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Reviews of Address Jabal Omar Makkah

5 out of 5
Address Jabal Omar Makkah
Prince Mohammed Bin Salman Road, Makkah

Reviews

9.4

Exceptional

Rating 10 - Excellent. 35 out of 46 reviews" "
Rating 8 - Good. 8 out of 46 reviews" "
Rating 6 - Okay. 2 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shahrukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is amazing and advanced technology
Stayed 2 nights in Apr 2024
Response from Ahmed Kiani Quality and Brand Experience on 30 Apr 2024
Dear Mr. Shahrukh,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

kamel, southaven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and quiet comparing to other same catégories hôtel. I liked the shuttle that takes you to haram always available.
Stayed 4 nights in Mar 2024
Response from Stay At Address Jabal Omar Makkah on 30 Mar 2024
Dear Mr. Kamel,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience.

10/10 Excellent

Saniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Newly built, amazing views and dining options.
Stayed 1 night in Mar 2024
Response from Ahmed Kiani Quality and Brand Experience on 4 Mar 2024
Dear Ms. Saniya,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Jamal

Stayed 3 nights in Feb 2024
Response from Ahmed Kiani Quality and Brand Experience on 20 Mar 2024
Dear Mr. Jamal,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Serag

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Makkah Omrah
2 minutes to alharam by bus It’s not easy to walk as to alharam but I think when all the constructions done around it will be decent. The hotel was new and comfortable. Breakfast was good
Stayed 2 nights in Feb 2024
Response from Ahmed Kiani Quality and Brand Experience on 15 Feb 2024
Dear Mr. Serag,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Jihane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words can’t describe how amazing this hotel is. Literally best service, best staff and everything is between. I recommend this hotel to anyone that wants to be as close as possible to the Kabba.
Stayed 2 nights in Feb 2024
Response from Ahmed Kiani Quality and Brand Experience on 11 Feb 2024
Dear Mr. Jihane,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

10/10 Excellent

Mohammad Akram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and luxurious
Such a lavish hotel! When you enter the hotel, there’s this amazing smell of fragrance, not sure what it is but it’s very unique and fresh. The shuttle service is so ideal. Comes every 2 mins to haram, you have to walk into hyaat hotel but through a nice mall but straight to haram. The bed is super comfortable & the pillows are outstanding soft!! Easily the comfiest pillows I have slept on. Also worth taking note, there is a prayer room on the 36th floor which overlooks haram and it’s beautiful. But only opens during prayer times. The WiFi is excellent. The staff went over and beyond to make our stay super comfortable. The restaurant/dining area is amazing and worth trying the coffee & baklava from there!! Absolutely delicious!! You can’t really walk from here to haram, as it is a bit hilly and steep, so the best option is shuttle but it is perfect. I went with my wife, 7 month old daughter and mum, we had amazing experience here and would definitely come again! Thanks!!
Stayed 5 nights in Jan 2024
Response from Ahmed Kiani Quality and Brand Experience on 7 Feb 2024
Dear Mr. Akram,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

10/10 Excellent

Waleed, meriden

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ahmed Kiani Quality and Brand Experience on 14 Jan 2024
Dear Mr. Waleed,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Rahela

Stayed 4 nights in Jan 2024
Response from Ahmed Kiani Quality and Brand Experience on 30 Jan 2024
Dear Ms. Rahela,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Dania

Stayed 2 nights in Jan 2024
Response from Ahmed Kiani Quality and Brand Experience on 10 Jan 2024
Dear Ms. Dania,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Manaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ahmed Kiani Quality and Brand Experience on 27 Dec 2023
Dear Mr. Manaf,Thank you for choosing Address Jabal Omar Makkah.We are grateful that you took out time to write us a review. At Address Jabal Omar Makkah, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that we were able to exceed your expectations. Thank you once again. See you soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Ihsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotels I stayed at
Stayed 3 nights in Dec 2023
Response from Ahmed Kiani Quality and Brand Experience on 21 Dec 2023
Dear Mr. Ihsan,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel however not great service
Stayed here for my first Umrah, Overall it was an okay experience. The hotel itself is great, it is spacious clean and also it had a good breakfast with a wide range so I cannot fault that. They did however not clean my room for one of the days despite leaving the clean room sign all day AND telling them again but they did not clean it. However the main concern was the shuttle bus. This was total chaos, people pushing and shoving arguing etc. There is no system set by the hotel and it would cause me to wait 20/30 minutes for a shuttle bus back to the hotel especially after Fajr. This is a 5 star hotel and they have not set a proper system in place for the shuttle bus. I hope they solve this soon
Stayed 5 nights in Dec 2023
Response from Ahmed Kiani Quality and Brand Experience on 19 Dec 2023
Dear Guest,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

