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Reviews of Ramada by Wyndham Jamaica/queens

2 out of 5
Ramada by Wyndham Jamaica/queens
164-40 Hillside Avenue, Jamaica, NY

Reviews

6.6
Rating 10 - Excellent. 157 out of 1002 reviews" "
Rating 8 - Good. 316 out of 1002 reviews" "
Rating 6 - Okay. 281 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 105 out of 1002 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

maryanne, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Absolute Last Resort

6/10 Okay

Fu Kuen

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty
Room is spacious but not clean

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the nightly rate
Would not reccomend: no parking, room quality poor, remote control had scotch tape holding batteries in place, smelled, very small room...you can have all this for over $200 a night! What a deal...

2/10 Terrible

Steve, Sarasota, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very disappointed in Expedia, very upset!
Hotel is located in the middle of a drug district. This Hotel was a community safe house for homeless people. We could not stay there because it was unsafe. We just traveled 24 hours on 3 different flights from Croatia and this is what we had to go though! I called 5 different Hotels and no one had a room. We got a cab driver that was nice enough to drive us to 6 different Hotels that were all booked up. He called a friend and she found us a Best Western that had a room for us. We had know choice but to take it. Not a good neighborhood in Queens, N.Y. Costing us $239.00 for the night. The cab driver was nice enough to take out of this neighbor hood the next day to the airport. So, $100.00 later for cab rides and $239.00 for the Hotel that I would never recommend and the total aggravation of searching for 3 hours from 6:00 P.M. when we arrived at JFK airport to finally 9:00 P.M. in a just ok room. We have booked many trips with your web sight and we, my wife and I, are so very disappointed that you even have this so called Hotel listed. Wow , what a big mistake!! We hope in the future, no one else has to go though this bad experience like we did! Steven and Phyllis Radies, Very unhappy

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Md. Nasir U., Toronto

Disliked: Staff & service, property conditions & facilities
Very bad. Room no 303 air cooler not working properly and hotel stuff know that but management do not care on this. brakefast is so poor and service of that section is need to take care. Any way I may avoid this hotel in future.

2/10 Terrible

Business trip, EU

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a Hotel this is a B&B ...be careful!!!
There was Police leaving the front door as I checked into the hotel. Lift did not work, people not from the hotel standing in the lobby and front door ...actually tried to get my money back and book into somewhere else however was not able to do this because no refund in my booking. Did not stay the night and stead in with a friend. My mistake needs to be more careful booking on Expedia. also walk is written on the window of this B&B....99 dollar stay,

6/10 Okay

Joe

4/10 Poor

Dyandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

M.J., orlando

Liked: Room comfort
Disliked: Staff & service
Okay hotel close to where I needed to be
The hotel was okay. It was not overtly dirty, no bugs etc. But one got a hinky feeling. There was a lot of street noise and slamming of doors late at night. Continental breakfast was questionable. There seemed to be quite a few single mothers with baby strollers coming and going. At one time a child was jumping and playing on the one couch in the lobby. , while the desk clerk was on a personal phone call. Does no.one speak English?

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Place-DO NOT STAY HERE!
This hotel was no better than a cheep motel. The condition of the hotel was very drab. The front desk staff were rude and acted put out with anything I asked. The room was small and dirty. The bed cover and towels were stained. There were marks on the walls and ceiling. The bathroom was small and the amenities were cheep and rough. Then when we asked for a cab to go to our dinner reservation the front desk said that it was in a really bad neighborhood and suggested a diner down the street. When I said that that was not the atmosphere I was looking for and could they make another suggestion, they just mumbled and then called the cab. The restaurant was wonderful and was in a better neighborhood than where the hotel is. I would NOT stay at this hotel. It was horrible!

2/10 Terrible

Alex, San Diego, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel in Queens
This hotel was disappointing. My wife and I were given a room on the first floor which was dirty and loud. There was a security guard right outside our door being very loud on her phone with no regards to the guests of the hotel. The cherry on the top was when they started vacuuming the floors outside our door at 4am. After two miserable nights they were able to move us to a better room. Another things that we noticed is that this hotel is also used as a shelter. I would not recommend this place to anyone. The only positive note was that the hotel is very close to the subway station so that going to Manhattan wasn't a problem, but in reality everywhere you go in New York City is close to a subway station.

6/10 Okay

mrs b, new york, ny

Liked: Staff & service
Nice stay
I wasn't expecting much for a one nite to stay. But it was fine. Room was clean, pillows were soft. Bed was comfy. Shower was great. Loved the hot water, tv worked well. Cant complain. No loud noisy neighbors. Only thing is they couldve left more towels n more coffee n condiments.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Nadirah, NJ

Disliked: Staff & service
They run a shelter within the hotel
This hotel runs a shelter within the facility. I encountered one of the clients throwing a fit, and the security guard did nothing but sit there. Once I get to my room, there is a very strong smell of marijuana smoke roaming throughout the hallway. For a place that states they are non smoking, they must have other requirements for the clients that are housed in the hotel since they are part of the shelter. Since when has that hotel began to lease out their rooms to DHS and allowed clients that are homeless to break hotel rooms and do as they choose? You have people coming to this hotel everyday from all across the world, who are looking for a comfortable hotel, yet my whole night was spent inhaling marijuana smoke, and front desk staff allow it to continue..

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so,,try to stay some place else if you have a choice

4/10 Poor

ang

Liked: Staff & service
Disliked: Cleanliness
dont stay here
Booked hotel based on distance to JFK and price. This hotel is actually a NYC homeless shelter, the place could have been cleaner..... Much cleaner. Yelling and screaming at all hours of the night in the hallway. Parking very limited, and its first come first serve, or its the street! Location is terrible, tourists should not be in this section of the city. I hate to give any one a bad review, It seemed like the hotel was actually a family business. Every employee I spoke to were very pleasant people to deal with, and they did try there best to meet your needs.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Close to airport for the price
Good and comfortable staff is friendly and best part is parking is free for hotel guests being in NY.

