Preferred Room, 2 Queen Beds

Reviews of Lexen Hotel North Hollywood

3.5 out of 5
Lexen Hotel North Hollywood
5268 North Tujunga Ave, North Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1008 reviews" "
Rating 8 - Good. 243 out of 1008 reviews" "
Rating 6 - Okay. 68 out of 1008 reviews" "
Rating 4 - Poor. 36 out of 1008 reviews" "
Rating 2 - Terrible. 30 out of 1008 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out the stay was great! The rooms were very clean and the staff made it very easy. It was only 10 minutes to Universal Studios. I would definitely stay here again and recommend to anyone going to the area.
Stayed 2 nights in May 2024
Response from Customer Service on 5 May 2024
Thank you for your comments. We are happy you had a pleasant experience with our hotel from the beginning. We look forward to your future visits.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, everything smelled super clean. Loved the decor and all. But the king bed was horrible, needs to be replaced. But everything else was great
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
We appreciate your feedback.

8/10 Good

DJ

Liked: Cleanliness, staff & service, property conditions & facilities
So at this property, there was a homeless guy right by the garage blocking the garage entrance and he was there all day and the second homeless guy sleeping on the sidewalk right there. I love homeless people I really do doesn’t look good around especially when I’m doing business.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
We appreciate your feedback. Your comment will be forwarded to the management. Unfortunately, homeless are in all area of LA and we can't do much but ask them to move. They are just there and won't do anything. Thank you for staying with us.

10/10 Excellent

Lathosha

Liked: Staff & service, property conditions & facilities
It was good for a quick stay
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 May 2024
We appreciate your feedback.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Thank you for staying with us.

6/10 Okay

Muhammad

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staffs are terrible
Stayed 1 night in Apr 2024
Response from Lexen team on 28 Apr 2024
We are sorry to hear that. We hope to welcome you again.

8/10 Good

Magy, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lexen team on 28 Apr 2024
Thank you for staying with us.

10/10 Excellent

Micolette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lexen team on 28 Apr 2024
Thank you for your feedback.

10/10 Excellent

Hiedi, SAINT LOUIS

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I will definitely be back when I’m next time in LA
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Thank you for choosing us for your trip to the area. We glad we met your expectations that you will be staying with us again. Thank you

10/10 Excellent

Evonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this property and we stayed two nights. The check in process was quick and easy. The staff is friendly. Our room and gym was clean. Parking was limited but safe. Very close to NOHO, lots of restaurants, coffee shops and close to freeway access. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Evonne, we're thrilled to hear that you enjoyed your stay with us! Providing a quick and easy check-in process, clean rooms, and friendly staff are all top priorities for us. We're glad you found our location convenient and appreciated the nearby amenities. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Apr 2024
Dear Nancy, thank you for your positive review. We're thrilled to see that you enjoyed your stay at our hotel. Your support and feedback inspire us to provide the best service to our guests. We look forward to welcoming you back on your next visit!Best Regards, Customer Care TeamLexen Hotel North Hollywood

6/10 Okay

Hope N Dez

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Rosenda

Travelled with family and small children
Disliked: Staff & service, amenities
Charge you parking lot
Stayed 1 night in Mar 2024
Response from Customer Care Team on 22 Apr 2024
Dear Rosenda, we apologize for the inconvenience and disappointment you experienced during your stay regarding our parking charges, staff, service, and amenities. Providing excellent service and a positive experience for our guests is our priority, and we regret falling short of your expectations in these areas. We value your feedback and will share these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything specific you'd like us to handle or discuss further, please don't hesitate to reach out to our guest relations team.Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Jiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant staying here!
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Apr 2024
We appreciate your kind feedback. We hope to see you again.

10/10 Excellent

Rynelle, South San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the two bathrooms! If you get the larger suite with the living room. There are two bathrooms. Great for sleeping two people in separate rooms - one in the bedroom proper and one in the living room. The leather couch was comfortable.
Stayed 6 nights in Dec 2023
Response from Customer Service on 19 Apr 2024
We glad you enjoyed our Magnolia Suite. It is one of the suites if you want more space. Thank you for choosing us for your trip and we hope to see you again.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property if you need to be in North Hollywood. Clean, nice coffee/juice room, gym adequate, lovely outdoor area.
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Thank you for your feedback. We are happy to know you enjoyed your trip to the area. We would love to welcome you again in the future.

