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Reviews of Kilworth House hotel & Theatre

4 out of 5
Kilworth House hotel & Theatre
Lutterworth Road, Lutterworth, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 89 reviews" "
Rating 8 - Good. 20 out of 89 reviews" "
Rating 6 - Okay. 4 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 0 out of 89 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig, IPSWICH

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing country hotel
Stayed 1 night in Apr 2024
Response from Lee on 6 May 2024
Thank you for your review

10/10 Excellent

Susannah

Stayed 1 night in Mar 2024
Response from Lee on 12 Apr 2024
Thank you for your review

10/10 Excellent

Blessing

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Serene and Beautiful
Stayed 1 night in Dec 2023
Response from Lee on 13 Feb 2024
Thank you for your review

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from Lee on 13 Feb 2024
Thank you

10/10 Excellent

GRAHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence !
Stayed 1 night in Nov 2023
Response from Lee on 10 Nov 2023
Thank you

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to relax and unwind- the staff are excellent and special mention to Becky and Millie on reception- food superb and location is idyllic with views over rolling shire’s countryside. The luxury rooms are beautiful and worth paying the extra for.
Stayed 2 nights in Oct 2023
Response from Lee on 21 Oct 2023
Thank you for your review

10/10 Excellent

deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night for a party. Beautiful property and fab service
Stayed 1 night in Oct 2023
Response from Lee on 10 Oct 2023
Thank you for your lovely review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lee on 14 Sept 2023
Thank you

10/10 Excellent

Christine

Liked: Amenities
From entering on arrival the friendliness of all the staff was most welcoming and this was reflected throughout our stay with a special mention for the reception staff in particular. We would not hesitate in recommending Kilworth House and we shall certainly be making future visits.
Stayed 3 nights in Sep 2023
Response from Lee on 10 Sept 2023
Thank you for your lovely review

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a a luxury suite which was above and beyond our expectations. The building is magnificent with every attention to detail keeping all of its charm and grandeur yet incorporating all the modern necessities. The staff were extremely warm, welcoming and very professional. Would highly recommend this venue and hoping to return soon for one of the outdoor theatre performances.
Stayed 1 night in Sep 2023
Response from Lee on 8 Sept 2023
Thank you for your lovely review

10/10 Excellent

Denise

Stayed 1 night in Aug 2023
Response from Lee on 27 Aug 2023
Thank you

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable accommodation in spacious room with luxury bathroom. Staff extremely welcoming and caring. Going to the outdoor theater for an excellent production of “Hairspray” was outstanding.
Stayed 3 nights in Jun 2023
Response from Lee on 3 Jul 2023
Thank you for your review

10/10 Excellent

Gail

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
First rate in all respects.
Stayed 1 night in Jun 2023
Response from Lee on 3 Jul 2023
Thank you for your review

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from Lee on 24 Jun 2023
Thank you

10/10 Excellent

neil

Excellent
Stayed 1 night in Apr 2023
Response from Lee on 24 Apr 2023
Thank you for your review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lee on 27 Feb 2023
Thank you for your lovely review

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Kilworth House many times over the past 15 years for lots of different occasions and have always left feeling happy and satisfied in all areas of their services. Fantastic place and wonderful staff
Stayed 1 night in Feb 2023
Response from Lee on 6 Feb 2023
Thank you for your lovely review

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel set in lovely grounds. We had a garden view room which was tastefully decorated and very comfortable. Dinner and breakfast in the Orangery were both delicious and all the staff we encountered were most pleasant and helpful. Excellent all round.
Stayed 1 night in Oct 2022
Response from Lee on 10 Oct 2022
Thank you for your lovely review

10/10 Excellent

Ian

Stayed 1 night in Sep 2022
Response from Lee on 1 Oct 2022
Thank you for your kind review

