Holiday Homes in Los Gatos Creek Trail

"Room wasn’t the cleanest and the pull out couch was broken, but staff was so kind and professional, offering switch us room.things gets overlooked, accidents happen but they had top notch excellent customer service. I will be booking with this hotel again. "

"I have stayed here several times, but I noticed they have made some upgrades, such as adding more lighting to their parking lot but it’s not too bright to where you can’t sleep at night. I really like the area, and the staff is friendly."

"We booked this hotel because it was close to an activity we had planned. We were looking forward to swimming in the pool and going to the hot tub but the hot tub was closed and the door to the pool seemed to be broken. The receptionist tried to help us but couldn’t figure it out herself, she had to call maintenance which took a while to get there cutting into our pool time. Overall we were satisfied with the help we received but disappointed to not be able to get into the hot tub because it was dirty. "

"Staff was very kind. The pet fee is overpriced in my opinion. It’s a brand new building so everything is new and very well taken care of."

"I wish I can remember the name of the two ladies that checked us in. They were awesomeeeeeee!! They are the definition of GREAT CUSTOMER SERVICE!."

"A clean and quiet hotel within just minutes of the airport!"

"Staff was very friendly and accommodating."

"First time staying at Hotel Paradox and was not disappointed. Everything was great. Checking-in was painless, the rooms were clean and comfortable for a family of four, and the pool was very welcoming. Highly recommend and would 100% stay again. Can not say enough good things about it. "

"Very close to Sea Cliff State Park where we spend the day swimming. Lots of restaurant options nearby and easy drive into Santa Cruz."