10/10 Excellent

Iman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Dec 2023
Response from Ahmed Kiani Quality and Brand Experience on 13 Dec 2023
Dear Mr. Iman,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

8/10 Good

Nawawi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious hotel. However, the name ‘Address’ Jabel Omar Hotel is confusing and the taxi from the airport sent us to the wrong hotel. And walking from the shutle bus stop to Al haram masjid is tiring. If there is a way to stop the bus at flat parking area near Al haram will be preferable.
Stayed 6 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 6 Dec 2023
Dear Mr. Nawawi,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

10/10 Excellent

Besir

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaaazing stay, not only the hotel, but also people are made it amazing, from check in to check out, every person we dealt with had the friendliest attitude ever.
Stayed 3 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 5 Dec 2023
Dear Mr. Besir,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new and some services are not yet available. The Address standards are there and I would expect it to improve
Stayed 1 night in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 12 Dec 2023
Dear Mr. Mubarak,Thank you for choosing Address Jabal Omar Makkah.We are grateful that you took out time to write us a review. At Address Jabal Omar Makkah, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that we were able to exceed your expectations. Thank you once again. See you soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Jabal Omar Marriott Hotel, Makkah and it was an amazing experience. The hotel is located in the heart of the holy city of Makkah and is only a 3-minute walk to Al Masjid Al-Haram. The hotel offers 426 luxurious and spacious rooms in a modern style including 52 luxurious suites, an architectural masterpiece lobby and reception area. The hotel features two restaurants: Spice Market and Olive, offering views of the Holy Haram and the city, in addition to Atrium Café, which serves snacks, light meals, pastries and soft drinks. The private prayer hall overlooking the Haram is a unique feature of the hotel. The staff was very friendly and accommodating, and the service was top-notch. I would highly recommend this hotel to anyone visiting Makkah.
Stayed 6 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 1 Dec 2023
Dear Mr. Mustafa,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was fabulous
Stayed 3 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 29 Nov 2023
Dear Mr. Tarek,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

8/10 Good

Amina

Good
Stayed 3 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 29 Nov 2023
Dear Ms. Amina,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and always helpful.
Stayed 3 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 29 Nov 2023
Dear Mr. Muhammad,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Morsal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the best hotel in the entire Mekkah. The facility is exceptionally clean and well maintained. The staff are extremely professional, courteous, and friendly. The location is not that far. Once you fiend your way around you’ll be fine. Keep in mind that the area around the hotel is still under construction so once the side road is completed, and the tunnel access to masjid al haram, then getting to masjid will be very convenient
Response from Ahmed Kiani Quality and Brand Experience on 13 Feb 2024
Dear Mr. Morsal,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

subhanallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Haram with excellent rooms and shuttle service...Good 5 star accommodation with pleasant staff
Stayed 3 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 29 Nov 2023
Dear Mr. Subhyanallah,Thank you for choosing Address Jabal Omar Makkah.We are grateful that you took out time to write us a review. At Address Jabal Omar Makkah, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that we were able to exceed your expectations. Thank you once again. See you soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oumra November 2023
My stay was just wonderful. Shuttle bus available to Haram 24/7. you never wait for more than 3 min to be taken to Haram/back to the hotel The rooms are supper clean. Nice partial view of the kaaba they allowed me late check out and i stayed in the lunch which is the best i have seen in a hotel with perivate and quiet rooms. Service so amazing This is my hotel for my next Oumra insha Allah
Stayed 3 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 29 Nov 2023
Dear Mr. Mamadou,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

