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Reviews of tent Palmanova

3 out of 5
tent Palmanova
Carrer de París, 1, Calvia

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 68 reviews" "
Rating 8 - Good. 27 out of 68 reviews" "
Rating 6 - Okay. 7 out of 68 reviews" "
Rating 4 - Poor. 0 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the beach, shops, bars/restaurants and for the bus to and from the airport and Magaluf. The staff were friendly and the hotel was very clean. The food was lovely, good variety and great that it’s up to 1:30pm! My only gripe would be that our room was extremely hot during the night and the air con was turned off. When talking to reception about it I was told there was nothing they could do and to open the door! This wasn’t the safest solution when I was there on my own with my 11 year old son!
Stayed 3 nights in Apr 2024
Response from Customer Experience on 19 Apr 2024
Dear Samantha, Thank you very much for your valuable feedback and your kind words about our tent Palmanova.We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the air-conditioning, we have already noted it down and informed our Management for consideration and improvement.Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Experience on 20 Sept 2023
Dear damon, Thank you very much for your excellent review as well as for your stay at our tent Palmanova. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Kevin

Stayed 5 nights in Jul 2023
Response from Customer Experience on 24 Jul 2023
Dear Kevin, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expecttions and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

6/10 Okay

David

Travelled with family
Liked: Cleanliness, room comfort
Basic and clean
Nice hotel .rooms small ,air con good , liked more room for clothes.no entertainment at night or music round pool .in all it was fine and good location,prices more affordable than other hotels in area
Stayed 6 nights in Jun 2023
Response from Customer Experience on 7 Jul 2023
Dear David, Thank you very much for your valuable feedback and your kind words about our tent Palmanova. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the storage place available in our rooms and the introduction of entertainment or music in the pool area, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Ibtissam

Travelled with family
Liked: Cleanliness, staff & service
Very nice and clean place , staff are very friendly the breakfast last From 8 till 1h30 . Highly recommend I’m going to come back
Stayed 3 nights in May 2023
Response from Customer Experience on 1 Jun 2023
Dear Ibtissam, Thank you very much for choosing tent Palmanova for your trip to Mallorca and for taking the time to write your kind words. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed your stay. That you would recommend us to other guests is a great pride for all of us.Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Customer Experience on 19 May 2023
Dear Richard, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your valuable feedback. It gives us great satisfaction to know that we have met your expectations and you enjoyed many aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay but some minor issues
Location was great. Food nice. Not enough storage space and walls were too thin. You could hear the next room take clothes off the hangers. The showers were pretty poor. You had to decide if you wanted a hot shower or good water pressure. Not both.
Stayed 5 nights in May 2023
Response from Customer Experience on 19 May 2023
Dear Kelly, Thank you very much for your stay and the time taken leaving your valuable opinion on our tent Palmanova. We are pleased to hear that your accommodation was satisfactory and a good choice of accommodation despite the issues highlighted for which we herewith apologise. Your comments on the storage place available in our rooms, the soundproof insulation and the impression given by the showers have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay for a hen weekend Lovely comfy rooms and superb brunch Would highly reccommend it
Stayed 3 nights in May 2023
Response from Customer Experience on 13 May 2023
Dear Tracy, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Lovely modern hotel, we were very impressed with everything. Reception and dining areas, room, pool area are all very nice. The brunch was good, plenty of choice. Can’t fault the place, good location too.
Stayed 4 nights in May 2023
Response from Customer Experience on 13 May 2023
Dear carol, Thank you very much for choosing tent Palmanova for your trip to Mallorca and for taking the time to write your valuable feedback. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed your stay. We really hope we can welcome you again in your next visit to the island. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Nice, clean accommodation in a great location. Bottomless breakfast was convenient and served until 1.30pm with different food added for lunch time. There were plenty of sun loungers available so no fighting for a spot around the pool. At night, there is a nice seating area outside to relax and have a drink from the bar. I’d definitely recommend the white sangria! Only criticism was service on reception was slow.
Stayed 3 nights in Apr 2023
Response from Customer Experience on 4 May 2023
Dear guest, Thank you very much for your valuable feedback and your kind words about our tent Palmanova.We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestion regarding the effectiveness of reception, we have already noted it down and informed our Management for consideration and improvement.Thanks for choosing FERGUS Group.We would love to welcome you again in your next visit to the island.Best regards, Paula Rotger Customer Experience tent PALMANOVA

