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Reviews of Tŷ Milford Waterfront

3.5 out of 5
Tŷ Milford Waterfront
Nelson Quay, Milford Haven, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 215 out of 340 reviews" "
Rating 8 - Good. 84 out of 340 reviews" "
Rating 6 - Okay. 21 out of 340 reviews" "
Rating 4 - Poor. 8 out of 340 reviews" "
Rating 2 - Terrible. 12 out of 340 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Hartley

Liked: Cleanliness, property conditions & facilities
The reception demand a security deposit of £50. You do not get a receipt of acknowledgement of the payment. The printer is broken (my first and second visit) so an email receipt will be sent to you email later. 1. The rate charged is mor than agreed at the time of booking. 2. There is no mention of the security deposit on the receipt. 3. Will I be given a refund as I did not charge anything to the room, and the receipt does not acknowledge they have the money. Very unhappy with the financial aspect of this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent friendly staff good food 👌
Stayed 3 nights in Apr 2024
Response from Guest Services - Ty Milford Waterfront on 9 Apr 2024
Good evening Robert,Thank you for taking the time to write us a perfect 5 out of 5 review on your recent stay with us. We are so glad to hear that you have enjoyed your stay with us, mainly the excellent staff and the good food we offer. We do hope to welcome you back into the hotel in the near future. Warm Regards,

10/10 Excellent

rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were lovely! Hotel rooms spacious, also still felt fresh and new. Evening meal was excellent!!
Stayed 1 night in Apr 2024
Response from Guest Services - Ty Milford Waterfront on 3 Apr 2024
Good evening Rebecca, Thank you so much for giving us a 5/5! We're very pleased you had a great stay with us and we look forward to having you stay with us again soon! Warm regards, Nicolai Ty Hotel Guest Services

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay. Such a nice hotel. Staff were all amazing. Looking forward to staying again 🙂.
Stayed 1 night in Mar 2024
Response from Guest Services - Ty Milford Waterfront on 3 Apr 2024
Good evening Richard,Thank you for taking the time to write us such a lovely review and rating it 5 out of 5. We are so glad to hear that you have enjoyed your stay with us, mainly the amazing staff and nice hotel we have here. We do hope to welcome you back into the hotel in the near future.Warm Regards,

10/10 Excellent

David

Liked: Amenities
Great hotel perfect stay for what I required.
Stayed 3 nights in Mar 2024
Response from Guest Services - Ty Milford Waterfront on 25 Mar 2024
Thanks so much for giving us a 5/5, David! Welcome back anytime.

10/10 Excellent

Paul

Stayed 3 nights in Mar 2024
Response from Guest Services - Ty Milford Waterfront on 12 Apr 2024
Thanks for giving us a 5/5 Paul! We hope you will come and stay with us again soon!

10/10 Excellent

David Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services - Ty Milford Waterfront on 12 Mar 2024
Good evening David Ian,Thank you for taking the time to write us a 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back into the hotel in the near future.

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the property, peacefulness, quiet, good room n excellent view.
Stayed 1 night in Feb 2024
Response from Guest Services - Ty Milford Waterfront on 22 Feb 2024
Hi Sandy,Thank you for giving us a nice review and we're pleased you enjoyed your stay!

6/10 Okay

BRIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was very hard to find due to poor signs ,noise from next rooms fan at 6 am coming through the wall not great. And I understand they need £50 deposit when checking in but 6 days after my stay it's still showing pending on my back it should be paid back when the room has been checked a few hrs not good enough.
Stayed 2 nights in Feb 2024
Response from Guest Services - Ty Milford Waterfront on 22 Feb 2024
Hi Brian,We are sorry to hear about the issues you experienced during your stay with us. The 50 holding can take longer depending on what bank you are with. This has been reversed by our payments team and will drop back into your available balance for you. Please note this will not show as a refund on your account.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great modern hotel. Could not fault.
Stayed 1 night in Jan 2024
Response from Guest Services on 3 Feb 2024
Good morning David,Thank you for your wonderful review of Ty Milford Waterfront!We are so pleased that you had a wonderful and faultless stay. We hope to welcome you back very soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 29 Jan 2024
Thank you so much for giving us a fantastic 10/10! We look forward to seeing you again soon!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 30 Jan 2024
Thank you so much for giving us a 5/5! Please do come and stay again soon!

