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Reviews of The Olde Bell, BW Signature Collection

2 out of 5
The Olde Bell, BW Signature Collection
High Street, Hurley, Maidenhead, England

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 264 reviews" "
Rating 8 - Good. 91 out of 264 reviews" "
Rating 6 - Okay. 42 out of 264 reviews" "
Rating 4 - Poor. 19 out of 264 reviews" "
Rating 2 - Terrible. 12 out of 264 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and shower, staff really pleasant
Stayed 1 night in Apr 2024
Response from The Olde Bell Team on 14 Apr 2024
Hi ColinThank you for taking the time to review The Olde Bell Hotel. We are glad you had a great stay here and look forward to seeing you again soon. Kind Regards The Olde Bell Hotel

10/10 Excellent

Gerhard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein tolles Hotel, gerne wieder!
Stayed 1 night in Feb 2024
Response from The Olde Bell Team on 23 Feb 2024
Hi Gerhard Thank you for taking the time to review The Olde Bell Hotel. We are glad you had a great stay. We hope to see you again soon!

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty village and area. Good value for money. Nice, clean, if basic rooms, but nice comfortable bed. Lots of parking. Good breakfast. Friendly staff, if gaps in when you could find them. Access to Thames path. A couple of options for food. I went to The Rising Sun. Good beer and a buzz in a Thursday evening, and food choice okay (but not inspiring). Amazingly in this day and age, no WiFi so back to paper and pen for working I’d be happy to stay again
Stayed 1 night in Feb 2024
Response from The Olde Bell Team on 23 Feb 2024
Hi Ian Thank you for taking the time to review The Olde Bell Hotel. We are glad you had a great stay. We hope to see you again soon!

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a last minute stay for the weekend with my partner. We were greeted with a warm welcome on arrival, and to our surprise when we got to the room we noticed that we had been upgraded which was delightful! The hotel and our room were gorgeous. The breakfast was delicious. Really cannot fault our experience. Thank you to the staff x
Stayed 2 nights in Jan 2024
Response from The Olde Bell Hotel on 8 Feb 2024
Hi Charlotte Thank you for taking the time to review The Olde Bell Hotel. We are pleased to hear that you and your partner had a great time here. We look forward to seeing you again soon!Kind Regards

8/10 Good

Giles

Travelled with family
Liked: Cleanliness, staff & service
Good spot for exploring the local area whilst being a quiet getaway
Stayed 1 night in Jan 2024
Response from The Olde Bell Hotel on 8 Feb 2024
Hi Giles Thank you for taking the time to review The Olde Bell Hotel. We are glad to hear that you had a great stay. We look forward to seeing you again soon.

8/10 Good

Paul Dend

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel Village location Friendly staff
Stayed 3 nights in Jan 2024
Response from The Olde Bell Hotel on 22 Jan 2024
Thank you for taking time to do your feedback.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Amazing building with great features, though finished with a luxury feel. Restaurant food was good value for money and really tasty. Friendly service by all staff from check in, dining, breakfast to check out
Stayed 1 night in Jan 2024
Response from HUMA on 15 Jan 2024
Thank you again, for the lovely feedback.We look forward to welcoming you back again

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely village location
Lovely room and gardens. Not sure if just because it was twixmas but the menu was limited to fried dishes so we had to go to the other village pub for food. Breakfast was reasonable.
Stayed 1 night in Dec 2023
Response from Huma on 15 Jan 2024
Thank you for your feedback.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Huma on 15 Jan 2024
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay
I booked a superior double room for my parents for christmas. Upon arrival they were upgraded for free to the bridal suite. Room was clean, and warm (maybe a bit too warm). The next morning however my dad had a shower but the water was like a tap rather than a shower so maybe it needed a good descaling inside the head, he tried changing the head as it was a multi pressure but again water only can out the sides not the shower holes. Breakfast was not great. There was a small continental or fried. Bacon was dry, and sausages were hard so probably cooked in advance. Overall not a bad stay and they said they would stay again just no breakfast
Stayed 1 night in Dec 2023
Response from Huma on 15 Jan 2024
Thank you for the feedback provided, we have had maintenance look at the problems experienced with the shower, all Is fixed.

6/10 Okay

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great food and great staff
The pub restaurant is lovely, the food is great and the staff are welcoming. I stayed in a very nice room in the brick barn. My only complaint would be the WiFi is poor. I wanted to watch the footy on my iPad and the signal was not strong enough to get me a continuous signal so cut out a lot. Wi-Fi in the pub is perfect.
Stayed 1 night in Dec 2023
Response from Huma on 15 Jan 2024
Dear Carl , Thank you for the feedback , we are looking in to the Wi-Fi strength around the building.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from He on 15 Jan 2024
Thank you for your feedback

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Huma on 15 Jan 2024
Thank you for your feedback

8/10 Good

hilary

Stayed 1 night in Nov 2023
Response from Hr on 15 Jan 2024
Thank you for your feedback

