Newcastle-Under-Lyme Hotel Guide - New Vic Theatre hotels in Newcastle-Under-Lyme, United Kingdom.

"Great in every way except poor wifi in my 3rd floor room and curtain hanging off slightly "

"Peaceful stay"

"This would probably have been a totally fine stay except there was about 50 members of the same family staying there, maybe 75, and their kids were marauding round the hotel leaving trash, upturned chairs, broken glasses etc all over the place. The bar was a no go area because they'd taken over, so loud. Not enough staff to police the bad behavior or clean up and the parents were doing nothing. Pool was absolutely rammed and not a place my kids wanted to hang out - tiny and busy, despite booking a slot. No fridge in the room! Wouldn't stay again."

"Very comfortable bed and nice breakfast. Overall great experience, would definitely recommend and use again when needed "

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"Don't know what the room was like because it became 'unavailable' two days before my stay"

"Very Nice Rooms, Comfy Stay, Good Staff.."

"Please see first photo of letter left for host which outlines the issues "

"Property owners agent (Travelnest) decided to cancel my booking without instruction. This caused a payment issue which ended in the property owner making threatening calls in regards to payment and demanding direct payment. This caused untold stress on my family to secure there stay for the second night stay. On top of this the kitchen did not have all of the necessary utensils needed to be able to prepare food, the downstairs toilet isnt fitted securely to the floor, plaster damaged in several room and the kitchen floor was filthy. The location is very busy with a lot of traffic noise including a lot of emergency vehicles. We wont be back"