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DoubleTree by Hilton New York Times Square West

Photo gallery for DoubleTree by Hilton New York Times Square West

Featured image
View from Room
In-room safe, desk, laptop workspace, blackout curtains
View from Room
In-room safe, desk, laptop workspace, blackout curtains

Overview of DoubleTree by Hilton New York Times Square West

DoubleTree by Hilton New York Times Square West

4 out of 5

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
350 W 40th St, New York, NY, 10018

Explore the area

  • Popular LocationTimes Square5 min walk
  • Popular LocationBroadway11 min walk
  • Popular LocationEmpire State Building16 min walk
  • AirportNew York, NY (LGA-LaGuardia)14 min drive

Choose dates to view prices

About this area

New York

In the city centre, DoubleTree by Hilton New York Times Square West is in Midtown, a neighbourhood in New York with great shopping. Port Imperial Ferry Terminal and South Street Seaport are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bryant Park and The High Line Park. Consider St. James Theatre for a night out, and don't miss Chelsea Piers, a top local attraction. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Times Sq. - 42 St. Station is 7 minutes on foot and 42 St. - Bryant Pk. Station is 9 minutes.

What's nearby

  • Times Square - 5 min walk
  • Broadway - 11 min walk
  • Madison Square Garden - 11 min walk
  • Bryant Park - 12 min walk
  • Empire State Building - 16 min walk

Restaurants

  • Where to eat
  • Tranzit – Restaurant with a bar offering American cuisine. Serves breakfast, lunch and dinner daily.
  • High Bar – Open daily, happy hour available.

Getting around

  • Penn Station - 11 min walk
  • Times Sq. - 42 St. Station - 7 min walk
  • LaGuardia Airport (LGA) - 14 min drive

About this property

DoubleTree by Hilton New York Times Square West

4-star New York hotel in Midtown, walk to Times Square
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. All 612 soundproofed rooms feature WiFi and room service. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include wired Internet and coffee makers.
DoubleTree by Hilton New York Times Square West offers 612 forms of air-conditioned accommodation with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day), Wired Internet (surcharge)

Parking and public transport

  • Valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11 AM: USD 22.00-30.00 per person
  • 1 restaurant and 1 coffee shop
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (900 square feet)
  • Meeting rooms - 3

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Dogs and cats welcome
1 per room (up to 25 lbs/11 kg)
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 978 out of 3414 reviews
5 - Excellent 29%
Rating 4 - Good. 1018 out of 3414 reviews
4 - Good 30%
Rating 3 - Okay. 570 out of 3414 reviews
3 - Okay 17%
Rating 2 - Poor. 397 out of 3414 reviews
2 - Poor 12%
Rating 1 - Terrible. 451 out of 3414 reviews
1 - Terrible 13%

3.7/5

Cleanliness

3.7/5

Staff & service

3.3/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite, courteous and attentive
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great hotel
Stayed 2 nights in Nov 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Amenities
No hay personal que mantenga orden en lobby y asesnsores
Stayed 5 nights in Nov 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Forget about getting an elevator between 8am and 8pm. They have 4 elevators, 2 are always occupied by the staff so you cant use them. The heater in the room didn't work. Went to the front desk, the girl had the worst attitude, she was rolling her eyes when I told her about the heating issue. Felt like I was asking her to donate a kidney or something. The restaurant and bar are nice, but the rooms are outdated, and the lobby staff is just terrible to deal with. The check-in process was just as painful. She couldn't find my reservation for some reason (even though I had the email with the reservation number), told her go ahead and just book me a room since they had availability and can't find my reservation. She replied back "you have to do reservations online because of Covid". What in the world does covid have to do with making a reservation?? I go to New York every 2 to 3 months, will definitely never stay there again.
Stayed 3 nights in Nov 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to everything!
Stayed 2 nights in Nov 2021