10/10 Excellent

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Nice rooms, great breakfast - avoid the curry
Hotel room spacious , lovely roll top bath. Breakfast was very nice, staff attentive and good variety. We dined on the first night and had the curry special which was very poor and staff didn’t seem to know what they were serving. Was told chicken or vegetable curry, chose chicken which should have been described as chickpea with a few pieces of chicken , I think it was the veg curry with a few pieces of chicken added. Very disappointed with the curry special and staff on that night, took long time to get served at bar too.
Stayed 1 night in Oct 2023

2/10 Terrible

Philip

Travelled with partner
Disliked: Amenities
Dinner truly dreadful.
Stayed 1 night in Oct 2023

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Stacey on 31 Oct 2023
Thank you for choosing to stay with us and for leaving your score - we hope to see you again in the future Kind RegardsThe Olde Bell

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stacey on 31 Oct 2023
Thank you for choosing to stay with us and for leaving your lovely score. We hope to see you again in the futureKind RegardsThe Olde Bell

6/10 Okay

temi

Disliked: Staff & service
Very hard to locate and not in London as I was led to believe. Staff was not helpful.
Stayed 1 night in Sep 2023
Response from Stacey on 12 Oct 2023
Thank you for choosing to stay with us and for taking the time to leave your review. We are sorry to read we are not located in London as you would have liked for. We appreciate your feedback. Kind RegardsThe Olde Bell

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely historical building and great breakfast. Just a shame there was no cask ale.
Stayed 1 night in Sep 2023
Response from Stacey on 2 Oct 2023
Thank you for choosing to stay with us here at The Olde Bell and for leaving your lovely review. We hope to see you again in the futureKind RegardsThe Olde Bell

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Stacey on 27 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell & for taking the time to leave your rating. We do hope to see you again in the future. Kind RegardsThe Olde Bell

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Stacey on 27 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell & for taking the time to leave your rating. We do hope to see you again in the future. Kind RegardsThe Olde Bell

6/10 Okay

roderick

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Stacey on 27 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell & for taking the time to leave your rating. We do hope to see you again in the future!Kind RegardsThe Olde Bell

10/10 Excellent

Eileen

Stayed 1 night in Sep 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell. We are thrilled to read you enjoyed your stay and look forward to seeing you again soonKind RegardsThe Olde Bell

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell. We are pleased to see you enjoyed your stay and look forward to seeing you again in the future. Kind RegardsThe Olde Bell

10/10 Excellent

Joy

Stayed 1 night in Aug 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell, we are thrilled to see you enjoyed your stay and look forward to seeing you again soon!Kind RegardsThe Olde Bell

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop
Lovely setting. Beautiful old pub. Great food and people.
Stayed 1 night in Aug 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell. We are thrilled to read you enjoyed your stay and look forward to seeing you again in the futureKind RegardsThe Olde Bell

6/10 Okay

JL

It’s an old building so you have to take that into consideration however as always it’s the little things. (No coffee in the room, the first day, no tea or coffee in the room the second day). Breakfast is a buffet and bit of a free for all with staff that don’t seem to know or care what they’re doing. Basically keep your expectations low, and then you won’t be disappointed.
Stayed 2 nights in Aug 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell, We appreciate the feedback as this helps us make improvements for the future.We hope to see you again soon. Kind RegardsThe Olde Bell

4/10 Poor

Nick

The ‘luxury’ room in the annexe was large but the wall was in a disgraceful state with crumbling plaster and paint chipped off all around the switches. The shower pressure was poor and didn’t drain properly- the shower cubicle was old and needed replacing. We had to get our own tea from reception in the morning as it has not been replenished properly. Not what I would expect for £145. Staff were scruffy and unprofessional. Check-in procedures completely inflexible.
Stayed 1 night in Aug 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell. We appreciate your feedback as this helps us make improvements for the future, this has been noted and will be discussed with all relevant departments. Kind RegardsThe Olde Bell

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2023
Response from Stacey on 8 Sept 2023
Thank you for choosing to stay with us here at The Olde Bell. We are pleased you enjoyed your stay and hope to see you again in the future!Kind RegardsThe Olde Bell

6/10 Okay

David

Disappointing
It's OK. Beautiful old place in a picture postcard location. But I was disappointed in the choice of food - after reading about the kitchen garden on their website which makes The Olde Bell sound like a "cousin" of the Manoir au Quatre Saisons! The menu is extremely limited, and more like what you expect at any "Rose and Crown".
Stayed 1 night in Jul 2023
Response from Stacey on 27 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell. We appreciate your feedback as this helps us make improvements for the future. We hope to see you again Kind RegardsThe Olde Bell

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic pub in a pretty village.
Stayed 1 night in Jul 2023
Response from Stacey on 27 Jul 2023
Thank you for staying with us here at The Olde Bell and for leaving your review and score. We appreciate the feedback and hope to see you again in the future!Kind RegardsThe Olde Bell

