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Reviews of The Greyhound Hotel

3 out of 5
The Greyhound Hotel
38 Market Place, Cromford, Matlock, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 202 reviews" "
Rating 8 - Good. 55 out of 202 reviews" "
Rating 6 - Okay. 17 out of 202 reviews" "
Rating 4 - Poor. 6 out of 202 reviews" "
Rating 2 - Terrible. 2 out of 202 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with pets, Travelled with partner
Liked: Amenities
Great stay bar area small a few cobwebs in the bathroom but overall very good
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

The traffic was very noisy. There was a new flat screen TV propped on the suitcase stand. The old wall mounted TV did not work. A young man from the bar helped me move the new one as I did not need it. The wifi was rather erratic.
Stayed 2 nights in Apr 2024

8/10 Good

Mandy

Liked: Staff & service
The accommodation perhaps needs an update and is a bit tired but was very comfortable and endearing in a quirky way. The staff were very accommodating and friendly. They obviously work very hard at running the establishment. No complaints with the food and thought the breakfasts were lovely especially the vegetarian option. I would happily stay again, thought it was good value.
Stayed 2 nights in Apr 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great frontage, adequate parking, pleasant rooms, very nice fois and drink and friendly staff. Definitely recommend the stay. Only regret is that it was only for one night!
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rob

Liked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm Welcome
We had a lovely stay at this hotel. A great base to explore the surrounding area and walks. Twin Room very comfortable with lovely bathroom. Great breakfast with lots of choice, very generous. Staff and Host very welcoming. Nothing was too much trouble. There were lots of little extras in our room and at breakfast which were most welcome. A lovely 2 night stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Dissapointing
A tired looking hotel with a bit a damp in the room. Bed was very soft so no good for a bad back. No heating so the whole hotel was really cold.
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is amazing
Food was incredible, host was very welcoming, great location and nice big rooms
Stayed 1 night in Oct 2023

10/10 Excellent

CAWetton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant accommodation, great staff.
We enjoyed our 1 night stay at this hotel. The staff were particularly welcoming and attentive, especially the owner. We were upgraded to a family room with a larger bathroom and more bedroom space. We ate there that night. The meal was good, home-made, filling food and very reasonably priced. Parking was tricky, but we managed to move the car after a while.
Stayed 1 night in Oct 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Worth a look
Clearly under new management, and missing a little atmosphere in an area where character offerings abound, huge room well turned out, with good standards, but an empty restaurant and no customers, lead us to eat elsewhere, sadly on the first morning we were informed there was no chef for breakfast, but we were sincerely apologised to, and handsomely compensated, with a little attention to details will make a good venue.
Stayed 2 nights in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greyhound
Staff good, in location we wanted, slick of paint would not go amiss, comfortable in a nice old building. But £20 for the dog is a bit steep!
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was brilliant with lots of choice and very well cooked. We had one evening meal which was also enjoyable. The bar and dining area was comfy and attractive, the bedrooms/bathrooms a little dated but very clean. Unfortunately we had a room at the front and was woken by traffic early both mornings. All the staff were friendly and helpful. Would stay again but ask for a room at the back.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room wasn’t cleaned to passable standard, layers of dust on the bed frame, behind the bedside table and on the head board. The shower overflowed if you turned it up to high and a leak from the sink appeared on the floor. The staff changed our room which was better. Breakfast was good plenty of variety and Sunday roast small for the cost. Curfew on returning to the hotel in the evening, though this wasn’t an issue for us. Drinks were cheap. Ok for an overnight stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Stayed 1 night in Sep 2023

2/10 Terrible

Alan

Stayed 2 nights in Sep 2023

4/10 Poor

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid and stay elsewhere
Stayed 2 nights in Sep 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Comfortable place to stay close enough to Matlock bath and transportation. Hotel staff was very kind and helpful. Breakfast was very good and has a nice bar for the evening.
Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