8/10 Good

Dean

Business traveller
Really top accommodation. One problem if l chose pay at property, they overcharged me - twice.
Stayed 4 nights in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 28 Jan 2024
Hi Dean,We appreciate you taking the time to give us a review and we really do appreciate your custom at the hotel. We do apologise for the inconvenience caused on your previous visit but we are pleased our Guest Services team were proactive in getting this sorted for you.We look forward to seeing you again soon!

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast with our room was really good but the evening meal bar menu was ok and perhaps expected a little more taste and flavour. The room was comfy all amenities for a nights stay Staff were friendly and helpful
Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 28 Jan 2024
Thank you for taking the time to give us a review! We appreciate your feedback aswell!

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Milford Haven
Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 28 Jan 2024
Thank you so much for your nice review and we hope you will come and stay again soon!

10/10 Excellent

Margaret

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 16 Jan 2024
Good evening Margaret,Thank you for leaving us a perfect 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 16 Jan 2024
Good afternoon Robert,Thank you for leaving us a perfect 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

8/10 Good

Linda

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 16 Jan 2024
Good afternoon Linda,Thank you for leaving us a lovely 8 out of 10 review and we are happy to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Custer service from the desk staff was impeccable from checking-in to checking-out. Superb cooked breakfast too. Will be back again. Thank you.
Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 16 Jan 2024
Good afternoon Peter,Thank you for leaving us a perfect 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel in an area we know well. The staff we encountered were all helpful and friendly. The room was clean and comfortable. The only downside was the cost of drinks which were twice the price of a local restaurant. The same for the menu . We ended up eating and drinking outside the hotel
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 28 Jan 2024
Thank you for taking the time to give us a review! We're pleased you enjoyed your stay and we appreciate you giving us your feedback.

6/10 Okay

Andrea

Stayed 1 night in Jan 2024
Response from Guest Services - Ty Milford Waterfront on 28 Jan 2024
Thanks for the review!

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly reconmended, unenforced blue badge parking.
The hotel was easy to find, beautiful location and well kept. Staff were friendly and check in was straight forward. The hotel was immaculate, we had a room with a view over the harbour. The bed was large and comfy. The room immaculately clean as was the bathroom and well proportioned. A good selection of hot drinks were in the room as well. The location is ideal with restraunts on site nearby and shops locally. Good road links to other Pembroke areas made this hotel ideal for us. The only down side was the lack of disabled parking. As a blue badge holder I often rely in these spaces as I can't walk long distances, there were a good number of spaces, however only one car parked in these had a blue badge displayed, the lack of monitoring and honouring of the system was a real issue for me. There was thankfully a space at the nearby museum the parking officer let us park in overnight, however if this wasn't available or we hadn't been able to ask we would have had to park quite a distance away. I'd want to know they were enforcing the blue badge only bays if we were to use the hotel again.
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 28 Jan 2024
Hi Leanne,Thank you for writing us a review. We're pleased you enjoyed your stay and we have taken your feedback on-board and relayed it to the relevant departments to help improve the standards of service we provide.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local stay
A short break over New Years Eve in this hotel situated at the marina in Milford Haven. Comfortable, well sound proofed room which offers a range of Welsh products as it does in the hotels within the same group. Good black-out curtains and comfortable bed. Would like to see Welsh as the initial greeting, after all we are in Wales.
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 8 Jan 2024
Good afternoon Andreas,Thank you so much for writing such a lovely 10 out of 10 review about your recent stay with us. We are glad to hear you had a great time here and hope to welcome you back into the hotel in the near future.Warms Regards

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 8 Jan 2024
Good afternoon Kayleigh,Thank you so much for writing such a lovely 10 out of 10 review about your recent stay with us. We are glad to hear you had a great time here and hope to welcome you back into the hotel in the near future.Warms Regards

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean hotel with friendly staff
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 29 Dec 2023
Thank you for giving us a 5/5! We hope to see you again soon!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A really nice new hotel, very friendly and helpful staff.
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 23 Dec 2023
Good evening Tracey,Thank you for giving us a great review and we're always happy to read our guests have great stays with us! Look forward to seeing you next time!

