Indoor pool, pool umbrellas, pool loungers
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Reviews of Melia Marbella Banus

4 out of 5
Melia Marbella Banus
Mario Vargas Llosa, s/n, Marbella, Malaga

Reviews

8.4

Very good

Rating 10 - Excellent. 315 out of 688 reviews" "
Rating 8 - Good. 253 out of 688 reviews" "
Rating 6 - Okay. 77 out of 688 reviews" "
Rating 4 - Poor. 25 out of 688 reviews" "
Rating 2 - Terrible. 18 out of 688 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

vimal, union

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and amazing property
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Stayed 4 nights in Jan 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service

10/10 Excellent

Conor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, nothing was too much trouble to ask for! Family room was quiet and clean. Can’t wait to return for another stay!
Stayed 5 nights in Oct 2023

4/10 Poor

vipasha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Ian

Stayed 1 night in Oct 2023

6/10 Okay

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far away from the main hub but generally safe and friendly
Stayed 3 nights in Sep 2023

10/10 Excellent

MUNIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was exceptional ELLENA helped us in the check in and out. Expensive but worth every penny recommended to all tourists location amazing
Stayed 6 nights in Aug 2023

8/10 Good

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Stavros

Stayed 5 nights in Jul 2023

10/10 Excellent

brenda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need for convenient location Staff all helpful and friendly
Stayed 7 nights in Jun 2023

2/10 Terrible

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I can't fault the staff, gardens, pools, room (or the cleanliness), it was all top-notch. I've never stayed in a hotel with zero sound proofing. It was exhausting. We could hear all the drunk English people all day and night.
Stayed 4 nights in May 2023

10/10 Excellent

Eimear Majella

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Melia for an amazing stay for my family
Stayed 5 nights in May 2023

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice and clean room. Very serviceminded people working at the hotel. Nice gym. Calm area and just 5 min walk to the port og Puerto Banus.
Stayed 7 nights in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023

2/10 Terrible

Ambika

Stayed 3 nights in May 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Hanne-Pia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Don’t advertise for double bed when it is only Queen size bed - Too small to share for grown up teenagers. Dinner buffet selection was disappointed. Very good location
Stayed 5 nights in Apr 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Amalia Chivite Guest Experience Manager Meliá Ma on 30 Apr 2023
Dear Joseph,Thank you for such a positive review of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Amalia ChiviteGuest Experience ManagerMeliá Marbella Banús

10/10 Excellent

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were lovely - clean and inviting with three good pools. The staff were incredibly friendly and helpful.
Response from Nicole Benvenuti on 6 Nov 2022
Dear Alan, On behalf of the whole team Meliá Marbella Banús, we would like to thank you for sharing your experience at our hotel with us and Expedia's comunity. It is a real pleasure to learn that your overall stay has been excellent and we cannot way to welcome you again for a future stay in the beautiful Costa del Sol. Best regards, Nicole Benvenuti Guest Experience Department

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value given the location. Very friendly and help full staff. Clean and well appointed rooms..
Stayed 1 night in Nov 2022
Response from Nicole Benvenuti on 6 Nov 2022
Dear Mr. Paul, Thank you for sharing your opinion of your experience at Meliá Marbella Banús on Expedia. For our team is a real honour to know that our service did exceed your expectations and that your stay has been 100% worth it. Receiving comments like this encourage us to do better and better Mr. Paul, and I will inform our team about your kind words. Best regards, Nicole Benvenuti Guest Experience Department

6/10 Okay

Chloe

Liked: Staff & service, property conditions & facilities

6/10 Okay

Paul

Stayed 3 nights in Oct 2022

2/10 Terrible

stuart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 7 nights in Oct 2022
Response from Nicole Benvenuti on 28 Oct 2022
Dear Mr. Stuart, First of all, I would like to thank you for taking a moment to share your stay in the beautiful Costa del Sol. We are sorry to see that your experience has not been as great as we would have wanted and we would be delighted to welcome you back and try to change your perception of it. Thank you again for your sincere comments, which help us to improve our service and facilities. Warm regards, Nicole Benvenuti Guest Experience Department

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property close to beach
Stayed 1 night in Oct 2022
Response from Nicole Benvenuti on 17 Oct 2022
Dear Jayne,Thank you for sharing your experience in the wonderful Costa del Sol on Expedia.It is an honor to know that your stay was good and that you have enjoyed the proximity of the hotel to the beach.We hope to see you again very soon.Warm regards,Nicole BenvenutiGuest Experience Department

