Standard Single Room, Shared Bathroom | Private kitchen
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Reviews of OYO Victoria Apartments

3 out of 5
OYO Victoria Apartments
56, Middlesbrough Road, South Bank, Middlesbrough, England

Reviews

6.4
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 5 out of 33 reviews" "
Rating 2 - Terrible. 6 out of 33 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and dining and bathroom space, nice staff, area was ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024

6/10 Okay

Lee

We stayed at the hotel for a football game at Riverside Stadium. Very easy to get to the ground. It's 2 miles away & £5 for a taxi, which is good. The hotel itself looks nice & inside it's decent. The room was decent for a 'get your head down' job. However, the area around it is very run down. I wouldn't feel safe walking around there at night. That's why we used taxi's. Overall, it's ok, use taxi's & excellent price.
Stayed 1 night in Jan 2024

8/10 Good

Stacey

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Travelled with group
Disliked: Cleanliness, amenities
The property was basic. Was a converted flat, where each bedroom was a 'room'. The rooms were very small with no space or a dressing table. Or bedside table. Wouldn't stay again. There were no fire extinguishers at the property and one exit. The location isn't the best, the area felt unsafe.
Stayed 2 nights in Aug 2023

6/10 Okay

Matthew

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cheap
You can’t expect much for the price. Each apartment has 2 rooms so you are only sharing the bathroom & shower with 1 other couple. The room was empty but for the bed and bathroom needed cleaning in areas. Ample free parking outside.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Apologies for the problems you had faced, Matthew! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

8/10 Good

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Thank you for rating us with such awesome words, Vicky! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay there again
Stayed 2 nights in Jun 2023
Response from Rosy on 15 Jul 2023
Thank you for your appreciation, Mark! We hope to give you consistent service every time. Regards, Rosy

2/10 Terrible

Gianluca

Stayed 1 night in Jun 2023
Response from Maria on 15 Jul 2023
Sorry for the inconvenience, Gianluca! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome. The most seemless check-in ever! Excellent service - my suitcase was carried up to my room. Room was spotless - which is important to me. Had the basic necessities and no frills. The whole building is very clean. Kitchen area was again very clean, with all utensils and kitchen equipment available. I mentioned that the washing up liquid had finished and the manager saw to it that it was replaced. Very warm and genuinely asking how my stay was and gave transport advice upon leaving - saving me money on my journey back home. Lovely views from my room too. Would stay again.
Stayed 1 night in Mar 2023
Response from Lisa on 12 Apr 2023
Hi Karen! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Lisa

10/10 Excellent

Sathesh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Eva on 15 Mar 2023
Thanks for taking out your valuable time to rate us, Sathesh! We will work even harder to make your stay a memorable one :) Regards, Eva

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Go somewhere else
Couldn't be in a rougher area Shared apartment kitchen had multiple empty vodka bottles in it, bathroom was disgusting and the host agreed a time to check me in then went out and old me to leave all my stuff (including car keys) on the bed in the unlocked room and she'd sort it later. As waiting for her would have made me miss the event Id stayed over to go to I asked for a refund which she agreed to give. Three weeks later and still no refund
Stayed 1 night in Sep 2022

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
There was chewing gum on the wall bath room was dirty toilet was yellow inside, left over food in the fridge bin was full bedding was smelling I couldn’t stay day for two night I had to cut my trip short spiders on wall with their webs dusty. I wouldn’t recommend this appartement cause u share it with different people and not clean based in a bad area too
That wasn’t even the only spider
How can you give someone a room with chewing gum stuck on the wall
I know the apartment was cheap but make it comfortable for people who are paying their money, this is how the made their bed and it wasn’t even clean
Look at the wall very dirty I have so much pictures and videos but since their too big it not allowing me to post it all
Stayed 2 nights in Sep 2022

8/10 Good

Frankie

Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 Terrible

Saleem

Stayed 1 night in Aug 2022
Response from Noah on 19 Aug 2022
Hi, Saleem! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

6/10 Okay

Barry

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Room was ok
The room was ok , no tv remote or wifi code i had to ask for
Stayed 1 night in May 2022
Response from Simon on 23 Jun 2022
Hi, Barry! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was okay for one night, refurbished and clean. For a longer stay I would have liked a wardrobe or at least hooks to hang clothes up. Also, a bin in the bathroom, a mirror in the bedroom, and not to have to ask for a towel for each person. Check in requires a cash deposit, had to go to the cash machine. Parking is on the street at the side of the building.
Stayed 1 night in Aug 2021
Response from Jason on 18 Aug 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jason