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Another good stay at Ty hotel. Clean and comfortable. Staff friendly and helpful at check in and out.
Stayed 2 nights in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 23 Dec 2023
Good evening Lee,Thank you for giving us a great review and we're always happy to read our guests had a 10 out of 10 stay with us! Look forward to seeing you next time!

10/10 Excellent

Reg

Stayed 4 nights in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 8 Jan 2024
Good afternoon Reg,Thank you so much for writing such a lovely 5 out of 5 review about your recent stay with us. We are glad to hear you had a great time here and hope to welcome you back into the hotel in the near future.Warms Regards

4/10 Poor

sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very disappointing
Check in with Charlie was great, however it was 4pm, and there were balcony room upgrades available, but still at considerable cost. As it is unlike these rooms would have sold at this time of day, a free upgrade would have been nice. I was decidedly underwhelmed at my room. Very small, with tiny bathroom. Having stayed at Celtic Manor i expected nice touches but it was reminiscent of a budget hotel. The heat in the room was unbearable and could not be altered. The bed itself was confortable, but it was too hot to sleep.
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 29 Dec 2023
Hi Sarah,I am sorry that you were not happy with the room and it's unfortunate that you were underwhelmed with your stay. An upgrade to a larger room was offered to you at a discounted price of just 20. Whilst we do enjoy being able to give complimentary upgrades, this is not something we are able to do frequently.Our guest services team are on hand to assist 24/7 and had we been made aware of the issue with the rooms temperature, we would have been able to resolve this for you. Thank you for taking the time to give us your feedback. All guest reviews are very important to us as we relay this to the relevant departments to help improve the services we provide to our guests.Kind regards,CharlieTy Milford Waterfront HotelGuest Services

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
We only stayed the one night as we had a works party up the road. The staff on reception were very friendly and very informative. We stayed on the 4th floor witch had a beautiful view of the marina,yatchs, boat's and trawler and a nice sunny day. The hotel was busy and the hotel is well insulated witch this made the rooms warm and really quiet witch was nice no trouble sleeping. I have recommended this hotel to my friends and would definitely stay again.
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 23 Dec 2023
Good evening Jason,Thank you for giving us a great review and we're always happy to read our guests have great stays with us! Look forward to seeing you next time!

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services - Ty Milford Waterfront on 23 Dec 2023
Good evening Ross,Thank you for giving us a great review and we're always happy to read our guests had a 10 out of 10 stay with us! Look forward to seeing you next time!

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
On arrival in the evening there was no parking bay available, on enquiring in the hotel we were told by the manager to use an overflow car park a distance from the building. On arriving at the overflow car park found it was barriered and locked. Returned to hotel and spoke to another, manager, who suggested we park in one of the disabled slots as they are owned by the hotel. Unsure why this was not an option when we first arrived as on site parking is available according to their advert!
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 30 Nov 2023
Hi Paul,Our apologies that on the date of your visit you found our car park to be full. Like any car park, the number of spaces are limited. Fortunately in the area, there are two other free car parks available. One is available at the end of the Marina (Mackerel Quay Car Park) and another just behind the hotel near the bridge. We appreciate this was frustrating but we are pleased to read that our team were able to allocate you a spot.Thank you for taking the time to give us a review. All guest feedback is very important to us and allows us to help improve the services we provide to our guests.Kind regards,Ty Milford Waterfront HotelGuest Services

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern well designed Hotel, restaurant v good, free parking
Stayed 1 night in Nov 2023
Response from Guest Services on 28 Nov 2023
Thank you so much for leaving us a review! We're so pleased you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean modern hotel. Will definitely be returning
Stayed 1 night in Nov 2023
Response from Guest Services on 28 Nov 2023
Thank you for giving us a great review and we're always happy to read our guests have great stays with us! Look forward to seeing you next time!

