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"Hotel was very clean and main areas were excellent. Room was clean and largely well maintained but the floorboards were creaky in some places, the shower wasn't always hot and the bathroom extractor fan was pretty loud. Receptionist when we checked in was fantastic, but when we checked out the receptionist (different person) was on the phone, which wasn't a problem, but the other staff member stood at the desk just stared at us and didn't speak. Bar staff, although efficient behind the bar, left tables to be cleared for some time and were not verycommunicative. Good hotel, can't fault the cleanliness, but customer service was lacking ever so slightly."

"Great place, staff were super helpful. FYI, late August 2025 there was some cleaning of the exterior of the hotel and make sure to reserve parking in advance as spaces are limited"

"Quiet rooms , friendly helpful staff. Good breakfast. Evening meals ok, but limitd menu."

"Location, cleanliness and the friendliness of the staff."

"Fast check inn, good sleep"

"Great place to stay, friendly staff and close to shops and train station "

"Great mix of modern amenities and historic architecture. The service ranks very high even by Hilton’s standard."

"All good. Second time at the Lodge. Food good, staff so friendly has all you need for a quick stop over."

"Lovely clean hotel, specious room and the staff at reception were so friendly. We'd definitely go back"