Maudlam Hotels

"The allocated room was ok but could do with a little refirbishment."

"I was mildly disappointed with my stay at Vale Resort. The disappointment started when I messaged the hotel through hotels.com where I made the booking and no one responded for over 24hrs. Someone should be monitoring this email address. So after no one replied, I called up the hotel more than a day later, I could not get an answer and instead got an automated message asking me to leave details. By that afternoon, still no one had called me back. So I called again and did get an answer this time. The next day, I also got a call back.. but given the amount this place costs, I would expect much better communication standards and much less hassle for me. The advert for the hotel also currently states on hotels.com that 'free valet parking' is available. When I arrived and asked about this, the lady on the desk sort of smirked at me and said no such thing was available. I explained that I believed the listing on hotels.com detailed this service and she said she would check. But a few days later the advert still incorrectly lists this service(I took screen shots). I don't really care about valet parking, but I think the hotel should take a lot more seriously the fact that they have a misleading listing. The spa was ok.. though it was hard to get a go in the hot tubs due to a couple of groups just camped out there for a very long period. I was disappointed no robes were provided in the room, I have never experienced a spa in this country that does not provide robes."

"great"

"Lots of renovations happening so the lifts were not working. The room was nice and comfortable - quite warm though. Not the nicest area but very walkable down to wind street. Parking next door for £5 was handy. "

"they didnt clean the room in a 2 night stay, poor"

"The staff was so nicely and they make my trip more comfortable! I was really impressed!"

"Lovely hotel/old inn. Excellent shower. Breakfast (over the road) great. Easy parking - although it might be a squeeze if there was a function being held. Look forward to staying again."

"Could not use facilities once checked out"

"Always perfect. Pool area very good, room clean. "