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Started off with a few issues but got sorted by a woman I beleive was manager/supervisor. After that everthing was great. Great room, great view, nice pool, most other guests was considerate but was a few who wasn't so much. The food was great and fantastic it was included. The staff working in the food area was always friendly and helpful.
Stayed 4 nights in Apr 2023
Response from Customer Experience on 2 May 2023
Dear jack, Thank you very much for choosing tent Palmanova for your trip to Mallorca and for taking the time to write your valuable feedback. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed your stay. We really hope we can welcome you again in your next visit to the island. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in Apr 2023
Response from Customer Experience on 2 May 2023
Dear Paul,Thank you very much for your stay and the time taken leaving your valuable opinion on our tent Palmanova. We are most pleased to learn that you enjoyed the location of our hotel. We really hope we can welcome you again in your next visit to the island. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Customer Experience on 31 Oct 2022
Dear Gordon, Thank you very much for your excellent review as well as for your stay at the tent Palmanova. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tent Hotel
Always enjoy staying here, lovely hotel, staff and food
Stayed 3 nights in Sep 2022
Response from Customer Experience on 15 Oct 2022
Dear Claire, Thank you very much for choosing our place for your holidays and the positive review given to the tent Palmanova. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta. Customer Experience. tent PALMANOVA

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2022
Response from Customer Experience on 15 Oct 2022
Dear Andrea, Thank you kindly for your excellent feedback regarding your stay with us at the tent Palmanova. We are very glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta. Customer Experience. tent PALMANOVA

6/10 Okay

John

Stayed 5 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022
Response from Customer Experience on 19 Sept 2022
Dear guest, Thank you very much for your excellent rating as well as for your stay at our tent Palmanova. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent PALMANOVA

10/10 Excellent

Jessika

Stayed 1 night in Sep 2022
Response from Customer Experience on 6 Sept 2022
Dear Jessika, Thank you very much for your excellent rating as well as for your stay at our tent Palmanova. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Dominique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property
Stayed 4 nights in Aug 2022
Response from Customer Experience on 20 Aug 2022
Dear Dominique, Thank you very much for choosing our place for your holidays and the positive review given to the tent Palmanova. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent PALMANOVA

10/10 Excellent

james

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022
Response from Customer Experience on 20 Aug 2022
Dear james, Thank you kindly for your excellent rating regarding your stay with us at the tent Palmanova. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. tent PALMANOVA

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money
Lovely hotel and good location. Very close to the beach only a few minutes away. Great to have the breakfast till 1pm. As it had a good but small selection. The pool is great and nice and deep around 3m. People save sun beds so you do need to get down early as gets busy but they have a lot of bean bags and places to lounge so early afternoon is not as busy. Would recommend!
Stayed 2 nights in Jul 2022
Response from Customer Experience on 24 Jul 2022
Dear Carla, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Newly renovated hotel. Clean and comfortable. Good location. Rooms quite compact. No wardrobe only a small hanging rail. Could benefit from a small fridge. Air con worked well. Pool area very relaxed
Stayed 4 nights in Jul 2022
Response from Customer Experience on 24 Jul 2022
Dear Hayley, Thank you very much for your valuable feedback and your kind words about our tent Palmanova. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the introduction of a small fridge in our rooms along with more storage place, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Customer Experience on 11 Jun 2022
Dear Jason, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Palmanova. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent PALMANOVA

