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Reviews of Seneca Niagara Resort & Casino

4 out of 5
Seneca Niagara Resort & Casino
310 4th St, Niagara Falls, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1803 out of 3032 reviews" "
Rating 8 - Good. 687 out of 3032 reviews" "
Rating 6 - Okay. 301 out of 3032 reviews" "
Rating 4 - Poor. 133 out of 3032 reviews" "
Rating 2 - Terrible. 108 out of 3032 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets are too low in rooms- Not Comfort Height.
Stayed 2 nights in Apr 2024

10/10 Excellent

leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One stop shopping. Word cannot express. It is wonderful. I didnot wanted to leaves
Stayed 4 nights in Apr 2024

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff were pleasant, friendly. Enjoyable stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Sherlley

Liked: Staff & service, property conditions & facilities
Beautiful Hotel omg and casino as well
Stayed 1 night in Apr 2024

10/10 Excellent

Katina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ! Clean! Beautiful property . Would definitely return.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew, Long Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and wonderful rooms. Great hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew, Long Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and casino. Lots of fun and room was pristine.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carole

Everything was excellent
Stayed 1 night in Apr 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Very potent cigarette smell even if the NS rooms (only negative thing).
Stayed 1 night in Apr 2024

6/10 Okay

Cheryl

Disliked: Cleanliness
Stayed 4 nights in Apr 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven, Altoona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything seemed to close by 11 even on a Thursday. No bars open in casino.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and casino all around! Only about 10-15 minutes walk to the Falls which is obviously the best amenity. Awesome atmosphere in Casino with live band and DJ. Food options were fantastic (we had a great time at the steakhouse "Tomahawk" all the way) . Had phenomenal service at the tables always seemed to have the opportunity of a refill heck even before the drink I had was finished! Highly suggest the stay, make it a long weekend!!!
Stayed 2 nights in Apr 2024

2/10 Terrible

GRACE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late at night at the hotel. When we got there, there were no open places to eat. So we had to go out and drive to a mcdonalds, which was the only one open. We went up to the room, and found cobwebs in the bathroom and a spider at the window, and dusty surfaces! We were So tired that we didnt have the energy to pick up the phone and complain. We found out later that they only cleaned the rooms once every 3 nights! Yikes! The service at a motel 6 would’ve been better! The hostess and server at that 3 sisters cafe were also rude and unaccomodating! The tables at that casino sucked and obviously rigged! Never again!
Stayed 7 nights in Apr 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in on our reservation was 4pm. We got there at 530pm and the room was not ready and it was going to be an additional 45 mins. Unacceptable! When I went back to check in 45 minutes latet, the room was still not ready. The representative at check in kindly changed our room to one available. Unacceptable check in time over 2 1/2 hours late😐
Stayed 1 night in Apr 2024

10/10 Excellent

Arnaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was EXCEPTIONAL! The food was Three Sisters, AMAZING!
Stayed 5 nights in Apr 2024

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is I wish they had a Niagara Giftshop in the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor, Irondequoit

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs and Services
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were with a party of i and werr very excitedto have dinner together last nught after check in. No restaurants open?? Just a pizza cihbter??
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read some negative reviews before our stay but we found the hotel to be clean, comfortable and well maintained. Some complained about the smoke but we were in a non-smoking room and there was no hint of smoke. The only place we found smokey was the smoking side of the casino but that is separated from the rest which smelled fine. The only downside is there isn't much around the casino in terms of dining options (unless you are into the Hard Rock or Rainforest Cafe) so we ate on the Canadian side of the border. Overall we would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and staff were friendly. Everything was clean and the restraunts inside the hotel were great. Location is close to the falls which made our time convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

David

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The beding was dirty.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
I absolutely love this place, and would absolutely stay again lol .
Stayed 2 nights in Feb 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back to Seneca Niagara again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, convenient parking and a short walk to the Falls and other attractions.
Stayed 3 nights in Apr 2024

8/10 Good

Shopiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean read an old review that said it smelled like cigarettes I didn’t smell that at all I have nothing bad to say 2 night very comfortable
Stayed 2 nights in Apr 2024

8/10 Good

Ryan

Stayed with family and enjoyed pool area. Room was clean and adequate. Beds were uncomfortable, from sheets to pillows and mattress.
Stayed 2 nights in Apr 2024

6/10 Okay

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My husband and I both get up around 4 am. There is a coffee pot in the room. However we usually go down to the casino to pay while we drink our coffee. There us no place to go and get coffee in the casino and only one server on the floor. When we complained we heard the current excuse everywhere of " we can't get enough help." When I am giving a place that much money I expect a bar to be open with coffee available!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is very nice. Well appointed, with comfortable beds and quiet rooms. Hallways smell a bit smoky though, even on non smoking floors. Rooms aren’t cleaned daily, which is fine, but we could have used more towels and the garbage removed. Front desk staff were friendly and helpful. Restaurants looked good, but we weren’t able to get reservations, unfortunately, as it was a busy weekend. Not many other options in the area for dinners. Stephanie Lattore, who was working at the front desk, is an outstanding employee- kind and knowledgeable. I would definitely stay there again.
Stayed 3 nights in Apr 2024

