New Cumnock Holidays

The room wasn’t cleaned, someone’s hair was clogging the drain, there was hair and crumbs in my bed. The floors were also not mopped, only one of the towels left in my room were clean. Staff was nice.

The rooms were great and the check-in and check out process was smooth

Used to be better. We have stayed in the Belhaven before (over 20 years ago the first time) and loved it. I have also recommended it many times to visitors to Glasgow. So, it saddens me to say that this visit wasn't so great and they really need to do some work if they intend to be around in another 10 or 20 years. When we arrived, we got upgraded from a standard double to the suite. Sounds great. And getting up there it's an beautiful big room and seems very nice at first look. But further time spent revealed that it needs work and repair. Just a few of the issues: Huge room but little furniture. No wardrobe at all, just a rail (which feels more like an Ibis than a decent hotel suite). Massive great double bath - jacuzzi. I thought "great" and proceeded to fill it, which was fine, but then turns the jacuzzi jets on and it started to fill with particles and a few flakes of mould, so clearly the pipework has not been cleaned for quite some time (no point having a jacuzzi without maintenance!). The sink was chipped and the plug no longer went down. Best throw away and buy a new one. Should be less than £300 at a plumber's merchant and an hour of labour! Wiring for the lights above the paintings was wrong - you needed to switch both the switch by the door and the one by the bed. This is not how to wire a two-way switch! Half an hour of an electrician's time would sort it. They have to spend some real money to get this room back up to its potential!

The Spa was way too busy. It was impossible to get access to the outdoor hot tubs as people got in early and never left them for the whole session. There were lots of guests, including us, who missed on that experience. I think some sort of fair use system must be put into place because I reckon this must happen all the time.

I was completely satisfied with everything in the hotel.