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"Although the facility needs an update, the staff and service more than makes up for it."

"We loved the onsen experience. We had never done it before and they had a “lesson” for onsen etiquette which was helpful. It was very clean and relaxing. It was nice to have a free ice cream every day after bathing at the onsen, and fun to walk around the property in our hotel robes. The only issue we had was 2 little kids running around and talking loudly in the onsen bath area which was disruptive, but not the hotel’s fault. "

"Spacious and beautiful views of the surrounding hills. Only downside is that there are no food places within walking distances, but was able to take the train to nearby places."

"Great hotel and lovely staff."

"The property and staff were amazing. And it lived up to the beautiful pictures online and then some. An added bonus, it was an easy walk from the boat dock/ropeway."

"Really beautiful hotel. Very professional staff."

"Great in-room onsen"

"Amazing we loved it"

"The place is closed to everything and the room is clean."