One night stay
Nice hotel for us good location regarding Matlock and Matlock Bath. We booked a room making sure there was a bath and shower as my wife is on crutches and is easier for her to use the bath. When we got to the room no bath I did not raise the issue as we were only staying one night. We decided to eat at the hotel, the food was ok but nothing out the ordinary. I also felt the price for food and drink was expensive but it was our choice to eat there. Next morning went for a shower and it took 20 minutes to get hot water, there was a sign inside the shower saying please only run the shower at a low power to allow the water to run away but even then it started to run over the side and you were paddling in the water.The breakfast was good and tasty with a good choice.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend stay
Great trip to Cromford, lovely hotel with hard working manager. Food we all ate was fantastic. Good sized rooms with coffee maker.
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very pleasant short stay in a good position to explore the very historic area
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Weekend
The Room was really nice, clean & tidy. The 4 Poster Bed was so comfortable & the pillows so soft. Breakfast was lovely & I would highly recommend. Would definitely stay again. Paul & Leah
Stayed 1 night in Aug 2023

6/10 Okay

Barbara

Stayed 1 night in Aug 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

wendy

Stayed 1 night in Jul 2023

10/10 Excellent

andrew

Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Diana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Joe

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a lovely room
Ample easy parking, a lovely big room complete with a 4 poster bed and the most comprehensive hospitality tray ever. A good size bathroom with shower and bath round off a super room. PS don't miss the Crompton canal boat trip.
Stayed 1 night in Jun 2023

10/10 Excellent

Colin

Stayed 1 night in May 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking convenient, staff friendly and helpful. Be warned restaurant closes early and few other options available. Restaurant is good when open though.
Stayed 2 nights in May 2023

6/10 Okay

Frankie

Stayed 1 night in Apr 2023

10/10 Excellent

Harry

Stayed 1 night in Apr 2023
Response from The Team at the Greyhound Hotel on 14 Apr 2023
Dear Harry,We thankyou for your positive review and we look forward to welcoming you again soon.Thank you.

8/10 Good

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Great night away, room was very clean and tidy, lots of drink options and even chocolates, will definitely stop here again, the Sir Richard’s room and furnishings are excellent, host was very lovely too, breakfast was also very good.
Stayed 1 night in Mar 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!We are happy to know that you enjoyed your stay with us.Please do let us know when you're in the area again as we would love to welcome you back.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!Please do think of us when you're in the area again as we would love to welcome you back.

8/10 Good

Craig

Stayed 1 night in Feb 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!Please do think of us when you're in the area again as we would love to welcome you back.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!Please do think of us when you're in the area again as we would love to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent one night stay
Overall great stay.. Food and bar is quite expensive but of a good standard.
Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 8 Feb 2023
Thank you for your review!We look forward to welcoming you back.

10/10 Excellent

M

Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.Thank you

10/10 Excellent

PAUL

Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.

10/10 Excellent

Ian

Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.

10/10 Excellent

Louise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great food & friendly staff.
Stayed 1 night in Nov 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.

4/10 Poor

Alexandra

Travelled with partner
Disliked: Staff & service
On arrival, i nipped in to ask where to park, we parked and went back in to check in and no one was there so had to wait several minutes for someone to come out and serve us, even though he knew we were checking in. The room was ok but strange radiator combination with a hole in the wall where the radiator went through it from the bedroom to the bathroom? Also had to prop tv up with a towel. Refreshment facilities were good though. We didnt stay for drinks as it was quite empty but went to a local pub where we had a great night. We were told doors locked at 12 but we were back before 12 and they were already locked. We rang the bell for about 20 mins, no one came. We ended up in our car, thinking we were there for the night but evetually I managed to get hold of someone by phone who let us in. This really needs looking at, you shouldnt have to watch the time in case you are locked out. We didnt stay for breakfast, just checked out. Unfortunately due to the locking door situation we would not return.
Stayed 1 night in Nov 2022
Response from The Team at the Greyhound Hotel on 14 Nov 2022
Dear Alexandra,Thank you for your review.When you checked in there were the other guests who were being served and hence you had to wait. We did apologise for that. This is a grade 2 listed building and there are certain things which are beyond our control this is in reference to your radiator feedback. We were waiting for you till 12 as there were other guests who came in late as well. You decided to turn up at 12.20 that is when the doors were opened for you. We d inform inform guests at check in that they should call the hotel no just in case they are getting late. There is no bell at the door so we do not know if you were doing this at our hotel entrance.Also you were under the influence of alcohol when you came in the night and were very rude to the team members. We find such behavior of guests totally unacceptable. In fact you couldn't even find your room key in the bag and were led to enter in the room by the team.Thank you.Kind regards,