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Reviews of Hilton Garden Inn Long Island City New York

3 out of 5
Hilton Garden Inn Long Island City New York
29-21 41st Avenue, Long Island City, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Giuseppe

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was not ready upon check in. We waited about 90 minutes before the room was ready
Stayed 3 nights in Apr 2024

2/10 Terrible

leila

Disliked: Staff & service
Awful staff! Although we asked for daily room cleaning service and reminding them everyday we still did not get it 2 out of 3 days of stay. When checking out there was 350 dollars extra charge for damaged towels!! And that meant make up stain on one of the tiny towels!!!! We had to spend one hour to convince them to give our money back! They agreed but did not return before multiple calls in two weeks after our stay!!!!
Stayed 3 nights in Mar 2024

8/10 Good

Damaris

Travelled with partner
Liked: Staff & service
It was a good location !
Stayed 2 nights in Apr 2024

8/10 Good

Tarik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent
Stayed 1 night in Apr 2024

4/10 Poor

Ian

Travelled with family and small children
Disliked: Property conditions & facilities
Elevators kept breaking down had to walk up and down 10 flights of stairs with baby and pram. Wasnt an ideal situation and for the cost of the rooms they should have had someone come out to check the elevators instead of saying itll sort itself out.
Stayed 2 nights in Apr 2024

10/10 Excellent

Haseen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good & clean. Bathroom was really nice. I had a good stay.
Stayed 1 night in Apr 2024

8/10 Good

Merline

Business traveller
Would’ve given it a 5 star hit I asked the hskping lady for towels while she was on the hallway and I never got them. Also the person here other room next to me just kept banging the door and speaking so loud at 3am for the nights I was there. It was so annoying because I’m a light sleeper. Besides that everything was great. Amazing stuff from FD (Chriselle) to restaurant and bar
Stayed 2 nights in Apr 2024

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, rooms clean
Stayed 1 night in Apr 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

YENJU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kavita

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Xiao Li

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was okay. It’s a convenient location with nearby grocery stores and easy to get to multiple subway lines. However, the housekeeping of the hotel was a disaster. Despite there’s a sign on the bathroom mirror indicating housekeeping is every other day, no one came and cleaned the room for a straight four-days. I even called front desk on both the third and forth day for multiple times requesting for housekeeping, still nothing was done. On the last day of the stay, I saw a live cockroach crawling on the wall in my room and I killed it, which concerned me even more about the hygiene of this hotel. Housekeeping is really basic but important for any hotels. I hope the management of Hilton group will indeed pay attention to this issue for Hilton Garden Inn in Long Island City and bring us as customers a nicer experience in the future. Thanks!

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and cozy
Stayed 2 nights in Mar 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service
Just an average property. Nothing bad but nothing outstanding.
Stayed 1 night in Apr 2024

8/10 Good

Ariel CAITLIN HOWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 5 nights in Mar 2024

8/10 Good

Marcella, Southold

Liked: Cleanliness, staff & service, property conditions & facilities
comfy bed, nice helpful staff, clean rooms and washrooms.
Stayed 1 night in Mar 2024

8/10 Good

Adriana

Liked: Cleanliness, staff & service
Eli at the front desk was sweet and checked me in quickly.
Stayed 1 night in Mar 2024

10/10 Excellent

Cristhian, Gaithersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Very goid
Stayed 2 nights in Mar 2024

10/10 Excellent

Marsha

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jocelyn

Stayed 3 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location to visit Manhattan. Very close to Queens Plaza station which has a few lines into Manhattan. Market across the street about 5 minute walk away. Room was comfortable for a family including 2 teenage boys. We had booked a room with free daily breakfast, but this did not show on their system. Front staff however was able to correct for this. Private parking next door at Champion parking was convenient; however valet driver was very unpleasant. I would stay here again the next I am in New York.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
All good, close to subway.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lobsang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good 👍
Stayed 1 night in Mar 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret, Fayetteville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property. The staff was great especially Wesley.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Stayed 2 nights in Mar 2024

10/10 Excellent

Rodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed and friendly staff!
Stayed 1 night in Mar 2024

8/10 Good

Anthony

I will definitely stay here again
Stayed 2 nights in Feb 2024

4/10 Poor

Jymar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Fani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant manager was very kind and very accommodating. $19.95 buffet had everything. Very reasonable rate for being so close to Midtown Manhattan and all of Queens! Amazing value, comfortable room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Caleb

Stayed 4 nights in Jan 2024

10/10 Excellent

anucha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff . Clean room
Stayed 1 night in Dec 2023

8/10 Good

Lindon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

christel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to visit NYC and my brand new truck broke down. Decided to stay here after we were done with our weekend at NYC due to the fact that my dealership was in closer proximity. This location helped us out trendously with allowing us to check in early and stay over a little bit late until my truck was ready. Everything was clean, ALL the staff was friendly, inviting and helpful. Definitely give our experience at the Hilton Garden Inn long Island city 5 stars!
Stayed 1 night in Jan 2024

8/10 Good

Temurbek

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Adrian, Naperville

Front desk people were poorly trained and insulting as I complained about no room service, broken coffee maker and poor quality of breakfast. Front desk employee was not interested in hearing about these poor quality issues as it wasn’t his department. Tgen referred to me as an ass-hole to another staff member in front of a customer.
Stayed 2 nights in Jan 2024

2/10 Terrible

Tarik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shavon Wesley has no matters, and behaves as if she is in the guetto, waving hands, loudly speaking and talking over the customers. She gave me the most inconvenient room, which has a connecting door to the room next to it, and refused to switch me to something else.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nitzan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness
Mario was great! Very attentive and thoughtful! He even went above and beyond to offer his own umbrella on one stormy night! Always greeted us with a smile. Totally opposite from the supervisor/manager that checked us in. Shavon.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023

8/10 Good

Mirza

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is near to subway station so its easy to move around. Every thing was fine except beds in rooms and limited parking. Double beds are not enough for two people. Hotel parking was full when I arrived so parked valet parking.
Stayed 3 nights in Dec 2023

6/10 Okay

Xiao

Travelled with family and small children
It is convenient to take the subway, the closest subway station is just a few steps away. The room is in decent size and is very quiet. however, room service need improvement. We stayed 3 nights and our bath towels never got changed unless we called the front desk. The room service came for one day to make the bed only but they did not clean our garbage bins.
Stayed 3 nights in Dec 2023