6/10 Okay

Leonel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The area was a little weird. Seemed a little run down, but the building itself was good and safe. The biggest complaint I have is the water wouldn’t get passed Lukewarm when I was taking a shower.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Thank you for your feedback. We are glad you felt safe in our hotel as it is one of our main priorities. Thank you and we hope to welcome you again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very welcoming and helpful. Everyone who worked there was friendly and accommodating. Convenient location. Easy to Uber anywhere in the area. It is on the corner of a main road so not very scenic, but overall, I would stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Thank you for choosing us for your trip to the area. We are happy to know you had a pleasant experience during your stay. We hope to welcome you in the future.

10/10 Excellent

Rueliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room and its facility are clean and staff is friendly.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
We glad you enjoyed our hotel. Thank you for staying with us.

8/10 Good

C.J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
We appreciate your feedback.

8/10 Good

Rachele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights. The room was very clean and spacious. A bit noisy because close to the elevator but we got used to it. The area is close to the Universals and offers many nice choices for breakfast and dinner. We loved the artsy vibe. Very convenient the small refreshments area with juices and hot drinks available all day long. The patio is lovely!
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
We are so happy you have enjoyed our hotel. There are so many great restaurant options all around hotel and they all in walkable distance. Thank you for choosing us for your Universal Studios trip and we hope to welcome you again.

6/10 Okay

Kevin

Stayed 3 nights in Apr 2024
Response from Customer Service on 5 May 2024
Thank you for your feedback.

8/10 Good

Artur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good no microwave in the rooms, but there is one in the kitchen. The location is close to Universal Studios, but the area is empty.
Stayed 6 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Thank you for staying with us. We glad you enjoyed our hotel.

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Safe, clean, parking, room was huge. Would stay here again and again.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Apr 2024
Dear Tracy, thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our safe, clean, and spacious accommodations met your expectations. We strive to provide our guests with a comfortable and memorable experience, and we're delighted that you would choose to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Erik

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mihran

Stayed 1 night in Apr 2024
Response from Lexen team on 28 Apr 2024
We appreciate your feedback.

10/10 Excellent

Hiedi, SAINT LOUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lexen team on 9 Apr 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Siva Sankar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and property well maintained. Close proximity to Universal studios. Only drawback is that there is no restaurant within the hotel. Free beverages (coffee & juice) all time.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Siva, thank you for your review! We're thrilled to hear that you found our rooms clean and our property well-maintained during your stay with us. Our proximity to Universal Studios is indeed a convenient feature for our guests, and we're glad you were able to take advantage of it. While we don't have a restaurant within the hotel, we do strive to provide complimentary beverages like coffee and juice to ensure our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to welcome you back again soon! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Best Regards, Customer Care TeamLexen Hotel North Hollywood

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Bathroom is spacious and the shower is very large. Great hotel
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 5 Apr 2024
Dear Alicia, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our room clean, spacious bathroom, and large shower to your satisfaction. Providing a comfortable and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future! If you need any assistance or have any questions, please feel free to reach out.Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Kaseem, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Apr 2024
We appreciate your feedback.

8/10 Good

Aarti

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karen, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to this hotel three times in the last couple on months. All times have been just what I required for a stay. The room was comfortable, quiet and near my meeting place. It is convenient to Burbank Airport. The two people I encountered at the front desk were both very professional and helpful. As a an expedia vip member, the parking voucher and upgrade were offered and very appreciated. Will stay again when back in town. Thanks
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Thank you for your kind words. We are happy that you enjoyed your stayed and all your needs were met. We would gladly accommodate you on your next trips to the area. Thank you

4/10 Poor

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I really wanted to like this hotel. It was pretty clean and nicely decorated. However, the beds were so very uncomfortable. I ended up leaving a day early, just so I wouldn’t have to sleep on them. I explained to the front desk and they said they would try and get my night discounted. They however did not discount it, and additionally charged me for two days of parking also. Not a happy hotel experience.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Thank you for your feedback. We apologize for the poorly experience that occurred during your stay. We take complaints very seriously. And we do make decisions based on the situations. We do hope you still had a great experience during your trip to the area.

