 nights in Aug 2022

2/10 Terrible

Billy

Disliked: Staff & service, property conditions & facilities
Nice architecture but extremely noisy, surrounded by construction sites, can’t sleep. One front desk receptionist has very bad attitude
Stayed 3 nights in Aug 2022
Response from Assistant Hotel Manager on 29 Nov 2022
Good morning!We all thank you very much for choosing The One Palácio da Anunciada 5* during your stay in this wonderful city.I regret to learn from your words that this time your experience at The One Palácio da Anunciada 5* was not up to your expectations. As a legal policy, there are specific days and times for the surrounded construction noise and unfortunately it is out of our control. However, please note that this is a temporary situation.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, service great!! Great location A/C amazing!!
Stayed 1 night in Jul 2022

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely old palace in an excellent location in the old town. Breakfast is amazing and the staff are friendly and helpful. However, because of where it is, there is a lot of building work going on around the hotel, which starts very early in the morning. I was surprised this wasn't mentioned. We did not receive our welcome drink which would have been welcome after a delayed flight out. However, overall, we had a great time in Lisbon and the hotel and the staff were very nice.
Stayed 6 nights in May 2022

10/10 Excellent

gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Sherry Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT LOCATION.
Stayed 1 night in May 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restoration of an old building. Perfect quiet location.. We had a fantastic stay.
Stayed 4 nights in Apr 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

Monica Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure perfection.
Stayed 4 nights in Mar 2022

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this hotel now!!
Amazing Superb Fantastic
Stayed 4 nights in Mar 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisbon Mini-moon
Upmarket and well appointed hotel with excellent amenities and spacious rooms. Located near main shopping avenue. Old world charm hotel with modern interiors and finish. Lively hotel with lots of social events happening. Attentive staff. Will return.
Stayed 4 nights in Feb 2022

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Agnieszka

Stayed 5 nights in Feb 2022

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Days of Relaxation
All of the staff were amazing--especially Fernando in the restaurant and Lucas who helped us with our luggage and showed us around the hotel and its services. Bruna and Bruno in the restaurant were also wonderful. And Marta the concierge as well as Sandro (at checked-in) were amazing and so helpful. We will be returning to The One Palacio again! Why? Because it was, at once, the most beautiful, relaxing, and friendly hotel we have ever stayed in--and we've stayed all over the world. The staff is like staying with family...that you actually love!
Stayed 2 nights in Jan 2022

10/10 Excellent

Carlye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Friendly staff, great location, and amazing rooms. They always had desserts and water available downstairs as well!
Stayed 3 nights in Dec 2021

10/10 Excellent

Gennadiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
goog
Stayed 2 nights in Dec 2021

10/10 Excellent

Lori

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portugal, go there.
The hotel is fabulous!! If I return to Portugal, I would definitely stay here. The staff is very helpful and friendly.
Stayed 9 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021