10/10 Excellent

Abdelfattah, Abu Dhabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked based on a friend experience couple of months back The hotel is amazing and the staff are top class in all aspects Looking forward for my next visit
Stayed 2 nights in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 29 Nov 2023
Dear Mr. Abdelfattah,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Abdulateef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect and the staff are very nice and wonderful people
Stayed 1 night in Nov 2023
Response from Ahmed Kiani Quality and Brand Experience on 20 Nov 2023
Dear Mr. Abdulateef,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

8/10 Good

taghreed

Stayed 2 nights in Oct 2023
Response from Kiani on 15 Nov 2023
Dear Mr. Taghreed,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

10/10 Excellent

lyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Going back inshAllah!
Awesome hotel! Near the Haram, new, clean! Fantastic breakfast.
Stayed 4 nights in Oct 2023
Response from Kiani on 15 Nov 2023
Dear Guest,Thank you for taking a moment to share your experience at Address Jabal Omar Makkah. We are so pleased to hear that you found us to your liking. We look forward to welcome again,Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel nice staff
Stayed 2 nights in Oct 2023
Response from Kiani on 15 Nov 2023
Dear Mr. Mohammed,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 2 nights in Oct 2023
Response from Kiani on 15 Nov 2023
Dear Mr. Mohammed,Thank you for choosing Address Jabal Omar Makkah.We are grateful that you took out time to write us a review. At Address Jabal Omar Makkah, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that we were able to exceed your expectations. Thank you once again. See you soon.Kind Regards,Ahmed KianiQuality and Brand Experience

10/10 Excellent

Tawfeeg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kiani on 15 Nov 2023
Dear Mr. Tawfeeq,Thank you for choosing Address Jabal Omar Makkah - "Where life happens".Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon.Kind Regards,Ahmed KianiQuality and Brand Experience

8/10 Good

nayef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

sami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel et rien à dire
Stayed 4 nights in Feb 2024
Response from Ahmed Kiani Quality and Brand Experience on 12 Feb 2024
Dear Mr. Sami,Thank you for staying with us.Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you.We look forward to welcome you again.Kind Regards,Ahmed Kiani Quality and Brand Experience

8/10 Good

Driss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de 2 nuits en février 2024. L’hôtel est très beau et propre. Le personnel parle l’arabe littéraire et l’anglais. Les chambres sont modernes et le ménage est fait chaque jour ainsi que le plein de produit d’hygiène et de café, thé et eau minérale. Il y a beaucoup de monde mais le grand nombre d’ascenseur fait que vous n’avez quasiment pas d’attente. Le petit déjeuner est excellent, beaucoup de choix et produit de qualités. Petit bémol sur la propreté des vitres qui a gâché notre vue sur le haram. Peut être faudrait il également plus de personnel à l’accuei, attente trop longue pour le Check in et le Check out. A noter que l’hôtel est situé sur une petite colline (Jabal) des navettes circulent tous les 5 minutes pour vous déposer vers des ascenseurs qui vous emmènent au pied du haram( les escaliers et les escalateurs sont en travaux) du coup beaucoup d’attente aux ascenseurs également.
Stayed 2 nights in Feb 2024
Response from Ahmed Kiani Quality and Brand Experience on 10 Feb 2024
Dear Mr. Driss,Thank you for choosing Address Jabal Omar Makkah.We are grateful that you took out time to write us a review. At Address Jabal Omar Makkah, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that we were able to exceed your expectations. Thank you once again. See you soon.Kind Regards,Ahmed KianiQuality and Brand Experience

6/10 Okay

Abdelkader

Travelled with family
Liked: Cleanliness
Hôtel avec offre de restauration limitée
Stayed 4 nights in Jan 2024
Response from Ahmed Kiani Quality and Brand Experience on 22 Apr 2024
Dear Mr. Abdelakder,We’re so sorry to hear about the long wait time that you experienced during your service request. Our utmost priority is to provide our guest with service on time with quality. Also we do admit that our restaurant isn’t the most quietest place in city, but that’s just part of the fun. The dining room can fill up fast, especially on weekends, but we make sure that our guest receive personalized service with no delays.We have notified our team about your unpleasant experience and with the help of your valuable feedback we will be able to overcome shortfalls and provide efficient yet effective service. Please give us another chance to prove ourselves sometime soon.Regards,Ahmed KianiQuality and Brand Experience