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Reviews of AKA West Hollywood

4 out of 5
AKA West Hollywood
West Sunset Boulevard, 8500, West Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is always helpful. Pool area is beautiful. Room is well stocked and clean! Love this spot.
Stayed 6 nights in Mar 2024
Response from Dom on 12 Mar 2024
Dear Noel,Thank you so much for your kind words, this means the world to us!We are looking forward to having you back to make some more lovely memories.Warm regards,

2/10 Terrible

Mark

Liked: Amenities
Disliked: Cleanliness, staff & service
The apartment smelled horrendous like an animal died nearby. I alerted the staff and they had someone look at it which helped for about 12 hours but the smell came back. I alerted the staff again and they did nothing. They were unhelpful and unapologetic for the issue. They did not move my apartment and the smell ruined the weeklong stay. They could have cared less and offered me nothing not even a “sorry” for the issue. I had to purchase room spray in an attempt to mask the smell. Would avoid this property at all costs.
Stayed 6 nights in Feb 2024
Response from Dom on 4 Mar 2024
Dear Mark,Thank you for taking the time to write this review, I wished it would have been a positive one, but we also need to know when things go wrong to be able to improve. I am sincerely sorry that you had a smell issue and that this was not solved in a timely manner or that any other solution was offered to you. This will definitely be addressed with the team. I truly wish we would have been able to resolve this matter during your stay for you to have an enjoyable experience.If you considered giving us a second chance, we would love to offer you a discounted rate and a complementary upgrade on a future stay.

8/10 Good

Javan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but when staying on the main road side of the property street traffic can be a little loud
Stayed 7 nights in Feb 2024
Response from Dom on 23 Feb 2024
Hello Javan, thank you for your review, we hope you will stay with us again in the future and try one of Down town facing suites which are very quiet.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay!
Second time staying in Aka West Hollywood, and it didn’t disappoint. Apartments have plenty of room, very clean, with friendly helpful staff, all in a great area. If I have one small issue during this visit, it was the restricted view of Sunset due to a massive billboard in front of both sitting area and bedroom windows. If the view is restricted it should be included in the room information. Other than that we look forward to returning.
Stayed 10 nights in Nov 2023
Response from Dom on 4 Dec 2023
Hello John, Thank you very much for your kind review and for choosing to stay with us again. We are looking forward to having you back.Warm regards,

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home.
Stayed 7 nights in Oct 2023
Response from Dom on 15 Nov 2023
Dear Noel,Thank you for taking the time to leave a feedback about your stay and for choosing to stay with us..

10/10 Excellent

Andy

Travelled with partner
Lots of space
Stayed 6 nights in Jun 2023
Response from Megan on 19 Jun 2023
Hello Andy, Thank you for your comment and the 5 out of 5 review! It is true, we offer excellent amount of space in all our studio, one bedroom and two bedroom apartments. Hope to see you again on your next travels to West Hollywood.

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From now on, our place to stay of choice in LA
The location is great, nice neighbourhood and pretty close to all landmarks and points of interest. Easy to escape to the beach, too. Property was very clean on arrival. Rooms are cleaned once a week only, unlike in a traditional hotel, but this was not an issue for us as we are pretty tidy anyway (additional cleaning can be requested for a hefty fee). The day the cleaners came they did a very thorough job. The swimming pool and the gym are great. The private cinema looked like a great idea too, but we never go round to use it. Parking might have been the only snag, as late in the evenings all the spots in P2 were taken, so we always had to drive down to P3 (I know, not a big issue at all, but this is the only snag I found so had to mention it). However, also important to note: all hotels in the vicinity charge $60-$75/night for parking, whereas at the AKA it was $15/night. Staff is very friendly and helpful. We had several deliveries sent to us while we were there; unfortunately, the last delivery arrived after check-out but the staff made a point to personally contact me to advise about the parcel. We made good use of the kitchen too, as well as of the washer and dryer. As a family of four, having beds in separate rooms and being able to get up at staggered times to have breakfast was a great bonus. Being able to wash our laundry meant we did not have to pack more suitcases. Need to mention the great views we had of the city, even though we were 'only' on the 2nd floor!
Stayed 6 nights in Apr 2023
Response from Dom on 15 May 2023
Dear Danny,Thank you so much for taking the time of writing this very nice review. We are so happy that you and your family enjoyed your stay with us. We truly hope that you will be back with us soon and maybe try the cinema this time.Warm regards,

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2023

10/10 Excellent

LUIS

Stayed 6 nights in Feb 2023

8/10 Good

jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here for my 30th birthday; very pleased with my choice!
Stayed 7 nights in Jan 2022
Response from Dom on 8 Feb 2022
Dear Jordan, Thank you very much for taking the time to leave a comment about your stay. We are very happy you had a good time for your 30th birthday. We hope you will be back with us soon.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Nov 2021

10/10 Excellent

Ingrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business trips!
Everything was as-promised. Very well-equipped and practical apartments. Good service at the front desk, with smooth checking and checkout. Secure and no difficulties. I will definitely stay here when I return.
Stayed 7 nights in Oct 2023
Response from Dom on 15 Nov 2023
Dear Ingrid,Thank you very much for your kind words. We hope to have you back soon!

10/10 Excellent

Maria

Stayed 10 nights in Sep 2023
Response from Dom on 2 Oct 2023
Dear Maria,Thank you so much for giving us a ten out of ten. We are looking forward to having you back with us.Warm regards,Dom

8/10 Good

SANGJOON

Stayed 15 nights in Feb 2023

4/10 Poor

Yuki

10/10 Excellent

Rina helena

Stayed 9 nights in Nov 2022