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very relaxed atmosphere and the staff are very helpful and friendly. My only complaint is that there were so many flies outside in the garden area it was uncomfortable to lie out. There must be something that could be used to control this or attract them away from the seating area
Stayed 6 nights in Sep 2022
Response from Nicole Benvenuti on 17 Oct 2022
Dear Susan,First of all, thank you for choosing Meliá Marbella Banús for your time in the city and for taking a moment to share your opinion with us on Expedia.We are delighted to know that your stay has been unforgettable and that you have enjoyed the atmosphere and our staff.We would like to thank you for your sincere comments which, besides acknowledging our colleagues’ effort within the company, will also make them feel that motivation and pride to keep on doing their best each day at their job, which without a doubt, all our guests will notice.We will take note about your comment of the flies and we thank you again for sharing your opinion.Best regards,Nicole BenvenutiGuest Experience Department

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2022

6/10 Okay

Craig Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were friendly and polite. The hotel is clean and tidy although a little tired in areas and due to it’s construction is noisy at night in corridors and through walls of adjacent rooms. At the weekend there was a huge booking which took over the pool bar and the staff were over whelmed. Over the period we were there fairly happy. Hotel probably needs to review its strategy on large weekend groups, although they were happy to fuel them with alcohol without any regard for other guests outside this group. 3/5
Stayed 6 nights in Sep 2022
Response from Meliá Marbella Banús on 26 Sept 2022
Dear Mr. Michael,On behalf of the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at Meliá Marbella Banús.We are deeply sorry to read that this time your impression about our hotel was not as pleasant as we wished. Do not doubt that we take very seriously all the comments we receive from our guests and we work day by day in order to keep improving our hotel. Our apologies again for the inconveniences.In addition, we would like to thank you for your positive feedback about our team. It will make them feel that motivation and pride to keep on doing their best each day at their job, which without a doubt, all our guests will notice.Yolanda CastroGuest Experience Department

8/10 Good

Stephen, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

4/10 Poor

Anil

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Check in experience this hotel does not offer a King Bed unless you pay a E100 supplement…first time I have experienced this!
Stayed 1 night in Sep 2022
Response from Nicole Benvenuti on 17 Oct 2022
Dear Anil,First of all, we would like to thank you for giving us a feedback of your last stay and for choosing Meliá Marbella Banús. We take note about your comment and we wish we would never have situations like this again. Best regards,Nicole BenvenutiGuest Experience Department

10/10 Excellent

Billie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

4/10 Poor

Geena

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2022

8/10 Good

FAISSAL, Rockville

Travelled with family
Liked: Cleanliness, staff & service
AC was making loud noise
Stayed 8 nights in Jul 2022

10/10 Excellent

Panos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely fantastic. The staff were amazing and always helpful and polite. The food was so good that we felt there was never a need to go out for dinner, but the restaurants in Puerto Banus are a must in the evening so worked out well to stay at the hotel for breakfast and lunch. Will definitely recommend and will come back if i get the opportunity again.
Stayed 12 nights in Jun 2022

8/10 Good

MohammadFawzi

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

4/10 Poor

William

Business traveller
Disliked: Amenities, property conditions & facilities
Expensive travel lodge
Stayed 2 nights in Mar 2022
Response from Cristina Collado, Guest Experience Coordinator on 6 May 2022
Dear Mr. William, thank you for choosing Meliá Marbella Banús for your time in town and for taking a moment to share your thoughts online. We would like to apologize for not having met your expectations this time. If you would reconsider giving us a second chance, we will make sure to give you a better experience. Best wishes, Cristina Collado Guest Experience Coordinator

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2days away weather awful , hotel clean and staff helpful, will stay here again
Stayed 3 nights in Mar 2022
Response from Guest Experience Coordinator on 22 Mar 2022
Dear Paula First of all I would like to thank you for your comment. It is a real pleasure for us know that you have enjoyed our facilities. We can't wait to see you again soon! Kind Regards Giulia Coraggio Guest Experience Coordinator

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Guest Experience Coordinator on 5 Mar 2022
Dear Peter Thank you for reporting us your experience after your last stay at Melia Marbella Banús! It is a real honor to know that you enjoyed it! We hope to see you soon! Giulia Coraggio Guest Experience Coordinator

8/10 Good

L-Thanh

Travelled with group
Liked: Cleanliness, staff & service
Nice stay
Good service but not as much luxury as expected. Rooms and common areas are nice not exceptional.
Stayed 1 night in Nov 2021
Response from Guest experience Coordinator on 7 Dec 2021
Dear L. We are sorry for not having reached your expectation during your last stay. We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable. Kind Regards Giulia Coraggio Guest experience Coordinator

10/10 Excellent

Simon

Stayed 2 nights in Nov 2021
Response from Guest experience Coordinator on 7 Dec 2021
Dear Simon Thank you for reporting us your experience after your last stay at Melia Marbella Banús! It is a real honor to know that you enjoyed it. The entire staff is looking forward to welcome you back again in the near future! Kind Regards, Giulia Coraggio Guest Experience Coordinator

