Interior

Reviews of Beech Hill B&B

3.5 out of 5
Beech Hill B&B
295 Northwich Rd, Hartford, Northwich, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again cold damp and mouldy.
This is a terrible place for a person expecting a good nights sleep in a clean environment. I ended up staying in what felt a converted shed. It was cold and damp. The bedding felt wet to sleep in as it was so damp. I ended up sleeping in my t-shirt i was so cold. The pillows where brown and dirty. The carpet had not been hovered. The electrics tripped 3 times and i had to keep putting the switch back up. The tv didnt work. I had to keep getting up to use the buttons on the tv itself. The screen wasnt pink. The bathroom window did not have a cover on it, so the owners whilst walking their dog could look in. so i ended up taping a carrier bag to the window. The draft was so bad from the rear door it was blowing the key chain in the door. I actually contemplated packing up in the night and going to sleep in the van. The only good thing was the eggs in the morning which was served on burnt toast. Definitely would not advise sleeping in the shed in the winter. Will never book this place again and it should not be listed as a hotel as all the pictures displayed are not even pictures of the shed i stayed in. All where of the main house.
Stayed 1 night in Nov 2023
Response from Mungo on 10 Dec 2023
Hi there. I am very sorry to hear about your unhappy experience! I confess the coldness was my mistake – I had not received your ETA and so had not turned on the heaters in time for your arrival. Even though it heats up fast (and it felt to be a cosy 25C when I served breakfast in the morning) I can fully appreciate it can be hard to shake a negative first impression! And it does sound like your stay was an unfortunate case of lots of things running together – the electrics have not done that before and the bathroom blinds are being replaced. I will investigate the bedding and the carpet – thank you for your comments.I do wish you had voiced such things at the time of your stay so they could have been remedied, or instead you could have been moved to our Morning Room (inside the main house) which might have been more to your liking. I wish you well :)

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Mungo on 18 Oct 2023
Hi Peter great to meet you and thanks for your review!

10/10 Excellent

Gareth

Travelled with family
Great stay, really friendly snd helpful host. Breakfast was fantastic.
Stayed 1 night in Jul 2023
Response from Mungo on 11 Jul 2023
Hi Gareth thanks for your feedback! Hope to see you again

8/10 Good

Sundeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mungo on 24 Apr 2023
Thanks for your feedback!

10/10 Excellent

Huston

Stayed 1 night in Jul 2022
Response from Mungo on 30 Jul 2022
Thanks for your stay and for your review! Hopefully see you again :)

4/10 Poor

Henrik

Stayed 2 nights in Jun 2022
Response from Mungo on 30 Jul 2022
Hi Henrik thanks for your review and sorry something didn't align for you! I hope next time you might share details of whatever was unsatisfactory (ideally during your stay or at least afterwards) so that we can address it :) I wish you well!

10/10 Excellent

Gareth

Stayed 2 nights in Jun 2022
Response from Iona on 27 Jun 2022
Thanks for your review and great to meet you!

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Iona on 20 Jun 2022
Thanks for your review Peter – glad you enjoyed your stay and it was a pleasure to host you! :)

4/10 Poor

Sandesh

Stayed 1 night in Apr 2022
Response from Mungo on 4 Apr 2022
Hi Sandesh thank you for taking the time to leave a review, and I'm sorry that you seem not to have been perfectly satisfied with your stay – I wish you had let us know at the time of your stay, or perhaps left some comments in your review detailing how things could have been improved for you. Nonetheless, I wish you well!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great character property and value money
Lovely character property with a big room. Mungo was very accomodating and helpful throughout our stay. As it is an old property it was a little chilly in the morning.
Stayed 1 night in Dec 2021
Response from Mungo on 14 Dec 2021
Hi Rebecca thanks for your stay and review! It was a pleasure hosting you, and next time more than happy to adjust the thermostat and/or show you how to work the gas fireplace :)

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Mungo on 26 Oct 2021
Thanks for your review! :)

10/10 Excellent

Gareth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was an ideal location for my requirements
Stayed 1 night in Sep 2021
Response from Mungo on 1 Oct 2021
Thanks for your stay! :)

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Beautiful setting. We got a very warm welcome. Room felt very private as we had our own front door. Room was much bigger than we expected, we had a sofa, TV, fireplace and large comfy bed. Felt very homely. Accommodated for our dietary requirements too. We stayed for a nearby wedding but would definitely stay again if needed. Only thing I would do differently is booking in a massage with Mungo earlier. I left it last minute to ask and he was booked up, so if you fancy a massage during your stay ask early. They were very helpful and friendly. Thank you for the stay!
Stayed 2 nights in Sep 2021
Response from Mungo on 13 Sept 2021
It was a pleasure to host you and very glad you also enjoyed your stay! And yes next time with more notice hopefully I will have some availability for a massage :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and en suite with good shower. Large garden garden area and very quiet and peaceful Excellent friendly host and highly recommend the home made tomato ketchup!
Stayed 1 night in Aug 2021
Response from Mungo on 10 Aug 2021
Lovely - glad you enjoyed your stay and thank you for taking the time to leave a review!

