Terrace/patio
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Reviews of Hyatt House New York/Chelsea

3.5 out of 5
Hyatt House New York/Chelsea
815 Ave of the Americas, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 990 reviews" "
Rating 8 - Good. 309 out of 990 reviews" "
Rating 6 - Okay. 59 out of 990 reviews" "
Rating 4 - Poor. 28 out of 990 reviews" "
Rating 2 - Terrible. 34 out of 990 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Corina

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is in a great position for transport, shopping or walking . Surrounding area offers abundant restaurants, coffee shops , retail shopping and entertainment.
Stayed 4 nights in Apr 2024

8/10 Good

Judy Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it that the hotel is in the corner of the street. It makes a good view from the room. The hotel is conveniently located close to shopping and dining areas.
Stayed 3 nights in Mar 2024
Response from Hyatt House Chelsea Team on 2 Apr 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially loved staff
Stayed 3 nights in Mar 2024
Response from Hyatt House team on 1 Apr 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

10/10 Excellent

Marek, Northport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 5 nights in Mar 2024
Response from Hyatt House team on 31 Mar 2024
Thanks for your rating!

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The rooms were small but I didn’t mind it at all, it gave the room a cozy feel.
Stayed 3 nights in Mar 2024
Response from Hyatt House team on 27 Mar 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

8/10 Good

Hiram

Stayed 2 nights in Mar 2024
Response from Hyatt House Chelsea Team on 15 Apr 2024
Thank you for your rating!

8/10 Good

Kaitlin

Stayed 4 nights in Mar 2024
Response from Hyatt House Chelsea Team on 15 Apr 2024
Thank you for your rating!

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with great breakfast and awesome views.
Stayed 2 nights in Mar 2024
Response from Hyatt House team on 24 Mar 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Megan

Stayed 5 nights in Mar 2024
Response from Hyatt House Chelsea Team on 15 Apr 2024
Thank you for your rating!

8/10 Good

TREVOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt House team on 24 Mar 2024
Thank for your rating!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. Access around the city was great and loved the views from my room!
Stayed 4 nights in Mar 2024
Response from Hyatt House team on 17 Mar 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Jill

Stayed 3 nights in Feb 2024
Response from Hyatt House team on 17 Mar 2024
Thanks for your rating!

10/10 Excellent

XIAOBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hyatt House team on 7 Mar 2024
Thanks for the rating!

8/10 Good

Apinya

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hyatt House team on 7 Mar 2024
Thanks for the rating!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hyatt House team on 7 Mar 2024
Thanks for the rating!

6/10 Okay

Kelley

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Hyatt House team on 7 Mar 2024
Thanks for the rating!

6/10 Okay

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt House team on 3 Mar 2024
Thank you for taking the time to review our property. I am disappointed to see that we did not fulfill your expectations. We hope to see you again in the future so that you can experience our improvements.

6/10 Okay

Ahmad, Amherst

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice and comfortable room Good hygiene level Not the best check in experience, staffs need to be better trained and to be more welcoming.
Stayed 1 night in Feb 2024
Response from Hyatt House team on 28 Feb 2024
Thank you for taking the time to review our property. I am very sorry that we did not live up to your expectations during check-in. We are striving to improve everyday and hope you will return so that you can see our continued improvements.

2/10 Terrible

Kristen

Travelled with partner
Disliked: Amenities
Patio
Stayed 4 nights in Feb 2024
Response from Hyatt House team on 25 Feb 2024
Thank you for taking the time to review our property. I am very sorry that we did not live up to your expectations and you did not enjoy your stay. We are striving to improve everyday and hope you will return so that you can see our continued improvements.

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel needs to offer help with luggage
Stayed 1 night in Feb 2024
Response from Hyatt House team on 25 Feb 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We look forward to welcoming you back again soon!

8/10 Good

Arnaldo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buena localización y tiene cerca estaciones del subway y Penn Station. Las opciones del desayuno son bien limitadas.
Stayed 4 nights in Feb 2024
Response from Hyatt House team on 25 Feb 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Dona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the small kitchen and the view of the Empire State Building from our room.
Stayed 2 nights in Feb 2024
Response from Hyatt House team on 25 Feb 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Feb 2024
Response from Hyatt House team on 25 Feb 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

ELENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to all staff! Amazing people, amazing locations, amazing views from room and rooftop!
Stayed 2 nights in Feb 2024
Response from Hyatt House team on 13 Feb 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

2/10 Terrible

Faniola

Stayed 2 nights in Feb 2024
Response from Hyatt House team on 13 Feb 2024
Thank you for taking the time to rate our property. We are very sorry that we did not live up to your expectations and you did not enjoy your stay. We are striving to improve every day and hope you will return so that you can see our continued improvements.

6/10 Okay

Camilo

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location but poor breakfast and noisy rooms
Stayed 3 nights in Jan 2024
Response from Hyatt House team on 4 Feb 2024
Thank you for taking the time to share your experience. We are disappointed that you did not enjoy your stay and are sorry you did not enjoy our breakfast as it usually one of our guests' highlights. We hope you will choose to return so you can enjoy a true Hyatt House experience. Safe travels.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Stay
We took the train in from Newark Int airport to Penn Station and HH was about a 10 minute easy walk, with carry on luggage, from there. Perfect! Lobby is small but check in friendly and efficient. Only 2 elevators but they are fast. (Don't forget to tap your key card before choosing floors.) Room is on small size but very efficient. Bathroom and shower is great. Only 6 rooms per floor. We found it very quiet. Bed is very comfortable. Breakfast is a nice feature...staff super friendly...gets you ready for the day. Security is present in lobby. From here we walked mainly everywhere. We did take subway at times and it is a block away...super convenient. Overall, if you are using Penn Station to get in or out of the city I highly reccommend this hotel.
Stayed 3 nights in Jan 2024
Response from Hyatt House team on 24 Jan 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

