Room, 1 Queen Bed

Reviews of Solo Motel - Broadway

2.5 out of 5
Solo Motel - Broadway
4760 S BROADWAY, Los Angeles, CA

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 129 reviews" "
Rating 8 - Good. 48 out of 129 reviews" "
Rating 6 - Okay. 7 out of 129 reviews" "
Rating 4 - Poor. 10 out of 129 reviews" "
Rating 2 - Terrible. 22 out of 129 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

barbara

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Owners very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money.
Stayed 2 nights in May 2024
Response from Customer Care Team on 14 May 2024
Hi Gerald,We're glad to hear that you found value in your stay with us. Providing a comfortable and satisfactory experience for our guests at a fair price is our aim, and we're pleased that you feel you received value for your money. Your satisfaction is important to us, and we appreciate your positive feedback. If there are any areas in which we can further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Solo MotelCustomer Care Team

2/10 Terrible

Ievgenii, PALMDALE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience at this property. The place was dirty, the staff was rude, and it was uncomfortably loud. For the first time, I felt unsafe staying here. I would not recommend this property to anyone
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 6 May 2024
Hi there,I'm truly sorry that you had such a disappointing experience at our hotel. We take your concerns about cleanliness, staff behavior, and noise seriously, and I apologize that we fell short on all counts. Safety and comfort are our top priorities, and it's unacceptable that you felt unsafe during your stay. I want to assure you that we're addressing the issues you've raised with our team to ensure they don't happen again. We will also conduct a thorough inspection of the property to resolve any cleanliness and facility issues. I understand why you wouldn't recommend us based on your experience, but I hope you'll give us a chance to make things rightBest Regards, Solo MotelCustomer Care Team

8/10 Good

Yuanhuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel staff is quite old-fashioned. It seems they haven't heard of tap-to-pay and pre-authorized payments.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Hi Yuanhuan,Thank you for your feedback. We're sorry to hear about your experience with our payment process. We understand the convenience and efficiency of tap-to-pay and pre-authorized payments, and it's concerning that our motel hasn't adopted these modern methods. We're taking your feedback seriously and will look into upgrading our payment systems to offer a more seamless and up-to-date experience for our guests.If you experienced any other issues or have suggestions on how we can improve, we'd appreciate hearing from you. Your feedback helps us identify areas where we can better meet the expectations of our guests. Thank you for choosing our motel, and we hope you'll consider giving us another chance to offer you a smoother experience in the future. Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 1 May 2024
Hi Bin,Thank you! We're glad you had a good experience. If you'd like to share more feedback or have any questions, we're here to help. We look forward to welcoming you back for another enjoyable stay!Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Sadig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good 👍
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Hi Sadig,I'm thrilled to hear that you had a positive experience during your stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards, Solo MotelCustomer Care Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I wish I could rate this place higher. Check in was super sketchy as they asked me to pay in cash instead of my card. Never have I ever had a place I was staying prefer that. I was told at check in that housekeeping comes each day, which I asked if I could opt out of housekeeping. I was told yes. When I went out to explore on my first day, I went to the front desk and reminded them again that I did NOT want housekeeping that day. I was told it’s okay, that they will only come in to replace towels and clean the bathroom. I told them I didn’t want that, and the women confirmed no housekeeping. When I come home that day, I walk in to find that my AC was turned on, towels were missing, and the money envelope that I had left in my room had been moved. Thankfully I was smart and removed the cash before I left that day. On my 2nd day, I was leaving and was stopped in the parking lot by the man at the front desk. I told him about what happened, and again asked to have no service today. He would not take no for an answer and demanded that I explain why I did not want a service that was provided. I said since I left in the morning it would be unnecessary for me. I explained that I did not want anyone in my room since things had been moved and I had already said no. I was met with hostility, and it made me very uncomfortable.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Guest,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you only rated us with two stars, but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Ryan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and conscientious. Checking in was fast and easy. Central parking lot was very convenient. Overall, this is a great motel in the area. I will plan to stay again next time I'm in the area.
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 7 Nov 2023
Dear Ryan,We appreciate your positive feedback and are thrilled to hear that you found our staff friendly and conscientious, and that the check-in process was fast and easy. It's wonderful to know that you found the central parking convenient, and that you consider our motel to be great. We look forward to welcoming you back on your next visit to the area. Best Regards, Solo MotelCustomer Care Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 7 Nov 2023
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Donald

GREAT
Stayed 1 night in Nov 2023
Response from Customer Care Team on 3 Nov 2023
Dear Donald, thank you for your brief but positive feedback. We're thrilled to hear that you had a great experience during your stay with us. Our team strives to provide excellent service, and your satisfaction is our top priority. If you ever have more detailed feedback or if there's anything specific that made your stay great, please feel free to share. We look forward to welcoming you back in the future and providing you with another fantastic experience.Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Brittany

