New Florence Hotels

"Room was too warm and we were not able to lower the temperature below 68 degrees. That was their setting. Only 2 suitcase carts for an over 225 room hotel. Ice machine on our floor wasn't working. And only one staff member at the front desk."

"Good Breakfast "

"super clean, super friendly and helpful staff. "

"AC was load and didn’t work. Was not able to get a refund from Expedia."

"The staff are extremely friendly and helpful. Undergoing renovations but they do a great job of it not impacting your stay or the appearance."

"Adequate, comfortable bed, dated"

"The breakfast was good. Food was fresh and a nice selection. I got unlucky enough to have a bad room. I feel like my situation was isolated so don't let my experience stop you from staying here. My biggest complaint was the way the young man at the desk handled it. Issues arise and that is to be expected. My TV didn't work, phone didn't work, and sink didn't drain. I went down to breakfast and reported the issues to the young man at the front desk, and he simply said, "I'll notify maintenance". I went back to the room and played on my cell phone until it was time for me to leave (3 hours after breakfast). I spoke to the Lady Manager on duty on my way to my car, and told her that I sat in my room for 3 hours and Maintenance still hadn't been there. Turns out, the young man didn't do a thing! The Manager was very nice, apologized for the inconvenience and would take care of the issues with the room. It is because of the way she handled the situation that I gave the 4 stars and not 3 stars. "

"The beds were very nice and room well sized. Just nothing fancy and they overdid the air freshener. Breakfast is fine but basic. Good value."

"Great"