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 13 nights in Nov 2021
Response from Guest experience Coordinator on 7 Dec 2021
Dear Mohammed Thank you for reporting us your experience after your last stay at Melia! It is a real honor to know that you enjoyed it. The entire team will be very glad to welcome you soon. Kind Regards Giulia Coraggio Guest Experience Coordinator

10/10 Excellent

Peter, Salford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just a few minutes walk into Puerto Banus and to the beach. Friendly and helpful staff. Impressive breakfast buffet. Staying in November the weather was too cold for the pools, but the gardens and outside facilities looked excellent.
Stayed 4 nights in Nov 2021
Response from Guest Experience Coordinator on 24 Nov 2021
Dear Peter Thank you so much for your comments, moreover for taking the time in sharing your Experience in Melia Marbella Banús. The entire staff is looking forward to welcome you back again in the near future! Kind Regards Giulia Coraggio Guest Experience Coordinator

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Guest Experience Coordinator on 24 Nov 2021
We are very happy to know that you have enjoyed your stay with us. The entire team will be very glad to welcome you soon! Kind Reards, Giulia Coraggio Guest Experience Coordinator

10/10 Excellent

Eva-Linn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Worth to pay Level Access!
Truly enjoyed my stay at Melia which exceeded my expectations. Stayed at at a Seaview room on floor 5 with Level access which I cannot recommend enough! Access to the Level Lounge with free drinks and snacks throughout the day and no kids areas. Not really much of a seaview but room was spacious and most importantly clean! All staff I interacted with from check-in to asking questions, servers at the restaurant and booking transfers were very nice and helpful.
Stayed 5 nights in Oct 2021
Response from Guest Experience Coordinator on 24 Nov 2021
Dear Eva-Linn We hugely appreciate your kind and sincere words because for us your feedback is very important. It is a great pleasure to know that you have enjoyed your stay with us. The entire team will be very glad to welcome you soon! Kind Reards, Giulia Coraggio Guest Experience Coordinator

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Level rooms and service very good value for the money
Stayed 1 night in Oct 2021
Response from Guest Experience Coordinator on 24 Nov 2021
Dear David Thank you for reporting us your experience after your last stay at Melia Marbella Banús! It is a real honor to know that you enjoyed it. The entire staff is looking forward to welcome you back again in the near future! Kind Regards, Giulia Coraggio Guest Experience Coordinator

8/10 Good

Lynne, ABERDEEN

Liked: Cleanliness, staff & service, amenities
I have been coming to this hotel for around 8 years. It’s in a great location, staff are always friendly and the hotel is very clean. I’ve just returned from a ten day stay, first time since 2019, due to Covid. Again the staff are as always, efficient and friendly however, there seemed to be fewer of them this time. Some of the cane furnishings, sofas etc., were looking a bit rough with the white paint scratched and various holes etc.and I noticed that there were often used glasses and dishes left on the low tables, from the night before, as I went for breakfast. I am hoping that these small oversights are due to the difficult conditions that hotels have had to deal with in respect of coronavirus and all that entailed. Perhaps the cane furniture had been in storage and perhaps there were fewer staff because of overall staff shortages that we hear about. Nevertheless this is a lovely place to stay and I’d recommend it however, enforcing guests not to hang towels or clothes over the balconies would certainly be to the hotels advantage.
Stayed 9 nights in Aug 2021
Response from Guest Experience Coordinator on 24 Nov 2021
Dear Lynne, We hugely appreciate your kind and sincere words because for us your feedback is very important,as they will help us to do better day by day! It is a great pleasure to know that you have enjoyed your stay with us. We look forward to receive your visit soon and we remain at your disposal. Kind Regards, Giulia Coraggio Guest Experience Coordinator

8/10 Good

Ali

Stayed 3 nights in Jul 2021
Response from Guest Experience Coordinator on 24 Nov 2021
Dear Ali, Thank you for reporting us your experience after your last stay at Melia Marbella Banus! It is a real honor to know that you enjoyed it. The entire team will be very glad to welcome you soon! Kind Regards, Giulia Coraggio Guest Experience Coordinator

8/10 Good

Safia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice big fresh hotel . Loverly big pool area ect . Nice overall . They didn’t clean my room which was annoying but The rooms are nice and big
Stayed 1 night in Jul 2020
Response from Guest Experience Manager on 27 Jul 2020
Dear Safia, Thank you very much for sharing your comments about your recent stay at Meliá Marbella Banús. We are really glad to know that you ahve enjoyed our facilities and services. Best regards, Alba González Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on 27 Jul 2020
Estimado huésped, Muchas gracias por su positiva valoración. Nos alegra saber que ha disfrutado de su estancia. Un saludo.

10/10 Excellent

Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020