8/10 Good

Eric

Stayed 2 nights in Aug 2021
Response from Mungo on 1 Oct 2021
Thanks for staying :)

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real find
We could not have asked for more. Wonderful hospitality. Superb accommodation, spacious and comfortable. Great location.
Stayed 1 night in Dec 2020
Response from Mungo on 7 Dec 2020
It was a pleasure hosting you, and so glad you enjoyed your stay! Welcome back anytime :)

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
I stayed in the Orange room and paid £90 for the night. This room is in a converted outbuilding. The room was large but cold on arrival and smelt musty. It was heated by means of a single oil filled electric radiator which did eventually take the chill off. The en-suite has a timber door which opens to the outside and was freezing. The door to the en-suite was ill fitting and needs force to be closed. There were no toiletries and the towels were medium sized Matalan brand. The décor needs refreshing with flaking paintwork in places and some cobwebs. Furnishing makes use of reused items with cheap blinds and curtains. There is no external light to the room so on returning late I needed to use my phone torch and witnessed the sight of rats scurrying from the poultry area. I was then kept awake for most of the night by the sounds of rats running across the ceiling. Breakfast was delivered to the room rather than being taken in the main house and was a single poached egg on a piece of sourdough bread. In summary I had booked what I thought was a boutique hotel because my wife intended accompanying me, but was pleased in the end that she hadn't. I am at a loss to understand the previous reviews and next time will stick to the tried and tested budget chains such as Premier Inn.
Stayed 1 night in Jan 2020
Response from Mungo on 13 Jan 2020
I am very sorry to read that your experience was so radically different from previous guests'. We try our utmost to offer a comfortable, enjoyable experience. We are not a boutique hotel, but rather a working permaculture farm offering B&B spaces with character. As such, we are trying to do our bit for the environment: the UK Department of Energy & Climate Change's #1 energy-saving behaviour is to turn thermostats down to 18˚C, which saves thousands of kWh per year and reduces carbon emissions. However of course our first priority is your comfort, and I would have been more than happy to provide another heater had you requested it (it also appeared afterwards that you had accidentally turned the heater down to 'minimum' which I imagine will not have helped). I'm sorry you didn't notice the en-suite's fan heater (on the wall and detailed in the welcome booklet), which gets the bathroom roasty toasty within a couple of minutes. And toiletries are kept in the mirror cabinet above the sink (detailed in the welcome booklet). I'm sorry the rural farm setting was not to your liking, and that you did not enjoy my homemade sourdough with organic fresh-picked salad and fresh-laid eggs (couldn't be fresher!), with homemade tomato ketchup. There were also other options on the menu (including bacon) if you would have preferred something different. Our 1913 farmhouse is indeed not a Premier Inn for which we are grateful. I hope you find what you are looking for next time. I wish you well :)

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mungo on 27 Nov 2019
Thanks! :)

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy, friendly, place
I checked in after dark and left just after dawn so didn't see much of the place, but room I had was clean, comfy and warm. Mungo, the host, was friendly and welcoming and happy to sort out an alternative breakfast due to my early start. Would definitely stay again if in the area.
Stayed 1 night in Oct 2019
Response from Mungo on 13 Oct 2019
Thanks Robin!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay!
Very nice staff and very comfy room and bed! We will stay here again for sure! Great area, very clean and host was terrific! Perfect place to stay!
Stayed 1 night in Oct 2019
Response from Mungo on 8 Oct 2019
Thanks so much! :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming ,great comfortable room,highly recommend.
Stayed 1 night in Sep 2019
Response from Mungo on 17 Sept 2019
Thanks for your feedback! :)

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fantastic
there is nothing to fault this place. its peaceful, relaxing, interesting, environmentally concious. the breakfast was delivered to the suite bang on time and was rediculously delicious. i'd stay here again even if its out of my way.
Stayed 1 night in Sep 2019
Response from Mungo on 17 Sept 2019
Thanks for your feedback! It was a pleasure meeting you :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Mungo on 4 Sept 2019
Thank you for taking the time to leave a score, and I hope next time to benefit from a full review detailing what you liked and what could be improved :)

10/10 Excellent

Joe, Northwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here over our wedding weekend, and we couldn't recommend it more. The room was large and very tastefully decorated, comfortable and very well-equipted. Mungo was so helpful, nothing was too much trouble and he accommodated all our odd requests. The location is beautiful, and so close to lots of amenities. We had an excellent stay, and would return. Loved it!
Stayed 2 nights in Jun 2019
Response from Mungo on 27 Jun 2019
Thanks for sharing - it was a real pleasure hosting you both and I wish you a long and happy marriage! You're welcome back anytime :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & friendly check in, early start in the morning so I was left cereal & fruit in the room for breakfast, tea & coffee. Very nice house and gardens. Peaceful setting
Stayed 1 night in May 2019
Response from Mungo on 24 May 2019
A pleasure to host you and thanks for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Mungo on 22 May 2019
Thanks!