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was hella nice and I will be returning if I come back to LA! Pretty close to downtown (short & cheap Uber ride) and nice if you don't want to be in the city. The room was really nice and the LED lights were awesome. There's an HDMI port for the TV! The staff were really nice, provided us an air freshener and microwave and accommodated all our questions. Room looks exactly like the pictures. So so nice
Stayed 4 nights in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Hi Brittany,We're thrilled to hear that you had a fantastic experience during your stay with us in LA! Your positive feedback about the convenient location, well-appointed room with LED lights and HDMI port, and the helpful and accommodating staff is much appreciated. We're delighted that you found the room to be as it appeared in the pictures and that you enjoyed your stay. We look forward to welcoming you back on your next visit, and thank you for your kind words!Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to spend a night
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 26 Oct 2023
Dear Guillermo,Thank you for your brief but positive feedback! We're pleased to hear that you had a great experience during your stay. If there's anything specific you'd like to share or any suggestions for making your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable night.Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Wilfredo

Stayed 1 night in Oct 2023
Response from Customer Care Team on 14 Nov 2023
Hi Wilfredo,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Solo MotelCustomer Care Team

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom was really clean and staff was nice
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Daisy, we appreciate your positive feedback. It's great to hear that the bedroom was really clean, and you found the staff to be nice. We hope to have the pleasure of hosting you again in the future.Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Isai

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 24 Oct 2023
Dear Isai,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Customer Care Team on 30 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in the best area but there was no issues with the motel
Stayed 4 nights in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Hey Karina, thanks for leaving us a positive rating! We hope you had a pleasant and relaxing stay at Solo Motel. Sorry to hear that our property was not in an area that was entirely to your liking. We totally get where you're coming from and appreciate you pointing your apprehensions out - it gives us a better perspective of our establishment. We are happy to learn that our accommodations satisfied you, and just a heads up - it's always a good idea to stay alert when you're out and about, no matter where you are in LA. Travel safe, and hope to see you again soon!Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Neale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. It felt very modern.
Stayed 3 nights in Aug 2023
Response from Customer Care Team on 11 Sept 2023
Hey Neale, Thank you for the positive rating. We are happy to know that you enjoyed our clean and modern accommodations. We hope your stay at Solo Motel was comfortable and you had easy access to everything you needed. See you soon for another pleasant stay during your next trip to the area.Best Regards, Solo MotelCustomer Care Team

8/10 Good

Isis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good stay for three nights. Very comfortable beds to sleep on and the led lights were very nice addition to the room. Very nice staff.
Stayed 3 nights in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Hey Isis, Thank you for the positive rating. We are delighted to hear that you had a very good stay with us. We are glad you liked the LED lights in your room and found the beds comfortable, and we appreciate your kind words for our staff. Do let us know if there is anything we can do to make the next stay even more enjoyable for you. Happy travels, and see you again when you return to Los Angeles!Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Customer Care Team on 22 Aug 2023
Hey Jennifer, Thank you for the stellar review. We hope your stay was comfortable and you enjoyed your time with us. See you soon for another great stay during your next trip to the area.Best Regards, Solo MotelCustomer Care Team

8/10 Good

Newman

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property itself is located in a unclean environment. But once you arrive on the premises it doesn’t feel like you’re in that area. Place looks just like the photos. Staff is friendly and nice. Room could use some more attention when it comes down to being cleaned, they seem to do more surface cleaning than in-depth. Overall I would give them a 7/10
Stayed 4 nights in Jul 2023
Response from Customer Care Team on 14 Aug 2023
Dear guest, Thank you for the positive rating. We appreciate you taking the time to give us some feedback. We are glad that you found our staff pleasant and friendly, and we hope your stay was relaxing and you had a good night's sleep at our property. Sorry to hear that our property was not located in an environment that particularly appealed to you. While we don't have much control over the outside of the motel, we try our best to ensure everything is disinfected, clean, and functioning properly inside the building. That said, we have noted your comment about housekeeping, and we will see to it that our staff does a better job of preparing the rooms moving forward. Hope to see you again soon and delight you with a superior experience during your next trip to the area.Best Regards, Solo MotelCustomer Care Team

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area isnt great, but the ownership keeps the property itself super nice and theyre super friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Stayed 3 nights in Jun 2023
Response from Customer Care Team on 6 Jul 2023
Hey Jason, Thank you for the positive rating. We hope your stay was comfortable and you enjoyed your time with us. See you soon for another pleasant stay during your next trip to the area.Best Regards, Solo MotelCustomer Care Team