4/10 Poor

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be very wary of the service
Booked the Hotel after booking for the Bee Gees Trubute in the Theatre. Booked a "Garden Room" which was a view of trees!! Although September the weather was mild and sunny and had great picnic in the grounds. Show venue was great but bar service was slow so gave it a miss. Show itself was great and would definitely go again. HOWEVER thats when things started to go wrong. Breakfast was an absolute disaster. 2 unsuspecting staff members on, coping with an ever growing influx of guests. To cut long story short, we ended up walking out without having even our tea/coffee being served. Complained at reception, who did not help in any way. Found that another coupme had walked out in disgust too. Checked out and asked re Garden Room and appears they are all categorised as that!! When asked a refund for breakfast was told that as we had booked through 3rd party forget it. Anyway was contracted by Michelle who offered discount off next visit. She admitted responsibility and put it doen to student staff returning to college/University The room is the most i have ever paid for and to be offered a discount off the next visit is an insult. Will return to the Theatre but not to stay at the hotel.
Stayed 1 night in Sep 2022
Response from Lee on 26 Sept 2022
Good Afternoon ChristopherI am pleased you enjoyed the show although were let down with the bar service. The bar does get extremely busy before the show and in the interval. With the number of guests who attend the theatre we also open our Staging Post Log cabin which also has a bar in. I am really sorry you had issues at breakfast and these weren't resolved at Reception for you on the day however I can see from your review that Michelle has made contact with you and offered discount on your next visit. We would like to welcome you back to Kilworth House Hotel and Theatre and if you did want to take up Michelle's offer on your next stay we will happily arrange this for you.

8/10 Good

Martina

Stayed 1 night in Sep 2022

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big thumbs up from me
A lovely place to stay. Theatre is excellent and perfect when topped with a meal and stay.
Stayed 1 night in Sep 2022
Response from Lee on 17 Sept 2022
Thank you for your lovely review

10/10 Excellent

Anthony

Stayed 1 night in Sep 2022
Response from Lee on 16 Sept 2022
Thank you for your kind score

6/10 Okay

roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Samantha

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, excellent staff, would get a 10 but breakfast options were not fully available.
Stayed 1 night in Apr 2022
Response from Lee on 24 Apr 2022
Thank you for your review

4/10 Poor

Mrs Esther

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I took my Mother to this hotel for a treat and it was very disappointing . The building and grounds are fabulous and the room was very good but the food and restaurant let it down badly . The service was so bad at dinner that I had to get up and find someone to clear our dirty plates after half an hour waiting as our waitress was too busy chatting . The restaurant was not busy . Breakfast was awful and had obviously been cooked a long time before it was served . It was stone cold, hard , broken fried eggs and after trying to complain we just left it in the end . Room and breakfast approx £200 a night . No staff training at all . Avoid this place .
Stayed 1 night in Mar 2022
Response from Lee on 21 Mar 2022
Good Morning Esther I am really sorry to read that you had issues with service and food here at Kilworth House Hotel. I have asked Pedro our Operations Manager to be in touch to discuss this with you. Kindest Regards Lee

10/10 Excellent

chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Lee on 1 Mar 2022
Thank you

10/10 Excellent

Steven

Stayed 1 night in Feb 2022
Response from Lee on 1 Mar 2022
Thank you

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay!
We stayed at Kilworth House as we were attending a wedding in the area. It had good previous reviews and we were not disappointed. The building and the interiors are really lovely with great attention to detail. The fires were burning so it was really cosy and the staff were all really friendly. We enjoyed a meal in the Orangery and breakfast was also very nice. Our room was comfortable and very clean. Bed was comfy and it was nice to have tea and coffee making facilities.
Stayed 2 nights in Feb 2022
Response from Lee on 23 Feb 2022
Good Afternoon Thank you for your lovely review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Booked a night way for wife’s birthday. Lovely hotel excellent service all round
Stayed 1 night in Jan 2022
Response from lee on 17 Jan 2022
Thank you for your lovely review

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Sadly the staff let our stay down breakfast staff left to serve no management around so it became more like fawlty towers so very sad
Stayed 1 night in Dec 2021
Response from Lee on 31 Dec 2021
Good Afternoon Sharon I am sorry you had issues with your stay. If your able to contact the hotel with more details we can get our Food and Beverage Manager to look into these and come back to you. Kindest Regards Lee

