All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is a hotel with standard facilities in its class.
However, I found shower hose to be broken as well as the drain completely blocked - unsure how this was not spotted by room service. Did they clean the shower area and tested the shower?? It was too late to change the room at the point I found out about this so very inconvenient.
The staff were pleasant but miss a little bit of hotel etiquette one expects at a hotel of this type. The WiFi is poor and requires handing over personal details to a third party.
Shady local characters in and around lobby/entrance - this does not inspire confidence. Perhaps invest in security?
The hotel does have a car park.
The process from checking in to finding the room, the comfort of the bed and checking out at the end, there was no issues, we got given fresh new towels while we was out in the city center when the cleaners did a mid stay clean.
Very clean. Super comfy bed and bedding. Short walk to Quayside. Long walk to Central Station or Newcastle centre. Great location for Gateshead International Stadium.
Great staff.
Michael
Stayed 5 nights in Dec 2023
Response from Ramada Encore on 4 Feb 2024
Thank you for your feedback :)
10/10 Excellent
vivienne
21 Dec 2023
vivienne
Stayed 1 night in Dec 2023
Response from Ramada Encore on 4 Feb 2024
Thank you for your feedback :)
2/10 Terrible
Paul
21 Dec 2023
Paul
Stayed 2 nights in Dec 2023
Response from Ramada Encore on 22 Dec 2023
Hello,I am sorry to hear your stay was unpleasant. If you wish to discuss this further you can email the hotel direct.Thanks
The staff are really friendly and helpful. The room was comfortable nice big bed, lovely and dark so a good night’s sleep. Bathroom is v nice, good shower, fluffy towels. Breakfast was plentiful.
nicole
Stayed 1 night in Nov 2023
Response from Aqib on 27 Nov 2023
Hi Nicole, thank you for taking the time to leave us a fantastic review. We are thrilled you thoroughly enjoyed your stay with us and we hope to see you back again very soon. Take care
Overnight stay while visiting the Glasshouse. Huge room. Quick easy check in. Decent breakfast with super friendly staff. Warm, quiet room.
Patricia
Stayed 1 night in Nov 2023
Response from Aqib on 27 Nov 2023
Hi Patricia, thank you for a great review, we are delighted you enjoyed your room and our location in particular as well as our hospitality and breakfast service. We hope this means we will be seeing you again soon. Thank you
Even though the property starting to show it's age, we still like here. The hotel is conveniently located on the quayside and the staff here are excellent.
Shahlal
Stayed 1 night in Nov 2023
Response from Aqib on 14 Nov 2023
Hi Shahlal, thank you for taking the time to leave us a fantastic review. We are thrilled you thoroughly enjoyed your stay with us and continue to enjoy our hospitality and location. We look forward to seeing you back again very soon. Take care
The hotel and staff were very good and location was close to millennium bridge giving great access to the city
Verified traveller
Stayed 1 night in Nov 2023
Response from Aqib on 12 Nov 2023
Hi, thank you for taking the time to leave us a fantastic review, we really appreciate it. We are thrilled you had a thoroughly enjoyable stay with us and enjoyed our hospitality and location in particular. We hope to see you back again very soon. Take care
quiet location ,close to the city, clean and friendly staff , would recommend and stay again
Damon
Stayed 3 nights in Oct 2023
Response from Aqib on 12 Nov 2023
Hi Damon, thank you for your time in leaving us a great review. We are so pleased you had an enjoyable stay with us and found us to be clean, friendly and well located. We hope to see you back again soon.
Nice comfortable room
Staff very help full and friendly
Breakfast was excellent
Richard
Stayed 1 night in Oct 2023
Response from Aqib on 5 Nov 2023
Hi Richard, thank you for taking the time to leave us a fantastic and humbling review. We really appreciate it. We are thrilled you had such a comfortable and accommodating stay with us and we hope you return to enjoy the same in future. Take care.
I stayed at the botel for 3 nights and the housekeeping were on point. They asked me the first and second night if there were anything extra I needed.
The checkin went smooth as well. The room was also okay. The only issue is the bathroom which doesn't have proper airing system making the entire bathroom steamy.
C.