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1st staff at the front desk was terrible. My son and i were greeted with absolute rudeness. We left and came back a little later. There was different staff members working. They were polar opposites, nice, polite, welcoming and kind. The first 2 woman were none of those things. They were rude, condescending, and offered no assistance.
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is all under one roof
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jesse, thornhill

Travelled with family and small children
Disliked: Staff & service
For what they charge the fact that they don’t clean the room daily only every 3 days is bs And if you ask for them to give you towels they do it but only if you plead with them and they sound nice and aggravated to have to work Really bad customer service
Stayed 3 nights in Apr 2024

8/10 Good

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful. Felt like we were in Vegas. Not exactly what I would call child friendly but would make a good get away for a girls weekend or night with your spouse
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend and stay at Seneca Niagara Resort and Casino again. There is a lot of food options and things to do within the resort, which was perfect for rainy days. My only critique is that the rooms would be more accommodating if they included microwaves.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 2 nights in Mar 2024

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and access. Clean rooms and nice casino area with several food choices. Room furniture/decor outdated. Highlight was room service, excellent, fast, and friendly. We would stay again.
Stayed 1 night in Apr 2024

4/10 Poor

melanie

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The general area around this property is terrible. Many boarded up houses and shady looking bars and convenience stores everywhere. They said we could walk to the falls from here but it definitely would not be safe to do so. The hotel itself smells like cigarettes in all common areas. We checked in on Monday and checked out on Friday and never once received any housekeeping services despite calling for them. Also, we were overcharged for a bogus room service fee at the end of our stay. It took calling and emailing about five times to get the charge reversed. they would never answer the front desk phones. We booked two rooms and had to move one of the rooms because the neighbor stayed up all night with screaming kids and screaming parents. The hotel did nothing about that at first. They reluctantly let us move to a different floor after several requests. The food prices are outrageous here also. The Buffet is $31 each even for an 11 year old! We did have a good club sandwich from room service on the last night. Overall would not stay here again or recommend this property.
Stayed 4 nights in Apr 2024

2/10 Terrible

jonelle

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
the area around seneca is a ghost town. the only friendly people at the resort was the lady that checked us in & the waitress we had at the buffet, everyone else is extremely rude and lacks people skills. the security is on a power trip, they pick and choose who they have to “escort” and who gets a pass to walk through the casino with minors. having food options on the other side of the casino from the hotel is a nuisance esp since they dont allow minors to walk through even if they are with their parents. if security chooses to escort families they should LEAD not follow since people typically dont know what direction they should be going. we veered off in the direction of the buffet on the casino side & instead of the security escort nicely telling us we should continue straight he took that opportunity to yell at us like we children. everything in seneca and around town close extremely early. the staff need additional training in hospitality because they all look and act like they hate their jobs and their life. we arrived at the hotel after check in time & two of our rooms were not ready. nobody has a sense of urgency. the hostess staff at the buffet are also clueless, they look like they dont know what is going on around them and everyone has this blank stare. DO NOT BOOK HERE if you have other options! our group could not wait to check out. if i could give ZERO stars, i would!
Stayed 2 nights in Apr 2024

4/10 Poor

Robert

Disliked: Staff & service
Over priced, in hotel food basic as based. WE do not recommend this hotel.
Stayed 2 nights in Apr 2024

2/10 Terrible

Margaret, woodbridge

Travelled with family
Disliked: Staff & service, property conditions & facilities
After paying over $1000 to stay here I was awoken by security, banging on everyone’s door at 9 AM requesting to come in “ absolutely not”! If I didn’t have the lock on my door he would’ve came in, casino games didn’t work, I am done will never be returning and will warn everyone about this
Stayed 2 nights in Apr 2024

2/10 Terrible

Gina, Vallejo

Travelled with family
Disliked: Cleanliness, staff & service
The staff was really rude except for the lady that checked us in she was great. I think it’s so dumb that we need security escorts to walk through the casino to get to the restaurants like I’m gonna let my kid hop on a machine and take shots! The 1st time they escorted us we made a turn toward the buffet sign and we got YELLED at like we were supposed to know there’s another entrance for people with kids maybe instead of following BEHIND us you LEAD us! Or reconfigure it so there’s a way to get to the restaurants without walking through the casino because it was such a hassle waiting for someone to escort us. Also our 1st night mind you we’re all jet lagged on California time the housekeepers banged on my door at 11am yelling “you’re supposed to be out of here!” I told her no we are here for another night and shut the door, I hated this place. Ps I really wanted to cuss in this review to emphasize the hate I had for this place. Don’t stay here.
Stayed 2 nights in Apr 2024

10/10 Excellent

JOHNNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Apr 2024