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & great balue
Really nice clean and modern hotel
Stayed 1 night in Jun 2022
Response from Customer Experience on 11 Jun 2022
Dear Alexandra, Thank you very much for your excellent review as well as for your stay at our tent Palmanova. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent PALMANOVA

10/10 Excellent

Tyleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are super nice and the hotel itself is amazing
Stayed 4 nights in May 2022
Response from Customer Experience on 11 Jun 2022
Dear Tyleen, It was a pleasure to welcome you to our tent Palmanova. Thank you for taking the time to post this review with lovely comments regarding our facilities and our staff. We are truly happy to read that your stay with us was a pleasant one. Rest assured your comments have been fed back to our team who were proud to hear how much you liked our hotel. We look forward to welcoming you back for many more enjoyable stays in the near future. Best regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Marino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buona colazione e personale molto gentile.
Stayed 2 nights in Nov 2023
Response from Customer Experience on 12 Nov 2023
Dear Marino, Thank you very much for choosing our place and the positive review given to the tent Palmanova. Your kind words about the whole team are very much appreciated. It is always a pleasure to hear that our guests had an enjoyable experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Göran

Stayed 6 nights in Oct 2023

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Customer Experience on 1 Nov 2023
Dear Lena, Thank you very much for your valuable feedback and your kind words about our tent Palmanova. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

6/10 Okay

Rubén

Travelled with partner
Liked: Staff & service, amenities
Hotel reformado esteticamente pero es un hotel de los 90. Cama y almohada bastante mejorable. Las habitaciones son un poco pequeñas.
Stayed 3 nights in Oct 2023
Response from Customer Experience on 1 Nov 2023
Estimado Rubén, Gracias por el tiempo que ha dedicado en valorar nuestro tent Palmanova tras su reciente estancia con nosotros. Todas las críticas de nuestros clientes nos sirven para seguir aprendiendo y mejorando, por lo que intentamos estar siempre a la altura de las expectativas de nuestros huéspedes, si bien en este caso, y por sus comentarios, no siempre lo conseguimos. Su valoración constructiva ha sido ya transmitida a nuestra Dirección para su consideración.Gracias igualmente por elegir FERGUS Group.Esperamos darle nuevamente y así poder mostrarle las mejoras introducidas en todas las áreas del hotel.Un cordial saludo, Paula Rotger, Customer Experience. tent PALMANOVA

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NÃO RESERVAR AQUI
Recebi um quarto para mobilidade condicionada e a casa de banho adaptada o que não foi nada bom porque estava sempre tudo mudado. Encontrei cabelos no duche e formigas no quarto. A recepção totalmente incompetente e a diretora escondeu-se para não falar comigo e tentar resolver a situação. Terrível. Pequeno almoço de muito fraca qualidade também.
Stayed 2 nights in Oct 2023