Stayed 3 nights in Oct 2023
Response from Aqib on 23 Oct 2023
Hi, thank you for taking the time to leave us a fantastic review. We are delighted you enjoyed your stay with us so much, including our check in and housekeeping services. We hope you return to enjoy an even better stay in future. Take care
Loved the hotel the rooms were lovely and the staff were so friendly and helpful. Breakfast had a great choice
Fiona
Stayed 2 nights in Oct 2023
Response from Aqib on 23 Oct 2023
Hi Fiona, thank you for leaving us a phenomenal review. We are delighted you seemed to have thoroughly enjoyed everything about your stay with us and we hope this means we will be seeing you back again soon. Thanks again
6/10 Okay
David
Travelled with family
21 Oct 2023
Liked: Cleanliness
Took 15 mins to check in
David
Stayed 1 night in Oct 2023
Response from Aqib on 22 Oct 2023
Hi David, thank you for taking the time to leave us a review. We are disappointed your stay fell short of our expectations and we apologise for the slow check in process in particular. We were experiencing serious technical issues with our computer systems which contributed to the slow check in process and these kinds of situations can unfortunately occur. We hope you understand. We would appreciate feedback on other areas we could improve on to provide a better stay in future. Thank you
6/10 Okay
Amit
Business traveller
19 Oct 2023
Amit
Stayed 3 nights in Oct 2023
Response from Aqib on 21 Oct 2023
Hi Amit, thank you for your review. We are disappointed to see that your stay fell short of our expectations. We would appreciate feedback on specific issues you came across, so we can work on them to provide a better stay in future. Take care
Hi Eduardo, thank you for leaving us a tremendous review, we really appreciate it and we are thrilled you had such an amazing stay with us. We would love to see you back again soon. Take care
Hi Daniel, thank you for leaving us a fantastic review, we are delighted you thoroughly enjoyed your stay with us. We hope this means we will be seeing you back soon. Take care
Hi Janet, thank you for your review. We are pleased you seemed to have enjoyed a decent stay with us overall, but disappointed it fell short of our expectations according to your score. We appreciate you my have found our location too far from the city centre, however our address available at all times to check for suitability before booking. We would appreciate further feedback on other issues you may have come across, so we can work to improve on them going forward. Thank you
10/10 Excellent
NEIL
9 Oct 2023
NEIL
Stayed 1 night in Oct 2023
Response from Aqib on 14 Oct 2023
Hi Neil, thank you for taking the time to leave us a fantastic review, we are thrilled you seemed to have enjoyed the perfect stay with us and we hope this means we can expect to see you back again soon. Take care
Hi Nicholas, thank you for your amazing review, much appreciated. We are pleased you had a pleasant stay with us and we wish you an even better stay with us if you return in future. Thank you
10/10 Excellent
TOBY
5 Oct 2023
TOBY
Stayed 1 night in Oct 2023
Response from Aqib on 7 Oct 2023
Hi Toby, thank you for taking the time to leave us a fantastic review. We are delighted that you seemed to have enjoyed the perfect stay with us. We hope this means we will be seeing you back soon. Take care
Front desk staff was very helpful. Room was clean and comfortable.
Vaughn
Stayed 3 nights in Sep 2023
Response from Aqib on 2 Oct 2023
Hi Vaughn, thank you for your time in leaving us a great rating. We are delighted you enjoyed your stay with us so thoroughly and found us to be clean, comfortable and friendly. Hope to see you back again soon. Take care
Hi Gavin, thank you for leaving us a great review. We are pleased you enjoyed your stay with us and hope to see you back again soon. Thanks again
10/10 Excellent
Ann
24 Sept 2023
Ann
Stayed 1 night in Sep 2023
Response from Aqib on 2 Oct 2023
Hi Ann, thanks for leaving us an unbelievable rating, much appreciated. We are thrilled you seemed to have enjoyed the perfect stay with us and we hope this means we will be seeing you again in the near future. Thanks again and take care
Reception was great. Room was clean, bathroom was nice and updated. Good dining options via uber eats. Menu in restaurant looked like it had some great options. Street noise from cars was a bit loud in the morning on the side where our room was
Rebecca
Stayed 1 night in Sep 2023
Response from Aqib on 24 Sept 2023
Hi Rebecca, thank you for leaving us a fantastic review. We are thrilled you seemed to have enjoyed the perfect stay with us and enjoyed our hospitality, cleanliness and food service. We hope this means we can expect to see you back again very soon. Take care