8/10 Good

Leah, Phoenix

Liked: Cleanliness, property conditions & facilities
When I pulled into the parking lot the hotel owner/manager saw 3 people in my car. When I went to check in he asked me how many people were checking in and I said 2. He said he saw 3 people and only two were allowed to check in and there were no visitors allowed in the rooms. He also informed me I would have to pay $50 cash which I didn’t have. He directed me to an atm down the street at a local supermarket. It was pretty close but that caught me off guard. Since no visitors were allowed, I had to immediately bring my friends to their hotel room before I was allowed to check in. Once I returned he asked me for id for me and my daughter. I told him she was a minor. He asked how old she was. I told him 13. He asked if I had her passport. I said no as we are American citizens and she doesn’t have any id. He looked dubious to say the least. Eventually I was given the room key. Parking is a bit limited. The room was clean but did have a VERY strong deodorizer smell that gave me a headache at first. The temperature and mattress were comfortable and the hotel was walking distance to the concert venue I was going to but the walk was scary. This neighborhood is ROUGH and that’s putting it gently. Upon checkout my deposit was returned. I would stay here again now that I know the visitor restrictions because it was affordable and close to that specific venue (bmo stadium).
Stayed 1 night in May 2023

2/10 Terrible

Khwanjit

Travelled with family
Disliked: Staff & service
Stayed 4 nights in May 2023
Response from Customer Care Team on 24 May 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was a decent place to stay at am affordable price. Keep in mind it is in an area that’s a little ghetto but they take security seriously that only people getting the room are the only one on the property.
Stayed 4 nights in May 2023
Response from Customer Care Team on 16 May 2023
Hey Roddy, Thank you for the positive rating. We are glad to hear that you enjoyed our affordably priced accommodations. We do apologize for the fact that the area did not particularly appeal to you. We understand your apprehensions, and as you rightly pointed out, we have measures in place to make our guests feel secure inside the building. Furthermore, our location allows you to explore Los Angeles with ease. We trust that the positives of your stay outweighed any downsides, and we hope to welcome you back when you are next in town.Best Regards, Solo MotelCustomer Care Team

2/10 Terrible

Alejandro

Stayed 1 night in Apr 2023
Response from Customer Care Team on 3 May 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Jeffrey

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
It's always a red flag when they ask you for a cash deposit. The room was nice, but there was no overhead lighting for the bed save for some weird multi-colored disco thing? (?) Also: Extremely loud club music until midnight across the street. Forget about shuteye until late. Also no "Do not disturb" flyer
Response from Customer Care Team on 26 Apr 2023
Hi Jeffrey, Thank you for your review. We appreciate you taking the time to give us some feedback. Sorry for the comfort and noise issues that you experienced during your stay. We apologize for the inconvenience caused and will work hard to address your concerns. Also, while the external noise issue is outside of our control somewhat, we could have moved you to another, more peaceful room, if available, had we been alerted to this issue during your stay. As for the cash deposit, like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check-out, subject to a quick inspection of the room. We hope this information is helpful, and we look forward to another opportunity to host you more successfully in the future.Best Regards, Solo MotelCustomer Care Team

10/10 Excellent

Arley

Stayed 1 night in Apr 2023
Response from Customer Care Team on 9 May 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Customer Care Team on 17 Apr 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Xiaofen

Stayed 3 nights in Apr 2023
Response from Customer Care Team on 11 Apr 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Solo Motel was clean, convenient with friendly staff. The room was comfortable, with all the essentials you would need. Our room had parking directly outside our door which was perfect. The surrounding area is a little run down, but this shouldn’t stop you from staying here, it’s a perfect stop for a night or two and close enough to central locations (Crypto Arena etc).
Stayed 1 night in Apr 2023
Response from Customer Care Team on 10 Apr 2023
Hey Samuel, Thank you for the positive rating. We are glad that you enjoyed our clean, comfortable, and well-stocked accommodations, and it's nice to read that the location of the parking spot was perfect for you. Our staff also thanks you for the nice comment. Sorry to hear that the motel's surrounding area did not particularly appeal to you. As you rightly pointed out, our location puts you close to central locations, and we sincerely hope that this did not detract from the overall experience too much. We trust that the positives of your stay outweighed any downsides, and we looking forward to having you back the next time you are in the area.Best Regards, Solo MotelCustomer Care Team

2/10 Terrible

Maria

Stayed 2 nights in Apr 2023
Response from Customer Care Team on 27 Apr 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Ahbedoh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Care Team on 15 Mar 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Good

