San Jose Hotel Guide. Hotels in West San Jose, San Jose, United States of America

"great stay"

"1st, plenty of parking. Rooms are comfortable and spacious. The inner court is very tranquil. The only downside is in the H bldg, the rooms are noisy. We could hear the people upstairs every step in their room. Next door in the morning you can hear the housekeeping in the rooms next to you. Enough noise to wake me at times. All in all, I will stay again. Just in a different room this time."

"Staff was excellent. Very peaceful, and a super easy trip into Santa Cruz or Capitola."

"BED BUGS!!!!!! BED BUGS!!!! I woke up at 6 am to see bed bugs crawling in the bed. I got out of the room with all my things as quick as possible, without showering or really getting ready. I took pictures of the bugs before I left. At the desk, the young man working was very apologetic and gave me large trash bags for my bags to keep things from contaminating my car, etc. The front desk said he couldnt issue me a refund for the stay until the manager was not on duty but he would have him call me asap when he arrived in 30 minutes. I skipped my plans for the day and drove the 2 hrs home to deal with decontamination of my things. The manager never called me, so a couple hours later I called the hotel. The manager was frankly rude-didn’t acknowledge my experience and apologize. He said he would need to have housekeeping determine it there were in fact bed bugs and have a professional service come out before they would consider reimbursement. It was like he thought I was lying. I sent him the time and location stamped photos of bed bugs and I got an email back that stated the same thing, with no offer to reimburse my stay. At least in the email there was an apology. Now the hotel is not expensive -only like 225 a night, it’s more a thing of principle. Considering the situation I would have expected my room to be comped and for them to offer to pay for my things to be cleaned. They did nothing. Horrible."

"Should have microwave"

"Room is clean and spacious and the staff are always nice. They have a lot of options for breakfast. My kid’s only complaint is that the pool isn’t heated. "

"Safe and quiet"

"Friendly enough staff and rooms were clean but keep in mind this is an older property. Cage on site was a major perk for breakfast or late night dining!"

"we stayed there for one week and AC wasn’t working the whole stay and they didn’t transfer us to a different room. Mind you that we have two toddlers!"