10/10 Excellent

Joanne

Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 23 Dec 2023
Good evening Joanne,Thank you for writing us a 5 out of 5 review on your current stay with us, we are so glad to hear that you had a fantastic stay at our hotel. We do hope to welcome you back into our hotel in the near future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and perfect location
Luxurious hotel, great service, helpful and friendly staff, will definitely be returning.
Stayed 4 nights in Nov 2023
Response from Guest Services on 22 Nov 2023
Good afternoon Debbie,Thank you so much for taking the time to leave us such a fantastic review. We are so pleased that you found Ty Milford Waterfront to be luxurious and we cannot wait to welcome you back in the near future!

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 16 Nov 2023
Thank you for leaving us a wonderful 10/10 review! We do hope you will come back and stay with us again soon!

10/10 Excellent

Jilith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Totally worth it
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 14 Nov 2023
Thanks for giving us a fantastic review! We're so pleased you had a great stay with us and we hope you will come back and stay with us again soon!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
Excellent location. Hotel was beautiful and breakfast was gorgeous
Stayed 2 nights in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 14 Nov 2023
We're so happy to read you enjoyed your stay and loved our Welsh buffet breakfast! We hope to see you again soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 14 Nov 2023
Thanks for giving us a fantastic review! Please do come and stay again!

10/10 Excellent

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 14 Nov 2023
Thanks for giving us a fantastic review! Please do come and stay again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel, great location, very modern and tastefully decorated, still smells new. The food was lovely but very expensive for what we had! All the staff were very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 11 Nov 2023
Good evening Susan,Thank you so much for leaving us a wonderful review to read! We're very pleased you had a lovely stay with us and we look forward to having you stay with us again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ty Milford Waterfront - Guest Services on 10 Nov 2023
Good evening Jamie,Thank you for taking the time to leave us such a wonderful review after you recent stay. We hope to welcome you back to Ty Milford Waterfront very soon.Warm regards,

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 10 Nov 2023
Good afternoon Dave,Thank you for your review following your stay at Ty Milford Waterfront. We're so pleased you enjoyed your stay, and we hope to welcome you back very soon!

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 8 Nov 2023
Thank you for giving us a nice rating! We're pleased you enjoyed your stay!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 7 Nov 2023
Thank you so much for giving us a 10/10! Please do come and stay with us again soon!

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to Milford Haven to inter my parents ashes. Our hotel stay was lovely-shame about the weather though!
Stayed 1 night in Nov 2023
Response from Guest Services - Ty Milford Waterfront on 5 Nov 2023
Hi Sally,We're so pleased you had a lovely stay. We are sorry for the circumstances that bought you here but we're very grateful to have a great team and to always welcome lovely guests like yourself to the hotel. You are most certainly welcome again any time.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean. Faultless staff, superb rooms.
Stayed 2 nights in Oct 2023
Response from Guest Services on 30 Oct 2023
Good afternoon Stephen,Thank you for your fantastic review of Ty Milford Waterfront! We are so pleased that you enjoyed our beautiful location and our wonderful team. We can't wait to welcome you back again soon.

10/10 Excellent

Marcio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services - Ty Milford Waterfront on 29 Oct 2023
Good evening,Thank you so much for taking the time to give us a 10/10! We're so pleased you enjoyed your stay and we hope you will come and stay with us again soon!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Good afternoon Emma,Thank you for your 5/5 review of Ty Milford Waterfront. Our Ty team are so pleased you had a wonderful stay with us and we hope to see you again soon!