2/10 Terrible

Alisha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Andre on 9 Aug 2021
Hi, Alisha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Andre

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Found this only avail die to short notice due to a passing of a family memeber and every whrre was booked out for thr nite. Looks nice from outside. However inside is not as. They need ALOT of work! Dinning table is very small and couch had a heavy smell to it The mattresses where ok not as good other apartments iv stsyed in before. There was not any clear information in the room for anything at all ie if u need room service ordering extra towels wifienis very bad and very very slow.
Stayed 1 night in Aug 2021

8/10 Good

Keli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget accommodation
I was pleased with the stay and pleasantly surprised. Lovely service for the lady who lived in. Place was roomy and friendly. When I arrived it looked a bit of a dogdy area but parked under the apartments CCTV and car was under a camper on reception all day/night. We had no issues. We had room 5. Single room had comfy pine bed was small no mirror Other room Had double and single all Comfy and clean white linen Dark corridor but if using multiple apartments nice stylish meeting area and sofas on the landing. Lovely kitchen lots of thing. Although we only used the fridge and kettle Small sofa not for sleeping on :-) Was impressed for the money x nothing fancy :-)
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Great if you are working in area, not ideal for a family break. Apartments perfectly fine. Long walk to city centre and area run down
Stayed 1 night in Jul 2021
Response from Jane on 22 Jul 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Strange set up, no front door key, you have to phome someone to be let into the building. Very limited amenities within the flat.
Stayed 1 night in Jun 2021
Response from Leo on 25 Jun 2021
Hi, Rachel! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great little place .
Stayed 1 night in Jun 2021
Response from Cheshta on 23 Jun 2021
Hi, Christian! We are glad to see that you liked our services. Regards, Jacob

6/10 Okay

Malcolm

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The apartment and building is anything but “luxury”. It was clean, tidy and offered good value for money. The biggest down side was not having a key to the front door of the building. We ended up being locked out for around 15 minutes before being let in.
Stayed 5 nights in Jun 2021
Response from Gabi on 18 Jun 2021
Hi, Malcolm! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Gabriel!

8/10 Good

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice big clean appartment.
Nice appartments.very clean.not in a great area but cheap for what you get.Could do with some more utensils pans ect.we asked for towels ect and were given straight away.Very nice people running it.
Stayed 1 night in Jun 2021
Response from Leo on 5 Jun 2021
Hi, Sandra! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex

6/10 Okay

Amber

Stayed 1 night in May 2021
Response from Gabi on 2 Jun 2021
Hi, Amber! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Gabi on 31 May 2021
Hi, Harry! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

4/10 Poor

A

Disliked: Cleanliness
Not ‘luxury’ apartments!
£50 deposit had to be paid in cash! Several of the listed items weren’t in the apartment (hairdryer, toaster, coffee maker, iron, ironing board, wardrobes) but you may have been able to request them. We had to request towels which arrived within half an hour. In the kitchen there were no saucepans, frying pans or cooking utensils so the hob was useless! No washing up liquid, cloths or t towels. We had to clean the sink and wash the grill pan before using it as they both had food dried on them. Tea and coffee sachets were provided but the milk pots were out of date (didn’t look at date on tea/coffee). Bedrooms - No wardrobes or chests of drawers to put clothes in although there was a clothes rail. It would be really good to have mirrors in the bedroom near plug sockets to be able to dry your hair or do make up. Also somewhere to put clothes. We were able to use a spare bed for putting clothes on - but not ideal. Bathroom. Toiletries and soap were provided in the bathroom but there were no shelves to put things on and no plug in the very small sink. Towel rail was too small to put a bath and hand towel on. Shower was ok with a good supply of hot water, but as we were in an accessible apartment with a wet room, the height of the shower was appropriate for a wheelchair user but couldn’t be lifted high enough on the rail to stand under properly. The wall heaters in the corridors and all rooms were easy to use and very efficient. We won’t be staying again!
Stayed 2 nights in May 2021
Response from Mike on 25 May 2021
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Mike

6/10 Okay

Geoff

Business traveller
Disliked: Staff & service
Nothing luxurious
Stayed 1 night in Apr 2021
Response from Edward on 28 Apr 2021
Hi, Geoff! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Edward

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new apartments in quiet location
Brand new apartments with a friendly welcome. Very spacey and comfortable apartment in good location to reach the North Yorkshire Moors. The kitchen lacked every day cookery equipment (pots, plates, knifes) if you plan to do your own cooking but I put this down to the apartments being brand new and hopefully they will fully equipped next time. Quiet location.
Stayed 4 nights in Apr 2021
Response from Leo on 23 Apr 2021
Hi, Nina! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex