Cotswold Inns & Hotels hotels in Matson, Gloucester

"The hotel was right in the centre of town and our room overlooked the Market Square and the church. Extremely comfortable. The staff were incredibly helpful and welcoming. Short stay parking was very close but it was a five minute walk to long stay parking. Building works going on on the front of the hotel at the time but that did not disturb us in any way"

"Our first room wasn’t great, safe not working, lamp not working and shade torn, pillows were more like cushions, curtains torn and very creased! Desperately in need of a revamp. We were moved to a different room on our 2nd day which was an improvement but still in need of a revamp. Rooms are tired. For the price we paid we expected it to be 4 star but it’s more like 3 star. No Tissues or facecloths - Little things but necessary and what you’d expect from a 4 star hotel. No fridge in room either, again what you expect to be the norm when paying £150 per night. The great thing about it is that dogs can stay £30 per dog per stay) and are welcome in 2 restaurants, it was great to be able to take them with us at breakfast. All bedrooms that allow dogs are on ground floor which is great. The first night we had ate in the restaurant, we both ordered the chicken burger and chips, chips were cold and seemed to have been reheated several times, we returned them, they were replaced with more of the same. I think they were frozen chips but they were inedible. We didn’t eat there again! On the plus side breakfast was good. Overall the hotel is in a great spot, dogs allowed is the big draw for us and the parking, but rooms are really disappointing. I did hear some have been revamped but really the ones that haven’t shouldn’t be used or used at a discounted rate and guests told in advance. "

"Room was beautifully styled, bed and bedding very comforting. Staff were lovely and the free biscuits at reception and in the room were a lovely bonus! One minor issue: sound carried quite loudly from the corridor to my room (though luckily the hotel was quiet so only happened briefly/ a couple of times)"

"Nice stay for a stop over travelling on motorway, friendly welcome and nice clean room."

"We booked a room as part of a wedding party .wedding was at 2pm. Check in is 4pm which is quite late ,we had to be in the orangery for 4pm so staff managed to check us in 3.40pm .Room was perfect, slept well,breakfast amazing. Food at the wedding of Becky and Mark was incredible. Our first visit here and we will definitely return and use the pool/spa as we didn't get chance to on this occasion. Check out at 11am is good, no rushing around. Thankyou for a lovely stay "

"The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell"

"Very nice property centrally located with secure parking in adjacent NCP"

"From arrival & pulling up in front of the beautiful grand house, full of old world charm, to checking in to our well appointed junior suite, the staff were attentive & polite, the food was delicious, locally sourced & served with attention to detail. The bar provided a fantastic selection of food & drinks & Champagne seemed to be the order of the day, we even tried a pint of Clarkson's local brew. Set in its own well kept grounds over looking Cheltenham racecourse, which was only a short walk though beautiful countryside, we felt a sense of tranquility & relaxation. With a lovely heated outdoor pool & entertainment areas, our stay never felt over crowded. After our 2 night stay we felt refreshed, having been well attended to by the staff. Check out came all too soon from this 5 Star luxury hotel & we left following an amazing breakfast. If you want to enjoy a quiet & unassuming luxury hotel, oozing with history & class, Ellenborough Park certainly ticks all the right boxes."

"Excellent position for my work and i would recommend this place and check in service off Blessen was 1st class "