8/10 Good

Bitte

Liked: Cleanliness
Det var väldigt tråkigt att det inte gick att få senare Check out. Vårt rum städades runt 16:00 alla dagarna annars. Men sista dagen var det omöjligt.
Stayed 4 nights in Aug 2023
Response from Customer Experience on 6 Sept 2023
Dear Bitte, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your valuable feedback. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed your stay. We are sorry that it was not possible to check out later but our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern Hotel with nice view and only 3mins to the Beach. We enjoyed the brunch a lot as there‘s a lot of options and also during lunch Time every day a different meal (Pizza, Wraps,..). The rooms are a bit small but have everything you need and comfortable beds and a nice balcony to spend the evening or see the sunrise from the sea Side. The staff were friendly and nice.
Stayed 4 nights in Aug 2023
Response from Customer Experience on 24 Aug 2023
Dear Laura, Thank you kindly for your lovely feedback regarding your stay with us at the tent Palmanova. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topp opphold
Topp service fra manager og Jose i restauranten. Fint konsept med bed&brunch og hyggelig bassengområde og fellesarealer. Rengjøring på rommet hver dag. Kort vei til strender og koselige restauranter. Vi kommer igjen!
Stayed 4 nights in Aug 2023
Response from Customer Experience on 16 Aug 2023
Dear Pia, Thank you very much for your valuable feedback and your kind words about our tent Palmanova. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morgenmaden var ikke noget særligt. Servicen var derimod hemt i top.
Stayed 5 nights in Jul 2023
Response from Customer Experience on 9 Aug 2023
Dear Line, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed your stay. Your comments on the quality of the products offered have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Liv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nytt og fint, gode senger. Små men ok rom. Stille og rolig. Savnet kjøleskap. God mat og positivt at brunsj er inkludert. Men kaffemaskinene må skiftes ut!!
Stayed 7 nights in Jul 2023
Response from Customer Experience on 9 Aug 2023
Dear Liv, Thank you very much for your valuable feedback and your kind words about our tent Palmanova. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the introduction of a fridge in our rooms and the quality of the coffee offered, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Customer Experience on 3 Aug 2023
Dear Linda, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Joyie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Experience on 12 Jul 2023
Dear Joyie, Thank you very much for your valuable feedback about our tent Palmanova. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jun 2023
Response from Customer Experience on 7 Jul 2023
Dear Jordan, Thank you very much for your valuable feedback and your kind words about our tent Palmanova. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

8/10 Good

Steffen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Customer Experience on 1 Jun 2023
Dear Steffen, Thank you for taking the time to leave your valuable review of our tent Palmanova. We are pleased that you have enjoyed many aspects of the hotel. We really hope we can welcome you again in your next visit to the island. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Customer Experience on 1 Jun 2023
Dear Guest, Thank you so much for choosing to stay with us at our tent Palmanova and for taking the time to share your valuable feedback. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PALMANOVA

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
깔끔하지만 편안하진 않은 호텔
그냥 깔끔한 싼 모텔급 호텔입니다ㅠ 건물 외관,로비 다 굉장히 깔끔하고 방은 사진보다 작아요 그치만 더러운건 없었고 화장실 상태도 깨끗했어요. 온수도 잘 나왔고요 문제는 침대가.. 완전 꺼져서 허리가 아파 제대로 잘수 없었고 이불은 정말 홑겹 린넨 하나에 옆에 담요를 따로 놔줍니다.. 여기서 충격먹고 다음날 다른 곳으로 옮겼네요ㅠㅠ그리도 복도 소리가 다 들립니다 밤에 여자분들이 늦게 술마시고 들어와서 복도에서 떠드는게 다 들리더라고요 주차는 호텔 안에 무료로 할 수 있어서 좋았고 조식도 나름 잘 나왔어요 싼값에 마요르카 호텔 찾으신다면.. 가시고 그치만 비추에요
Stayed 2 nights in May 2023
Response from Customer Experience on 19 May 2023
Dear guest, Thank you very much for your stay with us and your valuable review of our tent Palmanova. We do appreciate both positive and constructive comments, therefore your  remarks concerning the impression given by the room you were allocated on this occasion, the comfort of our beds and the soundproof insulation of our rooms will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. Looking forward to seeing you again in the future. Kind regards, Paula Rotger, Customer Experience. tent PALMANOVA

6/10 Okay

Luisana

Liked: Staff & service
Disliked: Room comfort
Fueron muy amables desde la llegada. Marcela y Eleonora nos ayudaron mucho y siempre estuvieron con muy buena disposición. El problema lo tuvimos por las noches. Escogimos el hotel porque habían reseñas de que era tranquilo y familiar, pero de las 4 noches que nos alojamos, solo pudimos dormir bien 1 de ellas. Los ruidos en los pasillos, gritos y portazos a las 4 de la madrugada fueron recurrentes. Una pena, porque en general el hotel nos pareció muy bien. Pero al no descansar, no disfrutamos nuestras vacaciones como queríamos.
Stayed 4 nights in May 2023
Response from Customer Experience on 13 May 2023
Estimada Luisana, Queremos agradecerle muy sinceramente que comparta sus impresiones sobre su reciente estancia en nuestro tent Palmanova con nosotros. Apreciamos su valoración y lamentamos no haber cumplido plenamente con sus expectativas en esta ocasión. Tendremos muy en cuenta su crítica constructiva en cuanto a la insonorización de nuestras habitaciones para seguir mejorando nuestro servicio día a día. Muchas gracias igualmente por elegir FERGUS Group. Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarle nuestros avances en todas las áreas del hotel. Un afectuoso saludo, Paula Rotger, Customer Experience. tent PALMANOVA

