Mercatale Val di Pesa Holidays

Breakfast was excellent

The property is very centrally located if you don’t mind the lack of any kind of lobby or ambiance. The two brightest stars of the property are Leticia at the front desk and the woman who cleans the rooms. Leticia is friendly and helpful. Every arrangement we made with her was on-time and correct. Some of the other staff went about their business without a hello or even a smile. The young woman who cleans the rooms( didn’t get her name) was meticulous and always had a bonjourno and a smile! If you want a clean place to lay your head and don’t plan on spending too much time in your room, this is your choice.

We had a really lovely stay. The staff were super friendly and kind, which made a great first impression. Communication before check-in was well-intended and resposive, but as we were arriving late, we had to download an app to access the property. It worked fine, but wasn’t the most intuitive process - I’d have preferred a key, which was available when staff were around. The hotel itself is small, brand new, and absolutely spotless. The beds were really comfy, and as Expedia VIP guests, we were treated to a bottle of prosecco, which was a lovely touch and very much enjoyed! We spent time by the pool, which felt quite exclusive and peaceful - a real bonus. The only slight downside was the air con, which seemed a bit weak. We didn’t really ask about it as we were out late most nights. It’s about a 20-minute walk into town, which we didn’t mind at all - nice to stretch the legs and explore a bit. All in all, a fab stay and we’d definitely come back.

Superb hotel. Rooms magnificent, reflect the photos. Staff amazingly friendly and helpful.

Extremely friendly staff. Very clean room and perfect location near the ponte, vecchio and sights