Pamela

Stayed 1 night in Feb 2023
Response from Customer Care Team on 16 Feb 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked it
Solo Motel had everything I needed for a solo trip to LA. A bed, a shower, and room with a lock to keep my stuff while I went out. Would definitely stay there again.
Stayed 4 nights in Nov 2022
Response from Customer Care Team on 24 Nov 2022
Hey Garrett, Thank you for the stellar review. We are delighted to hear that our accommodation had everything you needed for your solo trip to LA. We hope your stay was comfortable and you enjoyed your time with us. Safe travels, and see you again very soon!Best Regards, Solo MotelCustomer Care Team

8/10 Good

Ayanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Sep 2022
Response from Customer Care Team on 28 Sept 2022
Hey Ayanna, Thank you for the positive rating. We are glad to hear that you had a very good stay with us. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Solo MotelCustomer Care Team

8/10 Good

Janessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside property looks a bit sketchy BUT inside of the room was a lot nicer than I expected!
Stayed 1 night in Sep 2022
Response from Customer Care Team on 23 Sept 2022
Hey Janessa, Thank you for the positive rating. We are pleased to know that your room exceeded your expectations. We hope your stay was relaxing and you had easy access to everything you needed. Sorry to hear that the outside of the property did not particularly appeal to you. We have noted your feedback, and we will discuss it with the concerned team. We trust that everything else was to your satisfaction, and we hope to see you again soon for another pleasant stay during your next trip to the area.Best Regards, Solo MotelCustomer Care Team

6/10 Okay

Fabi

Stayed 1 night in Sep 2022

2/10 Terrible

Martin

Stayed 1 night in Aug 2022
Response from Customer Care Team on 17 Aug 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

8/10 Good

Isaac

Stayed 2 nights in Jul 2022
Response from Customer Care Team on 25 Jul 2022
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

10/10 Excellent

Yingbin

Stayed 2 nights in Jun 2022
Response from Customer Care Team on 18 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Nice little motel. just a heads up- there isn't a microwave! Perfectly serviceable and mostly clean.
Stayed 4 nights in May 2022
Response from Customer Care Team on 18 May 2022
Dear guest, Thank you for the positive rating. We are glad that you liked our accommodation, and we hope your stay was relaxing and you had a good night's sleep at our property. Sorry for any disappointment with the expectation of a microwave. We hope this aspect of your visit did not inconvenience you too much. We trust that everything else was to your satisfaction, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Solo Motel Customer Care Team

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luce estar nuevo y con remodelación reciente
Stayed 1 night in Feb 2022
Response from Customer Care Team on 3 Mar 2022
Dear guest, Thank you for the positive rating. We are glad to know that you noticed our recent upgrades, and we hope your stay was comfortable and you enjoyed your time with us. Looking forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Solo Motel Customer Care Team

8/10 Good

Janette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Customer Care Team on 22 Feb 2022
Dear guest, Thank you for the positive rating. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next stay even more enjoyable for you. Hope to see you again soon during your next trip to the area. Best Regards, Solo Motel Customer Care Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Customer Care Team on 17 Feb 2022
Dear guest, Thank you for the positive rating. We hope your stay was comfortable and you enjoyed your time with us. Looking forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Solo Motel Customer Care Team

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice
Stayed 3 nights in Feb 2022
Response from Customer Care Team on 15 Feb 2022
Dear guest, Thank you for the positive rating. We are glad that you liked the rooms, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next stay even more enjoyable for you. Hope to see you again soon for another pleasant stay during your next trip to the area. Best Regards, Solo Motel Customer Care Team

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jan 2022
Response from Customer Care Team on 19 Jan 2022
Dear guest, Thank you for the positive rating. We are glad to hear that you liked our accommodation. We hope your stay was comfortable and you enjoyed your time with us. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Solo Motel Customer Care Team

8/10 Good

Jairo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Guest Experience Team on 3 Jan 2022
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay here overall! My only complaint is that the towels were a little stained and were extremely rough!!! They all looked old and used; should definitely be replaced. Also, there wasn’t a real blanket. The “blanket” on the bed was as thin as the sheets. So you have to sleep with the heater on or you’ll freeze (I visited in December.) Other than that, everything was good. Easy check in and out.
Stayed 1 night in Dec 2021
Response from Guest Experience Team on 17 Dec 2021
Dear guest, Thank you for your review. We are pleased to hear you had a great stay overall. We are glad to read that you had an easy check-in/check-out experience, and we hope you had a restful night at our property. Sorry for the comfort issues you describe with the towels and the blanket. We appreciate your feedback as we hope to make continuous improvements based on what we learn from our guests. We trust that the positives of your stay outweighed the downsides, and we look forward to hosting you again when you return to Los Angeles. Best Regards, Solo Motel Customer Care Team