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Not really good
L'insonorisation est horrible, on entends tout ce qui se passe dans le couloir. De plus aucun lit double n'existe et les lits ont des roulettes donc se deplace au moindre mouvement.
Stayed 6 nights in Apr 2023
Response from Customer Experience on 4 May 2023
Dear guest, Thank you very much for your stay and the time taken for your review of our tent Palmanova. It is a pleasure to hear that you enjoyed a nice stay with us on the whole despite the points mentioned for which we apologize.We have taken good note of your remarks and proposals concerning the soundproof insulation of our rooms and the introduction of real double beds and will do our best to continue improving our service as well as our facilities so that our guests can enjoy an unforgettable holiday experience. Thanks again for choosing FERGUS Group. We would love to welcome you back Kind regards, Paula Rotger Customer Experience tent PALMANOVA

6/10 Okay

Angela

Stayed 4 nights in Apr 2023
Response from Customer Experience on 4 May 2023
Estimada Angela,Muchas gracias por elegir nuestro tent Palmanova así como por su valoración.Apreciamos su valoración y lamentamos no haber cumplido plenamente con sus expectativas en esta ocasión.Le aseguramos que mejoramos nuestro servicio día a día para que así nuestros huéspedes tengan una estancia cómoda.Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarle nuestros avances en todas las áreas del hotel.Un afectuoso saludo,Paula Rotger Customer Experience tent PALMANOVA

10/10 Excellent

Ronny

Stayed 5 nights in Nov 2022

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Customer Experience on 15 Oct 2022
Dear Anette, Thank you very much for your excellent review as well as for your stay at our tent Palmanova. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta. Customer Experience. tent PALMANOVA

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Customer Experience on 23 Sept 2022
Dear Carina, Thank you very much for choosing our place for your holidays and the positive review given to the tent Palmanova. It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Shimaa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check in issue.
It's a great hotel, my only issue is that, they say on the page that they can check you in before 15 o'clock if you're early but that's far from the true. We came to the hotel around 9:30 and they refused to check us in til 15 o'clock, and they were very rude about it. Didn't even consider that one of my friends was sick and alomst fainted. Yet we waited 5 hours and half.
Stayed 4 nights in Aug 2022
Response from Customer Experience on 10 Sept 2022
Dear Shimaa, Thank you very much for your stay and the time taken leaving your valuable opinion on our tent Palmanova. We are pleased to hear that your accommodation was satisfactory on the whole and a good choice of accommodation for you and your friends despite the issues highlighted for which we herewith apologise. Your constructive comments about the check-in options have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Please note that rooms can indeed be delivered before 3pm, but of course if they are available i.e. in case the hotel if full and our guests check-out at noon, they will have to be cleaned and prepared for new guests. Therefore, I assumed this cas the case. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Susana Cuesta, Customer Experience. tent PALMANOVA

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Customer Experience on 27 Aug 2022
Estimada Alma, Le estamos muy agradecidos por la agradable reseña que nos dedica tras su reciente estancia en nuestro tent Palmanova. Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. tent PALMANOVA

8/10 Good

Torkel

Stayed 1 night in Aug 2022
Response from Customer Experience on 27 Aug 2022
Dear Torkel, Thank you very much for choosing our place for your holidays and the valuable rating given to the tent Palmanova. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards,Susana Cuesta, Customer Experience. tent PALMANOVA