Northern Mexico Hotel Guide - Family Friendly Hotels in Northern Mexico, Mexico

"Great place to stay and definitely will be staying here again. Everything was clean and felt safe. "

"It was great"

"Room was upgraded at no charge had a amazing ocean view. Jacuzzi at the spa was disappointing as the water was cold... not 100 degrees as advertised. The spa prices were crazy expensive. The bar tenders and wait staff were amazing, very happy, very friendly. Front desk staff were not super friendly. Nexus tour booker Alex was amazing definitely recommend, even checked back to see how our excursion was and to say good bye and helped us to our airport shuttle."

"Safe area. Clean rooms , delicious food "

"There was 12 of us traveling together, it was the most horrible trip we've had in over 10 years we've been going to Mexico!! I was platinum VIP & they treated us horribly!! Our room was 2 tiny beds, for my husband & I, we had stains & feet print on our bed, no refrigerator, no microwave, we had a coffee pot but we had to buy the coffee! Most of the staff was very rude to us and (yes, we tipped very well). The front desk was horrible. Restaurant staff was not nice! We had to flag down bartenders at the pool, cuz nobody would help us. I just have never had a worse experience at any other resorts in Mexico!! The absolute best thing about this place is we got to go to Emerald Bay Pueblo Bonita!!! It was amazing!!! All the staff at the buffet, the restaurants, the pool, the bar, they were on top of it and so super nice! Everyone was so nice & chill & cool, they always were like "hola" how is your day going? Have a nice day/evening. Can we get you anything? Our drinks weren't even finished before we were getting another one.. I definitely will NEVER go back to Pueblo Bonita, but Emerald Bay I will!!!"

"Yes "

"The lobby is beautiful. Food is very good. rooms were ok, the shower hear would not stay on the holder, kept falling on the floor. The shower rod that you select between the top overhead, and hand nozzle did not work. The caulking not installed right and 3 different shades of caulking unprofessional and dirty. show door seal not installed all the way to bottom. I complained , but did not do any good "

"The breakfast menu was fresh, the shuttle to the airport was perfect, just if you want to be pick up from the airport you need to call to the hotel is easy and they are coming right away. really happy with me stay and looking forward for another one."

"N/a"