4/10 Poor

Derek

Stayed 1 night in Jul 2023

4/10 Poor

michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We ordered a deluxe room. This was in the old part of the property and was on 2 levels with a winding staircase between them, the bathroom being on the lower level and the bedroom on the upper level. We decided it was not safe in case someone had to go to the bathroom in the middle of the night, a situation made more difficult by my bad knee. The second room we were given was on one level but it was very noisy due to the main air intake to the building being next to the room and there being a window nearby which was impossible to completely close. The room was spartan with no chairs to sit on. So we rejected this room as well. In no way could this be called a deluxe room. The third room was a downgrade but it was quiet and on one level. We requested a rebate but the hotel refused to give us one. Service in the restaurant was variable. One morning we had to request coffee multiple times before some appeared.
Stayed 2 nights in Jul 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell, we appreciate the feedback you have left for us. We are sorry to read your first selection of rooms were not to your liking and we have noted your comments regarding the chairs. We will be using your feedback to make improvements for the future and we do hope you will come back to see us again soon. Kind RegardsThe Olde Bell

10/10 Excellent

Vikkk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute, welcoming hotel. The staff were polite and helpful. The bbq food was fantastic. Breakfast was very reasonably priced. We will definitely return.
Stayed 1 night in Jul 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell and for leaving your lovely review. We are delighted to read that you enjoyed your visit and we look forward to welcoming you again in the future!Kind RegardsThe Olde Bell

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lumpy bed
The Olde Bell should be a fantastic place to stay. Lovely quaint village, fantastic location and it's steeped in history. But unfortunately, the bar staff let it down and the bed was the lumpiest must uncomfortable mattress I've slept (badly) in for a long time. The lady covering breakfast was awesome and helps to set you up for a good day. Evening food was very nice.
Stayed 2 nights in Jun 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell. We appreciate the feedback you have left for us, as this helps us make improvements for the future. We do hope to see you again soon!Kind RegardsThe Olde Bell

8/10 Good

Brian

Stayed 1 night in Jun 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell and for leaving your rating. We hope to see you again in the future!Kind RegardsThe Olde Bell

10/10 Excellent

raymond

Stayed 1 night in Jun 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell and for leaving your 10 out of 10 rating. We are glad that you enjoyed your stay with us and we hope to see you again in the future.Kind RegardsThe Olde Bell

10/10 Excellent

Heather

Stayed 1 night in Jun 2023
Response from janice on 21 Jun 2023
Thank you for your feedback

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell and for leaving your 10 out of 10 rating. We are glad you enjoyed your stay and hope to see you again in the future. Kind RegardsThe Olde Bell

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Big Plus - Extremely helpful and friendly staff. Comfortable room in a fantastic location.
Stayed 2 nights in May 2023
Response from janice on 21 Jun 2023
good morning so happy you enjoyed your stay we look forward to welcoming you back soon

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pub and hotel
Stayed 2 nights in May 2023
Response from janice on 21 Jun 2023
thank you for your positive feed back we look forward to welcoming you back soon

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steeped in history, ancient and quaint. Friendly helpful staff. Dog friendly rooms and bar area. Good food, breakfast was lovely. Hurley is a beautiful location and we would definitely return.
Stayed 1 night in May 2023
Response from janice on 21 Jun 2023
thank you for your feedback. we look forward to welcoming you back soon

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time with friends .
We booked a basic room to be outside . It suited us but some rooms needed a little maintenance . Expensive for basic room , the hotel has very nice large rooms also . Nice breakfast over looking garden and can be eaten in the garden also . Helpful staff . Large outside garden area , for meals . No sandwiches , for lunch . Red kites flying just over us .
Stayed 1 night in May 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell, We are pleased to read you liked our rooms, and breakfast. We appreciate the feedback as this helps us make improvements for the future. We hope to see you again soon!Kind RegardsThe Olde Bell

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Historique old hotel close to old monastery and the Thames situated in pleasant countryside and accessible by tube + taxi from central London. Comfortable spacious room missing only an armchair and an extra bedside light (3). Delicious substantial breakfast and fine staff.
Stayed 1 night in May 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell, we are delighted to read you enjoyed your stay with us and our location. We appreciate the feedback as this helps us make improvements for the future. We hope to see you again soonKind RegardsThe Olde Bell

8/10 Good

HEATHER

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pretty good overall
A beautiful hotel in a beautiful location. The room was good, however the bed was pretty uncomfortable. The room was pretty warm and outside the window was the kitchen extractor so noisy with the window open. The food at the hotel was good, they made a good effort to have vegan options. Staff were friendly.
Stayed 2 nights in May 2023
Response from Stacey on 6 Jul 2023
Thank you for choosing to stay with us here at The Olde Bell and for leaving your review. We are delighted to read you found our hotel beautiful and enjoyed our location. Thank you for your feedback as this helps us make some improvements for the future. We hope to see you again soon!Kind RegardsThe Olde Bell

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Stayed 1 night in Apr 2023

8/10 Good

Vince

Stayed 1 night in Apr 2023