10/10 Excellent

Enio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very kind and the rooms are little small but clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Hyatt House team on 24 Jan 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt House was a nice hotel for a quick weekend get away. Didn't spend too much time in the hotel, but gym was had good basics, breakfast was a nice perk and quiet for sleeping at night.
Stayed 2 nights in Jan 2024
Response from Hyatt House team on 24 Jan 2024
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

8/10 Good

Munazza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friend helpful and informative. The property it self is pretty small but that’s normal for New York hotels. The rooms are tiny and it’s pretty cold near the windows no matter how high you set the heat but it’s a good stay close to lots of things.
Stayed 3 nights in Jan 2024
Response from Hyatt House team on 24 Jan 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your review! We look forward to welcoming you back again soon!

10/10 Excellent

Yuval

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hyatt House team on 24 Jan 2024
Thanks for your rating!

6/10 Okay

Tracey

Stayed 1 night in Dec 2023
Response from Hyatt House team on 28 Jan 2024
Thanks for rating us!

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hyatt House team on 24 Jan 2024
Thanks for your rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff! Clean room- we enjoyed an easy quick breakfast
Stayed 1 night in Dec 2023
Response from Hyatt House Chelsea Team on 10 Jan 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

8/10 Good

Terry

Travelled with family
Liked: Amenities
Handy location & great view of the Empire State Building. The rooftop view was fantastic!
Stayed 4 nights in Dec 2023
Response from Hyatt House Chelsea Team on 10 Jan 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt House Chelsea December
Hotel was in a great area, easy travel to most of the popular areas, staff very helpful, good complementary breakfast
Stayed 5 nights in Dec 2023
Response from Hyatt House Chelsea Team on 10 Jan 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hyatt House Chelsea on 10 Jan 2024
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will be sharing your commentary with our teams. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Carolyn

Stayed 4 nights in Dec 2023
Response from Hyatt House Chelsea Team on 10 Jan 2024
Thanks for the rating!

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hyatt House team on 18 Dec 2023
Thanks for you rating!

6/10 Okay

Sk

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The hotel was OK. Needs some attention. The heater/fan in the bathroom didn’t work. We never figured out what some plugs did. Nothing changed when we used them. There was a microwave which was nice even tho we didn’t use it. Mini fridge, didn’t use either. Coffee maker/no creamer. Location was OK. The staff was fabulous. Friendly and oh so helpful and accommodating.
Stayed 4 nights in Dec 2023
Response from Hyatt House team on 18 Dec 2023
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay in a nice location
Check in was a breeze. Our room was clean and had a nice view of the Empire. Breakfast in the morning was great. Location was nicely tucked between subway stations which made it really easy to get up/downtown.
Stayed 3 nights in Dec 2023
Response from Hyatt House team on 18 Dec 2023
We are delighted to hear that you enjoyed your stay with us and sincerely appreciate you review! We look forward to welcoming you back again soon!

8/10 Good

Nissania

Stayed 4 nights in Nov 2023
Response from Hyatt House team on 18 Dec 2023
Thanks for you rating!

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no rooftop bar. Pictures are deceiving. There is an area to sit outside with tables on the 34th floor I think. You can have drinks sent up. Great view. Rooms are nice and comfy a bit cramped though. Great area...
Stayed 1 night in Nov 2023
Response from Hyatt House team on 18 Dec 2023
Greetings, Thanks for your review! Our property never had a roof top bar. Thanks for staying with us!

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Nov 2023
Response from Hyatt House team on 18 Dec 2023
Thanks for your rating!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hyatt House team on 21 Nov 2023
Thanks for your rating!

6/10 Okay

Jenness

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators weren’t working, could get to breakfast through no fault of our own
Stayed 4 nights in Nov 2023
Response from Hyatt House team on 21 Nov 2023
Thank you for taking the time to review our property. We are disappointed to see that we did not fulfill your expectations and sincerely appreciate you sharing your experience as we work to continually improve. Your commentary will be shared with our team so that we can ensure to work on these items. We hope to see you again in the future so that you are able to experience our improvements.

10/10 Excellent

TOREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hyatt House team on 2 Nov 2023
Thanks for your rating!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Vincent at the reservation desk was awesome. He made the process easy and inviting. The room was comfortable and I liked the idea of just a few rooms on each floor. We enjoyed our stay. Thanks
Stayed 2 nights in Oct 2023
Response from Vincent Brown on 28 Oct 2023
Hey there Donna, I am extremely happy to hear I have made your experience here a very welcoming and positive one here. The team and I take great pride in making our guests feel welcomed and at home, we are thrilled to read we have exceeded your expectations. Thank you so much for the positive review, we look forward to welcoming you back to the neighborhood!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with our stay but wished we requested a room on a higher level. Not the best view of the city from the 6th floor.
Stayed 2 nights in Oct 2023
Response from Issa on 17 Oct 2023
Hello Danielle,Glad to hear you've been with your stay, unfortunately there were no rooms on the upper floors available.we look forward to your next stay.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chelsea Gem.
Room was amazingly quiet! Loved that the window opened for a little fresh air. Staff so friendly and helpful. Convenient location for our stay. Breakfast was great, looking forward to having their restaurant open again as that was the only thing missing.
Stayed 6 nights in Oct 2023
Response from Vincent B on 13 Oct 2023
Hello Tim, thank you for leaving such a wonderful review, glad our staff exceeded your expectations and made sure your experience with us was a memorable one. Thank you again for choosing the Hyatt House in Chelsea, we look forward to your future visit!