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Reviews of Village Hotel Liverpool

3.5 out of 5
Village Hotel Liverpool
Fallows Way, Whiston, Liverpool, England

Reviews

7.0

Good

Rating 10 - Excellent. 175 out of 735 reviews" "
Rating 8 - Good. 243 out of 735 reviews" "
Rating 6 - Okay. 151 out of 735 reviews" "
Rating 4 - Poor. 100 out of 735 reviews" "
Rating 2 - Terrible. 66 out of 735 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Business traveller, Travelled with partner
This hotel is very far away from Liverpool centres. You need a car. It’s a very tired looking hotel Only landed in this hotel because I booked the wrong one and could not get a refund or change my booking.
Stayed 2 nights in Apr 2024

2/10 Terrible

Aiste

Stayed 4 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellant veryvyoung and friendly rooms very rrasonable shortstay so didnt get to use all facilities will do next time,little big rough edges but very. Clean and quite in main ,near to liverpool and easy to find.
Stayed 2 nights in Apr 2024
Response from Village Hotel Liverpool on 19 Apr 2024
Thank you for your review and hope to welcome you back soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff
Stayed 4 nights in Feb 2024

4/10 Poor

Clive

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Dont stay here if you want to sleep.
I only stay in hotels when I'm working, but I stay in alot of hotels, this was definately up there in my worst stays. When I stay in a hotel, I expect to be able to have a decent night sleep and feel comfortable and safe. However, I checked in to this hotel, went up to my room on the top floor and discovered a 30th birthday banner across the door adjacent to my room. I aired my concerns to the staff, as I was to be up at 6am, who told me there was a party on that night, so anywhere they moved me could be just as noisy. When I went to the lobby, there where several firemen in there, which raised my concerns. A few hours later, I met two police officers on my floor, giving me even more cause for concern. Seeing two emergency services in one night is not great for your guests. Especially after a very large fire earlier that day in Liverpool. The noise from the party was excruciatingly loud, despite being 3 floors above it, which I find extremely inconsiderate to other guests in the hotel. When the party finished, the attendees where just as loud with zero consideration for any one else staying here. The lady on the desk in the morning was really nice about it and understood my frustrations, she couldn't apologise enough, and tried to be as helpful as she could, but that's roughly £100 to not sleep. Unfortunately had a similar experience in the village hotel at Blackpool, which is the only other time I've used this particular chain.
Stayed 1 night in Jan 2024
Response from Village Hotels on 19 Apr 2024
We were sorry to hear there were other guests that impacted your stay and we would have tried our best to relocate your room.

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The people on reception are superb. I paid over £30 for an overcooked tough Sirloin steak. The food is the hotels weakness
Stayed 4 nights in Jan 2024
Response from Village Hotels on 19 Apr 2024
Thank you for this feedback which has been very useful

6/10 Okay

Scarlett

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Convenient location
Well situated near the motorways - friendly helpful staff Club room was massive and looked as though it needed a bit more furniture as it was sparse but beds very comfy Looked a little used and in need of some tlc
Stayed 1 night in Jan 2024
Response from Village Hotels on 19 Apr 2024
We are pleased to read overall you enjoyed your stay with us.

8/10 Good

Verified traveller

Reasonable for price, huge pool but very busy
We used this hotel for a night away and booked for the spa/ pool facilities. The room was fine although could do with a little update. The hotel and staff felt friendly. It was a little disappointing to get up Sunday to go for a relaxing swim and spa to see the pool jam packed with members of the public and children, it looked like a pool party so we gave it a miss. The pool and facilities were a great size too. It would seem more beneficial for the pool to be open to the public after guests had checked out, in our view. Fairly central to town centre (£20 each way in an uber). Would stay again if we had our children but not as a couple’s relaxing night away.
Stayed 1 night in Jan 2024
Response from Village Hotels on 19 Apr 2024
We are pleased to read overall you had a great stay and managed to make use of so many of our facilities. Hope to welcome you with or without the kids!

8/10 Good

Colber

Stayed 1 night in Dec 2023

10/10 Excellent

Sarah Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Stayed 1 night in Dec 2023

10/10 Excellent

Colber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay there week in week out. The only thing I would change is the food.all burgers
Stayed 4 nights in Nov 2023
Response from Village Hotels on 19 Apr 2024
Thank you for your review and feedback.