2/10 Terrible

Carlotta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again not worth the few penny save
I checked in on Wednesday 02/18/16 the front desk staff was rude. Then there was no parking. On Thursday night the fire alarm right outside my door was going off, I called down to the front desk told the desk clerk no one came up to check it the alarm went off all night. People was smoking marijuana and cigarette in the room next to mine. I complaint nothing was done. My pregnant daughter was staying with me. they acted as if it was nothing. The bathroom was not clean not once while we were there. The wall are so thin you can hear the people in the next room having --- if they were in the room with you. The sheets were stain, and housekeeper walked into the room while I was in the bathroom at 9:00 in the morning. I asked for an extra pillow never got it.

8/10 Good

Lynton, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable

2/10 Terrible

Andy, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most horrible hotels
It was quite bad. Room was dirty, staff was rude, location sucked. It was quite scary and not good at all. Completey unrecommended stay away!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotejl
My AC wasn't working. No heat. I was frozen. Only cold air was coming out. They need to compensate me for this. I used my coat to cover my head

6/10 Okay

liselotte, philadelphia

Noisy
Maybe because it was right after the blizzard the amount of noise of ambulances, polices and all kind of emergency trucks was too much to bear, i think it need new windows.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was not friendly. Room was dirty a supervisor came up and apologized for the inconvenience.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Hotel was okay. Just right for the price. Only issue we had was that toiletries were not replaced when room was cleaned. When we ask for them, took them over and hour to get it to our room.

6/10 Okay

Verified traveller

Disliked: Cleanliness
My stay was pretty smooth overall can't really complain

2/10 Terrible

Earzzy , ny

Disliked: Staff & service, property conditions & facilities, room comfort
Basement
Booked hotel 2 weeks in advance got in late cause flight was delayed but when I came to check in they offered me the basement which is scary cause it's the only room there. Thought of getting another hotel but since it was late couldn't. Just couldn't sleep at all stayed up all night cause it's scary there but the worst is that they charge me the full cost of what I payed when I booked 2 weeks in advance.Wont never ever refer this hotel to anyone at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable. My stay was good

2/10 Terrible

evangeline, oceanside, ny

Smoke smell
I stayed for 3 days and I sprayed the whole room with air freshener but the smoke (marijuana) smell just won't go away

2/10 Terrible

osama

Disliked: Staff & service, property conditions & facilities, room comfort
Bad

8/10 Good

Andrea, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a not so nice area
Nice, clean good sized hotel room. Staff friendly and helpful. Having only 1 elevator is not the best however.

6/10 Okay

Bibi

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
-they said nonsmoking area but it smelled like smoke. - it was quiet for being in NYC - the room was a good size for two people. (One bed room) - the bed was very comfortable

10/10 Excellent

Teaire, Baltimore, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
My stay was comfortable. Hotel and room was clean. I will return soon.

2/10 Terrible

Iftakjar, Bangladesh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is close to eiting place & subway.
Front desk staff are not friendly. Kettle are not worming properly.

2/10 Terrible

menachem

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramadas my choice alwsys.
Love the Ramada Queens. Stay there everyone I visit NY.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Weekend Shopping Trip
The hotel was good for the price. I stayed with a few friends and we were out majority of the day. It is a good place to rest your head but that is about all. If you need somewhere to sleep this is a good hotel in a great shopping location close to the train station.

2/10 Terrible

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Riaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really bad experience, room carpet was dirty and no any good comforter, they mentioned free breakfast But when I goes for breakfast that's was another bad experience, it's only some piece of bread and serial , all kind coffee Was empty ,

6/10 Okay

avijit

Liked: Cleanliness

6/10 Okay

Carlos, Saint Cloud, Florida. US

Disliked: Room comfort
not to cheap for what you get
Too much noise, free parking but only couple spaces..first come, first served. Bad neighborhood, the counter guy at night is not very helpful. Breakfast was good

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
in town setting
Very cheap, Room small but adequate. Furniture needs replacing. Dining area too small. Breakfast a little basic. Staff were helpful.

8/10 Good

MINNIE

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel experience
Hotel was clean and comfortable but was expecting a little more for the price i paid. No complimentary water in the room and breakfast was extremely sparse. Good location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from home
I used to live in the neighborhood fifteen years ago. now I can return to area that I made home and find an excellent hotel that is located in the heart of everything. It is like I never moved. The Ramada Hotel Corp. Made the right choice by building this property. Vaughn G.

2/10 Terrible

Jasmine, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay!
Not recommended at all. It's a bad neighborhood. no parking , the parking lot provided only had space for four small cars one being for handicap. I called to switch Ramadas before entering and was told only a manager could do the switch to another hotel and he was not available or just forfeit the money. Funny thing the manager checked us in to the room. The sink was broken and had an unknown substance resembling vomit, I had to wait for room service to clean that out. That next morning there was no hot water in the room So I could not shower. The said they had a boiler problem. Overall bad stay glad I was able to write this review and warn others off

8/10 Good

val, sussex uk

Liked: Cleanliness, staff & service, room comfort
Easy access to subway
Good value for money, easy to get into the city, staff very friendly and helpful ,

6/10 Okay

val, queens , NY

Liked: Cleanliness, staff & service, room comfort
Close to subway and helpful staff
Could do with a bit of TLC in places but clean and close to subway, staff helpful, and friendly