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing place, everything you would want for a special time away, loved it
Stayed 1 night in Dec 2021
Response from Lee on 20 Dec 2021
Thank you for your lovely review

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely room and property. While the front desk was fine, maid service spotty and food/bar service terribly disorganized. Breakfast was fine, but definitely head out for dinner, which was basically banquet fare.
Stayed 3 nights in Dec 2021
Response from Lee on 17 Dec 2021
Good Morning Tracy Thank you for your feedback. If your able to provide any more details regarding dinner I can pass this onto our Head Chef. Kindest Regards Lee

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was murder!!
The stay was memorable. We have been many times and have always been happy with the shows. Etc. We went to the murder mystery night. We never solved it but it was fun trying.
Stayed 2 nights in Oct 2021
Response from Lee on 3 Nov 2021
Thank you for your kind review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing stay
Superb hotel. Clean, comfortable. Beautiful breakfast room.
Stayed 1 night in Oct 2021
Response from Lee on 1 Nov 2021
Thank you for your lovely review

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Service in restaurant is awful. Suggest would be stayers look ar trip advisor.
Stayed 1 night in Oct 2021
Response from Lee on 25 Oct 2021
Good Morning Andrew I am so sorry to hear you received poor service in the Restaurant. Please could you provide details of your stay and the issues you had so I can ask our Operations Manager to respond to you. Kindest Regards Lee

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Lee on 26 Jul 2021
Thank you

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely house, but service could be better
Beautiful house in lovely grounds. Very good decorative order and very clean. Room was well maintained and traditionally furnished, the ensuite bathroom was well appointed although the over bath shower door leaked so the floor became wet. The food was ok but nothing special and service was fairly friendly but a bit slow, it took three attempts to get our bill for dinner right.
Stayed 1 night in Jun 2021
Response from Lee on 14 Jun 2021
Good Morning Richard I'm sorry to hear of the slow service and issues with your bill. If your able to contact us at the Hotel so we can look into this for you that would be great. Kindest Regards Lee

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Lee on 9 Dec 2019
Good Morning Are you able to provide any feedback to help us improve in the future Kind Regards Lee

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great country hotel
Lovely country hotel, great time meeting with the family for a special birthday dinner. Very good meal and plenty of time and space to socialise as a family - no pressure for party to leave. We stayed on overnight - upgraded to a superb room. Very comfortable with a good breakfast in the morning. Great Christmas decorations, in a traditional style with open fires - just a great atmosphere.
Stayed 1 night in Nov 2019
Response from Lee on 27 Nov 2019
Good Morning Thank you for your lovely review. We hope to Welcome you back to Kilworth House Hotel and Theatre in the near future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and consistent service. Nothing was too much trouble for any member of staff.
Stayed 1 night in Oct 2019
Response from Lee on 22 Oct 2019
Thank you for your lovely review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good facilities, restaurant friendly helpful staff and device .
Stayed 1 night in Aug 2019
Response from Lee on 27 Aug 2019
Thank you for your lovely review We look forward to Welcoming you back to Kilworth House Hotel and Theatre in the future

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Lee on 19 Aug 2019
Thank you for your lovely score We look forward to Welcoming you back to Kilworth House Hotel and Theatre

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, just a wonderful hotel with helpful staff. Thank you
Stayed 1 night in Aug 2019
Response from Lee on 19 Aug 2019
Thank you for your lovely review

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Lee on 13 Aug 2019
Thank you for your lovely score We look forward to Welcoming you back to Kilworth House Hotel and Theatre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Lee on 12 Aug 2019
Thank you for your lovely score

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com over priced
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open air theatre. Excellent, friendly staff service in ALL areas; very impressed
Stayed 1 night in Jul 2019
Response from Lee on 25 Jul 2019
Thank you for your lovely Review We hope to Welcome you back to Kilworth House Hotel and Theatre in the near Future

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019
Response from Lee on 22 Jul 2019
Thank you for your review We look forward to Welcoming you back to Kilworth House Hotel and Theatre soon

6/10 Okay

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019