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Brett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2023

6/10 Okay

Tim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Ramandeep

Stayed 1 night in Nov 2023

10/10 Excellent

Karl

Stayed 1 night in Oct 2023

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Colber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Craig

Stayed 1 night in Oct 2023

8/10 Good

I

Stayed 1 night in Oct 2023

2/10 Terrible

kevin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Darren

Stayed 1 night in Oct 2023

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great. Nice gym/pool. Good breakfast. A bit of noise for most of the night from pool equipment/kitchen fans.
Stayed 1 night in Oct 2023
Response from Village Hotels on 19 Apr 2024
Thank you.

10/10 Excellent

Joanna

Stayed 1 night in Sep 2023

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023

6/10 Okay

Sarah

Business traveller
Stayed 3 nights in Oct 2023

2/10 Terrible

PHILIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay as got a call on way to check-in to say room unavailable due to infestations of ladybirds..... that says enough i think 🤔 as was literally 5 minutes away when received the call nearly an hour after the original check-in time.........
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Oliver

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Lovely hotel, but quite away from the city, taxis into city centre around £16 a good 20 mins away
Stayed 1 night in Sep 2023

6/10 Okay

Peter, Oberwesel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor poor poor
Was asked as I was checking out if stay was ok - it wasn’t and they asked me to put in an e-mail 1. Reception when arrived was lovely - lady that greeted us v welcoming and friendly - good start and the all downhill !! 2. Ordered room service - only a couple of items available so ordered large rack of ribs - lady came to room - not available !! Asked for chicken wings - not Available Ok - burgers then - not available - said no buns - ok any burger with no bun then - not sure so ordered Tenders as a back up Burger plus bun arrived !!! 3. Had double room - only one set of towels for two of us !! 4. Breakfast - booked breakfast on-line - nobody asked for voucher ! No greeting or explanation so just grabbed a seat - asked where coffee was - told where - no mugs or forks on table - told -quote ‘ they’re on tables set up for brekkie ! Went round whole room - no mugs and guy that said would get me a fork - didn’t !! Both were wholly unhelpful 5. Breakfast was poor - stated tomato and mushroom - no mushroom - this 8.30 but none left !! No potatoes as stated on card and no eggs on offer - poor offering and unhelpful service !!! I used to stayed with village hotels , even holding a Golf membership at Village in Blackpool for several years but service in the past was nothing like this - very disappointed customer !! Sent e-mail to them yesterday am - ( after being given wrong e-mail and had to call to get correct one and heard nothing !!
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel does the simple things very well. Wonderful staff.
Stayed 1 night in Sep 2023

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness
I didn't like breakfast food didn't look nice and was cold not good for the price
Stayed 1 night in Sep 2023

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay and staff are always helpful
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
solid hotel, does what you need for good price
room was great, although decor in bathroom was a bit dated and tired. Bar was good, apart from the (clientele) and wasn't showing the football as advertised, breakfast wasnt bad apart (from the scrambled eggs)
Stayed 1 night in Sep 2023

8/10 Good

Carla

Business traveller
Liked: Cleanliness, room comfort
Good for the price- expect it to be fairly basic
Fine hotel for a quick stay while on business in the area. A nice sized room but it was a bit tired. The staff were not very engaging but I suppose they don’t have to be with a self check in service. Breakfast was good, lots of hot and cold options.
Stayed 1 night in Aug 2023

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not to bad overall
Had been decorated since the pictures on hotels.com loaded and looked good. Some rough edges. Nice food in the bar. Selfish parking from gym users. In disabled bays and double yellow lines. They need to clamp down on that
Stayed 3 nights in Aug 2023

2/10 Terrible

Tayo

Travelled with family
Disliked: Cleanliness
We lodged for three days conference, towels were not changed, bins were not emptied no cleanings whatsoever
Stayed 3 nights in Aug 2023

6/10 Okay

A

Business traveller
Disliked: Staff & service, property conditions & facilities
The hotel was tired and in need of refurbishment. Room was ok but not brilliant bearing in mind I was in an Upper Deck room. No atmosphere in the bar / restaurant. Although the menu looks large it is not that varied. I ordered the Sirloin Steak but they did not have any.
Stayed 1 night in Aug 2023

4/10 Poor

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average, high price
Came up on dog friendly search and wasnt dog friendly. Whole hotel is tired and grubby
Stayed 1 night in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room very big bed and tv looking forward to booking again
Stayed 1 night in Aug 2023

4/10 Poor

Sam

Stayed 2 nights in Jul 2023

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , Clean, easy self check in
Stayed 1 night in Jul 2023
Response from Stephen McCabe on 1 Aug 2023
Dear Penelope,Thank you very kindly for your review of your recent stay with us. I am delighted that you had such a great experience. I hope very much that you will return again in the future for what I am sure will be another great stay.Kind regardsStephen McCabeHotel Manager