We're sorry you were disappointed with your stay. While we aim that no one encounters any issues during their stay, we hope that you reach out if you do as these are quick and easy to rectify.

Hi Michelle. Because your stay was booked on separate reservations there were separate credit card authorization taken for each. All authorizations are immediately released by the hotel at check out. Different banks vary in timeline but typically you should still any pending holds disappear within a few business days.

We're sorry you were disappointed with your stay, Arta. We had upgraded you to a high floor/preferred view room that happened to have two queens instead of a king- this should have been offered/discussed with you at check in as we could have switched it back. Unfortunately sometimes guests put things like dirty linen outside of their doors. We discourage this and stay on top of it as best as possible.

Thanks, Irina! Happy to have your family with us!

Thanks, David!

We're so sorry you encountered issues. We wish we would have had the opportunity to address these issues while you were here as they were each reconcilable.

Thanks, Christopher!

Thanks, Brittany!

Thrilled to hear it! Thanks, Erik!

Thanks!

Thanks, Eduardo!

Thank you for staying with us! We do offer both foam and feather pillow options.

Glad you had a great stay! Our apologies for an error in parking charges. Yes, please do bring any questions to our attention. Thanks!

Thanks, Joseph!

Thanks, Elia!

Thanks, Paul!

Much appreciated! Thanks!

Thanks, Thomas!

Thank you for staying with us!

So glad you had a great stay! We'd love to have you back!

Thank you for staying with us!

Thank you, Salvador!

Thanks, Stephen!

Thank you for staying with us, Charlene!

We're disappointed you seem to be disappointed! Open any feedback you might want to share.

Thanks, Mary! We hope to have you back!

Thanks, Thomas!

We're sorry it sounds like you didn't have the best stay. We do offer daily housekeeping services but cannot service rooms with Do Not Disturb signs on them. Every room has a hair dryer but of course if there is anything you need one can always just ask our Front Desk.

We're sorry you had a disappointing stay, Chris.

Thanks, Ryan!

Thanks, Colin!

We're sorry you seemed to have a disappointing experience. Please reach out any time as we'd love to get your feedback as our records show a smooth stay with a complimentary late check-out. We'd love to know where your expectations were not met.

Thanks, Warren!

Happy to have had you, Jerry!

Glad you had a great stay, Gerri!

Thanks, David. Happy to share this with our team.

Thanks for staying, Steven!

Happy to have had you stay, Nicholas!

Thank you for staying with us, Lars!

Thanks, Rabab! We're proud of our hotel!

We enjoyed having you stay with us, Marisol!

Thanks, David!

Glad you had a great stay, Stefani!

Wonderful to hear! Thanks, Laurie!

Hi Sylvester! None of our guestrooms have balconies. We hope you had a great stay!

Thanks, Cesar! We love our central location as well. :)

We appreciate you staying with us!

Thanks, Emer!

Thank you for staying, Anthony! Happy to share your feedback with Adrienne. Much appreciated!

Thanks for staying, Tina!