Madeira Region Holidays

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Staff is very friendly and professional. Lots of accommodations within 30 min walk. Had a very pleasant stay

The property was kept clean and tidy and there were so many great spots to enjoy the views and always with a great ambiance. The direct access to the ocean for swimming and snorkelling was one of our favourite parts.

Fabulous location, friendly staff,great breakfast, very clean. Would have preferred 2nd floor room as lots of people continuously walking past our balcony.