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"Staff very friendly, nice and warm, clean "

"Excellent service, staff very helpful and supportive, the room was tidy, clean and bed are very comfortable. The facilities are very good and breakfast if really good."

"Great food and clean rooms"

"Friendly staff"

"Great rooms great staff and easy access to terminal five at Heathrow."

"Clean rooms, freshened and stocked up daily "

"Clean and convenient. Very quiet. The early check in and late check out fees are outrageous though. "

"Great hotel, great staff - especially Morgan at reception. Would recommend, especially if you are flying from T3 at Heathrow."

"We have stayed at this property many times on our way to and from other destinations in Europe. We keep going back because we like what the property offers in terms of quality and convince. No matter what time of the day we arrive our room is ready. The staff are great and we can’t say enough about the food and service at their restaurant Urban. "