10/10 Excellent

Shu-Ju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Great facility. Excellent location.
Stayed 6 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
We glad you enjoyed your stay with us. Thank you for choosing us.

10/10 Excellent

Carrie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved the decor and ambience inside the hotel. The smell was awesome, as well as the music. One thing I didn't like was holding the total amount and deposit on my card the entire stay, on top of no shuttle or free transportation anywhere to make up for the lack of restaurants and tourist destinations around the area.
Stayed 3 nights in Mar 2024
Response from Lexen team on 31 Mar 2024
Thank you for your feedback. We glad you enjoyed your stay with us. Unfortunately, we do not offer a shuttle or free transportations. But there is a metro station/bus stop across the street from the hotel that will take you to most tourist attractions. We do also, have plenty of food options down the street in walkable distance from us. We hope you still had a great experience with us. Thank you

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 12 nights in Mar 2024
Response from Lexen team on 31 Mar 2024
thank you for your feedback.

6/10 Okay

Victoria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was horrible. I arrived at 2am and no one was available for check in. I called the front desk phone number to see if someone would come out but no one answered and no one came out. I waited for 15 minutes before someone came out from a back room with a travel pillow around his neck to check me in.
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for your feedback. We take all feedbacks seriously and this will be brought to the management. We hope your overall hotel experience didn't affect by check in issue. Thank you and we do hope you will stay with us in the future.

10/10 Excellent

Israel, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there . It is a awesome property. All staff are great and friendly. Parking was only 10.00 and it is covered. Right across the street, is a very nice park. They don't have breakfast but they have a juice and coffee bar available all day. Would stay here again!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
We appreciate you choosing us for your first visit. Thank you for your kind words and an excellent feedback. We would love to welcome you again in the future.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and relaxing. It was convenient to dining and things to do. We will return to Lexen when we visit LA again.
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
We are happy to hear that you enjoyed your stay with us. Thank you for your feedback.

8/10 Good

LaRae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so close to my son's apartment -- that made it easy to walk to restaurants, etc. to meet up. Loved the coffee machine in the breakfast area. Would love to see the outdoor bar area service some drinks on the weekend!
Stayed 4 nights in Mar 2024
Response from Lexen team on 26 Mar 2024
Thank you for staying with us. We appreciate your kind words. We would love to welcome you again in the future when you visit your son.

8/10 Good

Darlha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were absolutely beautiful, clean and smelled amazing. Unfortunately they do no have free breakfast and nothing is close by to go eat. The parking is very small and $10.00 per car. Also, they only have one elevator, so just know there will be somewhat of a wait. University Studios was about 12-15 mins away. There is also a VERY BIG park across the street from it. Although it was very clean and very nicely designed, i dont think i would stay there again, i dont think the pay of the hotel vs the food availability is worth it.
Stayed 1 night in Mar 2024
Response from Lexen team on 26 Mar 2024
Thank you for your feedback. We wish you asked front desk for food options. Down the block from the hotel, there are plenty of restaurants available and they are all walkable distance from the hotel. We appreciate you chose us for your visit and would love to welcome again.

10/10 Excellent

Ernie, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to Universal Studios. Front desk was helpful and great! Would stay again.
Stayed 1 night in Mar 2024
Response from Lexen team on 26 Mar 2024
We appreciate your comments.

10/10 Excellent

Sheera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lexen team on 25 Mar 2024
Thank you for your feedback.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean
Stayed 4 nights in Mar 2024
Response from Lexen team on 25 Mar 2024
We appreciate your feedback.

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean and updated rooms. Parking was an issue but not too terrible, it was handled well.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear guest, we greatly appreciate your positive feedback! It's wonderful to hear that you had an excellent experience with our customer service and that you found our rooms to be clean and updated. We apologize for any inconvenience you experienced with parking but are glad to hear that it was handled well. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!Best Regards, Customer Care TeamLexen Hotel North Hollywood

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman who helped us at the front desk on check-in was incredibly nice. The room was huge and very clean. It was very convenient to the theater. My daughter was competing at.
Stayed 1 night in Mar 2024
Response from Lexen team on 21 Mar 2024
We are so glad to hear you enjoyed your stay with us. Thank you for choosing us.

10/10 Excellent

Robin, Hayward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern, exceeded my expectations
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Angela, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards, Customer Care TeamLexen Hotel North Hollywood